Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,580 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very attentive staff, with prompt and clear communication. I would highly recommend them.”

Helpful Report

Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“BEWARE DODGY PHONES AND EXTREMELY POOR CUSTOMER SERVICE!!!! I ordered a refurbished iphone7 plus which I must admit was shipped very quickly. They send via Toll though which meant because I was out when it was delivered, it got sent back to the depot and I had to drive 45 mins the next day to pick it up which was only the beginning of the major inconvenience. Once I got the phone running, the sound was light and muffled, overheating after using for just a few minutes and battery quickly diminished. I completely understand that it’s a refurbished phone and don’t expect brand new quality but it’s like they hadn’t even bothered to test it. It WAS NOT refurbished AT ALL. Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus. So they offered me to upgrade at a cost to me of an extra $170. Are you kidding? They send me a dodgy phone and their best offer is to try get more money out of me!?!?! It’s 4 days later and I’m STILL WAITING FOR MY REFUND!!!!!! They never tried to resolve the issue, they don’t care at all.”

Phonebot 1 star review on 27th July 2020

Helpful Report

Hi Lauren, Thanks for taking your valuable time to leave us reviews on multiple platforms. We appreciate our customer feedback as it helps us to improve our service. While constructive criticism and feedback for a business is always good and appreciated, outright lying and misleading feedbacks are not. It reflects more on you than on us. You purchased an iPhone 7 Plus 128GB – Grade B device from us on 16/7/20 and have received it promptly as you have pointed it out yourself. The issue you faced with the phone as you conveyed to us that the speaker has a problem and the phone was heating up. When you sign in to your iPhone and start syncing your iCloud and start downloading all your apps, the phone will heat up and that’s common. Will happen with a brand new phone too when you first log into iCloud and start downloading apps. The speaker issue was identified by our staff upon returning your device to which we advised you that we can fix the problem by replacing the speaker. You requested that you want a replacement iPhone 7 plus and not have the returned device fixed and sent back to you. To which we replied we can either offer to do a full refund on your order as we do not have any more stock left to replace the iPhone 7 plus with as we are out of stock. We also gave you another option that you can consider upgrading your order to an iPhone 8 plus and pay the price difference of the two phones. We are simply perplexed that you found this to be not acceptable and you demanded that we upgrade your order free of cost or else you will go and leave negative reviews on all platforms. We then immediately processed a full refund on your order and also processed a refund for the return postage. As a business we have done what is right and what we claim to do. However, we will not bend over backward for customers like you and offer free product upgrade just because you feel like your entitled to it. Finally, on behalf of all of us that works hard to make this small business and team provide the exceptional customer service and support we are providing given the lockdown situation we are in, we hope no other business has the misfortune of having you as a customer. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very good service”

Helpful Report

Thank You for choosing Phonebot. We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very quick turnaround”

Helpful Report

Thank You for choosing Phonebot. Phonebot promises to provide high-quality products for you as well as outstanding customer service for every product. We are always happy to serve you. Once again Thank you for choosing us ! For any queries feel free to reach us on support@phonebot.com.au

“Excellent customer service and perfect phone!! Thank you so much A+”

Helpful Report

Thank You for choosing Phonebot. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. For any queries feel free to reach us on support@phonebot.com.au

“Easy purchase and communication, quick delivery & quality as promised.”

Helpful Report

Thank You for choosing Phonebot. It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au

“I have bought an IPhone 6s and an IPhone XS grade A at an amazing price, in perfect condition, free tempered glass protector already put on and charged so I can set up straight away. Credit card check gave peace of mind and prompt delivery of 2 days meant I had full use without delay. The service and quality is impeccable. Supporting a local business of such a high standard is a no brainer. Thankyou”

Helpful Report

Thank You for choosing Phonebot. Thank you for the privilege of your business, we hope your experience was awesome. Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. We’re glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au

“Great phone was like new, works fantastic and would highly reccommend”

Helpful Report

Thank You for choosing Phonebot. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au

“Very happy with new phone thanks”

Helpful Report

Thank You for choosing Phonebot. We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us on support@phonebot.com.au

“Phone was brand new as stated which was awesome, although very disappointed that the box was damaged (torn,bent)”

Helpful Report

Thank You for choosing Phonebot. We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au

“The phone was exactly as it was described, and a fast delivery. I'd recommend using Phonebot.”

Helpful Report

Thank You for choosing Phonebot. We sincerely hope you are satisfied with your purchase. Thank you for making your first purchase with Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au

“Quick service. Great quality products”

Helpful Report

“Excellent service. Went out of their way to get an iPhone 8 to us as it was needed urgently for work-from-home.”

Helpful Report

“Very good service and quality”

Helpful Report

“Great quality and very fast delivery very satisfied.”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Good service with speedy delivery. Happy with the refurbed iPhone”

Helpful Report

Thank You for choosing Phonebot. Phonebot promises to provide high quality products for you as well as outstanding customer service for every product. We are always happy to serve you. Once again Thank you for choosing us ! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“The customer service from this company is excellent. Super friendly staff, and they go out of their way to ensure that the transaction is authorised by the account owner. I got an email to say my phone was shipped and it arrived the next day. They stay true to their rating system and replaced the charging brick missing from my “open box” grade phone. Overall, an absolutely amazing company. Will be coming back next time.”

Helpful Report

We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“They wanted me to send a copy of a bank statement to prove my identity. Now way! Cancelled the order and went somewhere else.”

Helpful Report

Thank you for choosing Phonebot. With all due respect to your personal information, we were just requesting to provide us with the screenshot of the Banking Portal showing that the Paypal transaction for this purchase was sourced by you as we have been victimized of Paypal chargebacks in the past as the transaction of Paypal was cancelled later by the Account holder as PayPal provides 180 days of the cancellation of the transaction. So mainly one thing was needed and that is your Name in the bank’s detail which would have verified that you as the account holder sourced this Paypal transaction hence it could not have been cancelled by Paypal unless disputed. However, as per the records, your order has been reimbursed back. We feel regret losing a customer like you but on the other hand we could not take such a big risk. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone looks like brand new. Very impressed.”

Helpful Report

We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. Thank you for making your first purchase with Phonebot! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I was very pleased with the service and product received from Phonebot. I would definitely recommend them.”

Helpful Report

Phonebot is rated 4.6 based on 3,580 reviews