Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“Transaction process with Phonebot was easy and stress free. Pity it took 20 days to get from VIC to QLD”

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“Phone is as good as new and super quick delivery. Very happy with the service. Cheers”

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Dear Nathan Brown, Thank you for your positive feedback! We're delighted to know that you are satisfied with your purchase and found the phone to be in excellent condition. Ensuring a seamless shopping experience with super quick deliveries is what we strive for. Your happiness with our service is our top priority, and we are grateful for your support. If you ever need any further assistance or have any questions, please feel free to get in touch. Cheers to your satisfaction, and we look forward to assisting you again in the future! Best regards, Phonebot Team

“Very friendly service , considering the phone would not charge . Provided a refund immediately upon return.”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Highly recommend Phonebot. Customer service was very helpful and patiently answered all my enquiries. Ease of use on website navigation and purchase. S22 Ultra was delivered promptly, in excellent condition with bonus charger,cable and case. Fantastic value for money compared to cost for a new phone. Am thrilled with my, 'Like New' phone, purchase and would certainly consider purchasing my next phone with them from this pleasant experience. Thank you Phonebot team. Keep up the great work!”

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Dear Maria, Thank you for your glowing review! We're absolutely thrilled to hear that you had such a positive experience with Phonebot. Your satisfaction is our top priority, and we're delighted that you found our customer service helpful and your purchase to be easy to navigate and in excellent condition. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you and look forward to continuing to provide you with excellent products and service. Warm regards, Phonebot Team

“Excellent range of choice, products are as described, well packaged and include charger etc. I've used Phonebot before and I'll use them again.”

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Dear Ken Drechsler, Thank you for your positive feedback! We're delighted to hear that you were pleased with the excellent range of choices, and the products were as described, well-packaged, and included all necessary accessories. We truly appreciate your continued support as a returning customer, and we're committed to providing you with excellent products and service. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you, and we look forward to continuing to exceed your expectations. Warm regards, Phonebot Team

“I had previously highly recommended Phonebot. I will never deal with them again. This is due to being sent a faulty phone which did not meet the condition guide on the website and having a painful experience trying to return the phone and get a full refund. Very disappointed in the poor service, nothing like what I had experienced previously.”

Helpful Report

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced with your recent purchase from Phonebot. We take customer satisfaction very seriously, and we deeply regret that your expectations were not met on this occasion. We understand the frustration you encountered upon receiving a phone that did not meet the expectations you had. As per the records, your order has been refunded and to be honest we feel sad to lose a customer like you but we tried our level best and have entertained you to the maximum of our extent. Should you have any further concerns or require any additional assistance, please do not hesitate to reach out to our customer service team by calling or emailing us. We would be more than happy to address any further queries or provide any necessary support. Best Regards, Team Phonebot

“𝘋𝘰 𝘺𝘰𝘶 𝘯𝘦𝘦𝘥 𝘢 𝘳𝘦𝘭𝘪𝘢𝘣𝘭𝘦 𝘩𝘢𝘤𝘬𝘦𝘳? 𝘰𝘳 𝘪𝘴 𝘺𝘰𝘶𝘳 𝘴𝘱𝘰𝘶𝘴𝘦 𝘤𝘩𝘦𝘢𝘵𝘪𝘯𝘨 𝘰𝘯 𝘺𝘰𝘶 𝘢𝘯𝘥 𝘺𝘰𝘶 𝘸𝘪𝘴𝘩 𝘵𝘰 𝘨𝘦𝘵 𝘩𝘪𝘴 𝘰𝘳 𝘩𝘦𝘳 𝘢𝘤𝘤𝘰𝘶𝘯𝘵 𝘩𝘢𝘤𝘬𝘦𝘥, 𝘵𝘩𝘪𝘴 𝘪𝘴 𝘵𝘩𝘦 𝘤𝘩𝘢𝘯𝘤𝘦 𝘺𝘰𝘶 𝘩𝘢𝘷𝘦 𝘭𝘰𝘯𝘨 𝘣𝘦𝘦𝘯 𝘸𝘢𝘪𝘵𝘪𝘯𝘨 𝘧𝘰𝘳. 𝘢𝘴 𝘳𝘦𝘭𝘪𝘢𝘯𝘤𝘦 𝘩𝘢𝘤𝘬𝘦𝘳𝘴 𝘪𝘴 𝘩𝘦𝘳𝘦 𝘵𝘰 𝘳𝘦𝘯𝘥𝘦𝘳 𝘺𝘰𝘶 𝘢𝘭𝘭 𝘵𝘩𝘦 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴. 𝘰𝘶𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘪𝘯𝘤𝘭𝘶𝘥𝘦, 𝘍𝘢𝘤𝘦𝘣𝘰𝘰𝘬 𝘩𝘢𝘤𝘬, 𝘸𝘩𝘢𝘵𝘴-𝘢𝘱𝘱 𝘩𝘢𝘤𝘬, 𝘵𝘸𝘪𝘵𝘵𝘦𝘳 𝘩𝘢𝘤𝘬, 𝘦𝘳𝘢𝘴𝘪𝘯𝘨 𝘰𝘧 𝘤𝘳𝘪𝘮𝘪𝘯𝘢𝘭 𝘳𝘦𝘤𝘰𝘳𝘥, 𝘶𝘱𝘨𝘳𝘢𝘥𝘪𝘯𝘨 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘴𝘤𝘩𝘰𝘰𝘭 𝘳𝘦𝘴𝘶𝘭𝘵, 𝘥𝘢𝘵𝘢𝘣𝘢𝘴𝘦 𝘩𝘢𝘤𝘬, 𝘢𝘯𝘥𝘳𝘰𝘪𝘥 𝘱𝘩𝘰𝘯𝘦 𝘩𝘢𝘤𝘬, 𝘈𝘛𝘔 𝘮𝘢𝘤𝘩𝘪𝘯𝘦𝘴 𝘩𝘢𝘤𝘬, 𝘨𝘦𝘵 𝘺𝘰𝘶𝘳 𝘣𝘭𝘢𝘯𝘬 𝘤𝘳𝘦𝘥𝘪𝘵 𝘤𝘢𝘳𝘥 𝘵𝘩𝘢𝘵 𝘤𝘢𝘯 𝘸𝘪𝘵𝘩𝘥𝘳𝘢𝘸 𝘢𝘯𝘺 𝘢𝘮𝘰𝘶𝘯𝘵 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘤𝘩𝘰𝘪𝘤𝘦 𝘢𝘯𝘥 𝘴𝘰 𝘮𝘢𝘯𝘺 𝘰𝘵𝘩𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴. 𝘤𝘭𝘰𝘶𝘥𝘧𝘰𝘯𝘦𝘤𝘭𝘰𝘯𝘦 . 𝘤𝘰𝘮 𝘤𝘭𝘰𝘶𝘥𝘨𝘦𝘦𝘬𝘴𝘺𝘯𝘤 @ 𝘨𝘮𝘢𝘪𝘭 . 𝘤𝘰𝘮”

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“Refurbished watch was exactly what I wanted. I haven't had any problems. Works great. Delivered in under a week.”

Helpful Report

Dear Natalie Holmes, Thank you for your feedback! We're thrilled to hear that you are happy with your purchase and that you haven't faced any problems with the product. Your satisfaction is our priority, and we're here to assist you with any further needs. If you have any questions or require assistance, please don't hesitate to contact us at support@phonebot.com.au. We're here to serve you and provide you with excellent products and services. Warm regards, Phonebot Team

“Prompt postage. iPads arrived as described. Faultless transaction. Cheers”

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Dear Anthony Freebairn, Thank you for your positive feedback! We're delighted to hear that you had a great experience with Phonebot. Your satisfaction means a lot to us, and we appreciate your support. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you, and we look forward to providing you with excellent products and services in the future. Warm regards, Phonebot Team

“The phone was delivered and in good condition. Very happy with your product.”

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Dear Robert Turner, Thank you for your feedback! We're thrilled to hear that you received the phone in good condition and that you are very happy with our product. Your satisfaction is our top priority, and we're here to assist you whenever needed. If you have any questions or require further assistance, please don't hesitate to contact us at support@phonebot.com.au. We're here to serve you and look forward to continuing to provide you with excellent products and service. Warm regards, Phonebot Team

“Would definitely buy from them again . Great service and goods delivered promptly”

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Dear Claire Robards, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with Phonebot. Your satisfaction means a lot to us, and we appreciate your support. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you, and we look forward to providing you with excellent products and service in the future. Warm regards, Phonebot Team

“Received the phone promptly and it was in excellent condition. Happy to you Phonebot in the future.”

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Dear Andrew Bashfield, Thank you for your positive feedback! We're thrilled to hear that you are impressed with our prompt postage and that the iPad arrived as described and well-packaged with all the necessary accessories. Your satisfaction means a lot to us, and we're glad you had a great experience with Phonebot. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you, and we look forward to continuing to provide you with excellent products and service. Warm regards, Phonebot Team

“I recently purchased two refurbished iPhones from Phonebot and I must say the service (particularly) over the phone has been outstanding. More than happy to recommend Phonebot to anyone who's looking to purchase a new and/or refurbished mobile phone.”

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Dear Frederic Bauwens, Thank you for your glowing review! We're thrilled to hear that you were delighted with our outstanding service, especially over the phone. Your recommendation means the world to us, and we're grateful for your trust in our brand. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you and look forward to providing you with excellent products and service in the future. Warm regards, Phonebot Team

“Very impressed with the prompt delivery of the iPhone 12 mini l purchased for my husband. There was an issue with the incoming ringtone but with advice from Phonebot and a check in settings, the problem was resolved. My husband is very pleased with the condition and compact size of this iPhone.”

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Dear Christine Langcake, Thank you for your positive feedback! We're thrilled to know that you were impressed with the prompt delivery of the iPhone 12 mini you purchased. Your satisfaction is our top priority, and we're glad we could provide you with excellent service and a product you love. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you, and we look forward to continuing to provide you with exceptional products and service. Warm regards, Phonebot Team

“Really good team helpful 😁”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Good communication, good product and good service”

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Dear Hamza Jinwala, Thank you for your positive feedback! We're glad you had a good experience with our communication, product, and service. Your satisfaction is important to us, and we appreciate your recommendation. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you and look forward to continuing to meet your expectations. Warm regards, Phonebot Team

“Love my new phone”

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Dear Allison Castleman, Thank you for your lovely feedback! We're thrilled to hear that you love your new phone. Your satisfaction is our top priority, and we're here to assist you whenever needed. If you have any questions or require further assistance, please don't hesitate to contact us at support@phonebot.com.au. We're here to serve you and ensure your mobile experience is exceptional. Warm regards, Phonebot Team

“Once again we have been serviced by Phonebot and found it to be fantastic. thank you Phonebot”

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Dear Matt O'Connor, Thank you for your positive feedback! We're delighted that you had a great experience with Phonebot. Your satisfaction means a lot to us, and we appreciate your support. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you, and we look forward to providing you with excellent products and services in the future. Warm regards, Phonebot Team

“I purchased a pre-used Samsung A52 5G from Phonebot. The phone arrived promptly, well packaged with a bonus cover and charging gear. You would not know from the appearance that the phone had a previous user. It was well cleaned and sanitised as promised by the Grade A standard. The phone seems to be in excellent condition and working as expected. I can recommend Phonebot as a provider to be trusted. The only galling experience is not Phonebot's fault but Samsung has been discounting its phones lately to the extent that if I had waited just a few days I could have purchased a brand new A23 5G with almost identical specs as the A52 for the same price I paid for the A52. But that's the way it goes!”

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“excellent service fast delivery”

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Thank you so much Cheryl !

Phonebot is rated 4.6 based on 3,579 reviews