Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,646 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“battery drained within the hour of full recharge”

Helpful Report

(Reservoir, 3073) -

Dear Amanda, Thank you for your feedback. We noticed that you’ve shared your concerns here instead of contacting us through our usual customer service channels, such as phone, email, or chat, where we're always ready to assist. However, we see that our team has already tried to reach out to you and even spoken with you briefly, though the call wasn’t completed successfully. Additionally, we've followed up with an email to ensure we can assist you fully. As a customer-centric business, we are committed to resolving this for you swiftly. Please respond to our email or reach out directly, and we’ll make sure to address the battery issue, whether through troubleshooting, repair, or a replacement. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I have ordered a number of products from Phonebot in the past and been really happy, however this time I was very disappointed. The Mac Book we ordered came with the wrong plug to suit Australia and the laptop itself was protected with a password which we were not able to bypass. I had to contact Phonebot on a number of occasions to try and get the correct password and in the end we had to end up resetting the Mac Book.”

Helpful Report

(Reservoir, 3073) -

Dear Amanda, Thank you for your feedback and for being a valued customer of Phonebot. We sincerely apologize for the issues you faced with your recent purchase. We’re glad we were able to resolve the charging adapter issue for you, and we appreciate your patience as we worked to provide the correct password. We understand resetting the MacBook was the best solution in this case, and we’re happy you were able to get everything sorted. If you encounter any other problems or need further assistance, please don’t hesitate to reach out. We’re here to help. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“It took 3 days for my IPad Mini to be despatched so it was not received until 9 days after ordering. I thought this a little slow. However their communication was excellent when I emailed regarding delivery and so far I am delighted with my purchase. It has no marks at all and appears excellent value for money. I will use Phonebot again to update my phone when the time comes.”

Helpful Report

(Reservoir, 3073) -

Hi Beryl, Thank you for your detailed review! We’re glad to know that although the delivery was a bit slower than expected, you were pleased with our communication and are delighted with your iPad Mini. We’re thrilled to hear that you found it to be great value for money and look forward to helping you with your next phone upgrade. If you need any assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“great service and product very happy with purchase”

Helpful Report

(Reservoir, 3073) -

Hi Annette, Thank you for your positive review! We’re thrilled to hear that you're happy with your purchase and the service you received. It’s always great to know that our customers are satisfied with their experience. If you have any questions or need further assistance, don’t hesitate to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“What an Outstanding Experience with My Apple Watch from Phonebot! I recently purchased an Apple Watch from Phonebot, and I couldn't be happier with my decision! From the moment I unboxed it, I was impressed by the quality and condition of the device. It looked and felt brand nee which is a testament to Phonebot's rigorous refurbishment process. The Apple Watch itself has proven to be an invaluable companion in my daily life. What truly sets Phonebot apart is their commitment to customer satisfaction. The delivery service team was extremely helpful when I had questions. It’s clear that their customers and customer service stand by the quality of their products. I highly recommend getting your next device from Phonebot. Not only did I save money, but I also contributed to reducing electronic waste by choosing a refurbished product. My refurbished Apple Watch has exceeded Thank you, Phonebot, for making technology so accessible and sustainable!”

Helpful Report

(Reservoir, 3073) -

Dear Wendy, We are genuinely sorry to hear that you were left feeling disappointed with the recent experience. Your satisfaction is extremely important to us, and I’d like to take this opportunity to address the concerns raised. Looking back at our previous correspondence, we made every effort to keep you informed about the replacement watch and ensured that you were happy with the change in color. We also requested to reach out if you prefer a different watch band after receiving the item for free. While there was an unfortunate delay with the dispatch, we regret any inconvenience this caused and assure you that we did our best to expedite the process. We sincerely hope that you will give us the chance to make things right. If you had reached out to us, we would have promptly addressed any remaining concerns before it led to a negative review. We truly value your business and want to ensure you’re satisfied with your purchase. Our customer service will contact you soon and meanwhile, If you need any further assistance, please contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Phonebot are fantastic. Purchased an iPhone 13 for 1/2 price and works like brand new. I love it!”

Helpful Report

(Reservoir, 3073) -

Hi Robert, Thank you for your glowing review! We’re thrilled to hear that your iPhone 13 is performing like brand new and that you found it at such a great price. We appreciate your support and are happy to know that you love your purchase! For any questions or further assistance, please feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I have just purchased a Samsung Galaxy S22 phone from PhoneBot. The phone was of excellent quality and exceeded my expectations. This company should be congratulated on the standard of service they are providing at great prices to the community, and I highly recommend them to anyone requiring a new phone.”

Helpful Report

Hi Hugh, Thank you for your fantastic feedback! We’re delighted to hear that your Samsung Galaxy S22 exceeded your expectations and that you’re happy with the service and prices we provide. Your recommendation means a lot to us, and we’re proud to serve customers like you. If you ever need any assistance, don’t hesitate to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Phone arrived, in pristine condition. A little puzzled how long it took to arrive, but; thanks Phonebot for the extras. SWT”

Helpful Report

(Reservoir, 3073) -

Hi Stephen, Thank you for your kind words! We’re thrilled to hear that the iPhone 12 Mini you purchased for your grandson arrived in pristine condition and that you're pleased with it. We appreciate your patience regarding the delivery time, and we’re glad the extras were a nice touch! If you need any further assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I purchased an Apple watch for my husband and the service and communication from PhoneBot was fantastic.”

Helpful Report

(Reservoir, 3073) -

Hi Sandra, Thank you for your kind words! We’re delighted that your husband is enjoying his Apple Watch, and it's wonderful to hear that the product met your expectations of "like new." We’re proud that our service and communication stood out to you. For any further assistance, don’t hesitate to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I'm very happy with my refurbushed Samsung A50. The service from phonebot was quick and efficient and the phone is working very well. Very happy”

Helpful Report

(Reservoir, 3073) -

Hi Josephine, Thank you for sharing your positive experience! We’re delighted to hear that you're happy with your refurbished Samsung A50 and that the service was quick and efficient. It’s great to know that the phone is working well for you. If you need any further assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Excellent service,less than a week for delivery,very happy.”

Helpful Report

(Reservoir, 3073) -

Hi John, Thank you for your kind words! We’re pleased to hear that your delivery arrived so quickly and that you’re happy with our service. We look forward to assisting you again in the future. If you need anything, don’t hesitate to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“My phone arrived earlier than expected and was like new. Using it as a backup phone.”

Helpful Report

(Reservoir, 3073) -

Hi Kerry, Thank you for your feedback! We’re thrilled to know that your phone arrived ahead of schedule and is in excellent condition. It’s great to hear that it’s serving well as your backup phone. If you have any questions or need further assistance, feel free to contact us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Received the product with no issues. Prompt delivery and as described.”

Helpful Report

(Reservoir, 3073) -

Hi Michelle Edwards! Thanks for your review! We're thrilled to hear that your experience with us was seamless and that you received your product promptly. We're glad you're happy with your purchase! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Extremely satisfied with my purchase, and will definitely be shopping with Phonebot again. Perhaps the most positive experience I've ever had purchasing a smartphone. I've been recommending Phonebot to friends because not only did I have a great experience shopping with them, but stores like theirs make it possible for us to avoid contributing to the slave labour that produces the cobalt required for brand new devices. Always buy secondhand!”

Helpful Report

(Reservoir, 3073) -

Hi Esther Fraser! Thanks for your review! We're delighted to hear that you had an extremely positive experience with us and that you're already recommending us to friends. We appreciate your commitment to sustainable practices and look forward to serving you again! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“We're very happy with the phone we bought, postage was quick and the phone looks like new.”

Helpful Report

(Reservoir, 3073) -

Hi Anonymous! Thanks for your review! We're glad to hear that you're happy with your phone and that our postage was quick. We appreciate your feedback! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very fast delivery and great quality phone.”

Helpful Report

(Reservoir, 3073) -

Hi Ray Chapman! Thanks for your review! We're thrilled to hear that our delivery was fast and that you're enjoying your phone. We look forward to serving you again! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great phone and great price. Like new really was like new, appears flawless.”

Helpful Report

Hi Edward Jackson! Thanks for your review! We're thrilled to hear that you found our prices reasonable and our service great. We look forward to serving you again! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Honest advice. Good service. reasonable prices”

Helpful Report

(Reservoir, 3073) -

Hi Rick Brown! Thanks for your review! We're glad to hear that you found our advice honest and our service good. We appreciate your feedback! If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Not here to destroy a business. Recently had my first experience buying from this company. I bought a 'like new' Galaxy Fold 5 after reading the customer reviews. Chose this over other Grades of same model and happy to pay a little more for it as it was the only Fold 5 that comes with freebies worth $58 while all others come with only $29 freebies. Upon purchased, got automated email that states that. When I received the phone, I found only $29 worth of freebies. Checked the invoice and found they amended it to $29 worth of freebies. Emailed Phonebot, they refused to honour what was advertised, saying they would never advertise $58 freebies for Fold 5. I showed them the email confirming my purchase comes with $58 of freebies, they argued it could be a transposition error, not their fault. $29 is not much, but to advertised one (which customer accepted) and later changed it single handedly is unethical and wrong. I leave the review here so would-be buyers are aware.”

Helpful Report

(Reservoir, 3073) -

Hi Kelvin, Thank you for sharing your feedback and for bringing this matter to our attention. We apologize for any confusion regarding the value of the freebies associated with your order. Our intention is always to provide accurate information, but we will be happy to honor you too. As a customer-centered business, we value your experience and are happy to make things right. Please feel free to reach out to us by replying to our email and we would be more than willing to provide the additional accessories to meet your expectations. Your satisfaction is our top priority, and we are committed to resolving this for you. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“excellent product, as good as new. very happy.”

Helpful Report

(Reservoir, 3073) -

Hi there! Thanks for your 5-star review! We're thrilled to hear that our product met your expectations and that you're very happy with your purchase. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,646 reviews