Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,610 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mixed review, watch arrived after a week and shipping was too slow. However product is as described and happy with it. I bought 'Like New' product from them, assumed that the watch band would be original, however ended up getting a generic watch band with it. Overall, I am mixed in reviewing the product.”

Helpful Report

Hi Evan! Thanks for your review! Sorry to hear the shipping took longer than expected. We're glad the product arrived as described and that you're happy with it. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“great score thanks so much phone is as promised service was fast RTFO”

Helpful Report

(Reservoir, 3073) -

Hi Leon! Thanks for your review! We're glad you're happy with your phone purchase and that the service was fast. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“good phone and quick delivery”

Helpful Report

(Reservoir, 3073) -

Hi Geoff! Thanks for your review! We're glad you're happy with your phone purchase and that the delivery was quick. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with my phone and the service. Quick delivery”

Helpful Report

Hi Carolyne! Thanks for your review! We're glad you're happy with your phone purchase and that the service was great. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Phone came as desciption said, and so far (1 week later) no issues, other than geting used to a different phone!”

Helpful Report

Hi Anonymous! Thanks for your review! We're glad the phone arrived as described and that you're happy with it. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I have purchased 3 devices from Phonebot and they have all been delivered and in perfect condition. I have been kept up to date with shipping and delivery info. Highly recommend Phonebot to my family and friends”

Helpful Report

Hi Rodney! Thanks for your review! We're thrilled to hear that all three devices you purchased arrived in perfect condition and that our service met your expectations. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent company. Very quick delivery. Excellent customer service”

Helpful Report

Hi Mike! Thanks for your review! We're thrilled to hear that you think we're an excellent company and that our delivery and customer service met your expectations. Best regards, Shazz CX Manager - Phonebot

“Phone both is an excellent service for those of us who want a good phone (or should that be camera) but don't want to pay an extra $500 for the latest. Highly recommend.”

Helpful Report

Hi Benjamin, Thank you for your kind recommendation! We're delighted that you're pleased with the service and the value we provide. It's great to hear that you're enjoying your phone. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“customer support I ordered and recieved a refurblished apple ultra watch , however it did not operate as indicated in their promotion.after 2 days i contacted them and returned the item. however after recieving a reply to my return complaint i have emailed their support team requesting information about any repairs or replacement. however to date i have not recieved any updated information. for a company whom reliies on a good customer experperience i find this diturbing”

Helpful Report

We deeply regret the inconvenience caused by the lack of communication regarding your return. We strive to provide timely and transparent support, and it’s concerning to hear that this wasn’t your experience. Please be assured that we are currently inspecting the returned item, and we will update you by the end of the working day today. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“phone excellent so far excepting the light is verry weak. this is no problem for me because i dont need it.”

Helpful Report

Hi Gerald, Thank you for your feedback! We're glad to hear you're satisfied with your phone overall. If you ever need any assistance, feel free to reach out. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Good product, as described. I am happy with this purchase.”

Helpful Report

Hi Geoff, Thank you for your review! We're pleased that the product met your expectations. We look forward to serving you again in the future. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great phone, quickest delivery, will purchase again”

Helpful Report

Hi Jodie, Thank you for your kind words! We're thrilled that you were happy with both the product and the speedy delivery. We hope to see you back soon. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Awesome phone, price & delivery. Thanks”

Helpful Report

Hi Michelle, Thank you for your positive feedback! We're glad that you're happy with your purchase and the service you received. We appreciate your business. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“The staff were lovely to deal with over the phone and in especially in person and couldnt be more helpful.”

Helpful Report

Thank you for your kind words, Jackie. We’re delighted to hear you had a positive experience with our team. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I have bought my last 3 devices from these guys and have had nothing but good experience. They are professional, helpful, reasonably priced and offer good after purchase support.”

Helpful Report

Thank you for your continued support, Vartan. We’re thrilled to hear you’ve had positive experiences with us and appreciate your kind words. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“The staff are very friendly and ready to help.. Phone looks great and will be fun to see what it does”

Helpful Report

Thank you for your feedback, Janice. We’re glad you had a positive experience with our team and are pleased with your phone. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Purchased an iPhone 15 pro max. I was unsure if I was going to get it as I got a text message but no email for 3 working days. Phone is good but won’t charge more than 80% unless it’s unplugged and plugged in again, not good for the battery life, even with the power safety mode switched off.”

Helpful Report

Dear Rebecca, Thanks for sharing your experience with the iPhone 15 Pro Max! 😊 It sounds like you’ve encountered Apple’s clever battery optimization feature, designed to extend your battery life by learning your charging habits and limiting the charge to 80% until it’s needed. Not to worry—it’s a feature, not a bug! To give your phone that extra push to 100%, just head to Settings > Battery > Battery Health & Charging, and switch off "Optimized Battery Charging." Hope this helps! This should resolve the issue you're experiencing, allowing your phone to charge fully without requiring you to unplug and replug it. If this resolves the issue, we’d greatly appreciate it if you could update your review to reflect your improved experience. A fair rating would mean a lot to us! ⭐ Best regards, Shazz Manager - Phonebot

“Could not ask for a better product or service, never thought I would own a smartwatch, got one now. Give these guys a Go”

Helpful Report

Thank you for your positive feedback, Brett. We’re thrilled to hear you’re happy with your smartwatch and our service. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“This is the second IPhone SE I have bought from Phonebot in the last few years. Great value purchase. Arrived promptly, well packaged and in pristine condition with a few useful extras. Not much more you could ask for really.”

Helpful Report

Thank you for your continued trust in Phonebot. We’re glad to hear that your iPhone SE arrived in excellent condition and met your expectations. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Hi. I am only on a pension but you have put these phones in affordable range for us. I am planning to buy another for my grandson as soon as I save the money. I thank you again Dale”

Helpful Report

Thank you for your kind words, Dale. We’re pleased to hear that our pricing has made a difference for you. We look forward to assisting you with your next purchase. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,610 reviews