Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,578 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very happy with the iPhone 12pro I purchased from Phonebot, it arrived well packaged and included a free phone case and screen protector. The phone was in very good condition.”

Helpful Report

Hi Philip Scrimgeour, Thank you for your positive feedback! We're thrilled to hear that you're very happy with your iPhone 12 Pro purchase from Phonebot and that it arrived well-packaged with additional accessories. If you have any queries or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Was very happy with how easy the web site was to use, found what I wanted easily. Product arrived in good time and very happy with the product I purchased, it is as discribed and works like it should. I would be happy to recommend phonebot to family and friends. Why buy new when you can get a refurbished one that works excellent for a fraction of the price.”

Helpful Report

Hi Anonymous, Thank you for taking the time to share your experience with us! We're pleased to hear that you're very happy with your Apple Watch SE 40mm GPS purchase and that it's working perfectly for you. Should you have any questions or require further assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great service phone arrived within days of order ,packaging was good as was the condition of phone I couldn't be happier”

Helpful Report

Hi Kate Pesic, We appreciate your feedback! It's great to know that you had a positive experience with our service and that your phone arrived promptly and in good condition. Should you need any assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very impressed with product and delivery service🤙”

Helpful Report

Hi Joan Brown, Thank you for your feedback! We're thrilled to hear that you're very impressed with both our product and delivery service. If you have any further questions or need assistance, please feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I bought a 'Like new' S23 plus and it was in perfect condition. It has great battery life and overall I'm very satisfied with Phonebot and would buy from them again.”

Helpful Report

Hi Zoe Ekberg, Thank you for sharing your satisfaction with us! We're delighted to hear that you're very satisfied with your purchase of the 'Like new' S23 Plus and that it's in perfect condition with great battery life. Should you require any further assistance, please don't hesitate to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Purchased refurbished IPhone 13. As an older buyer >70, found webpage easy to access and order what I wanted. Great price and fast delivery.”

Helpful Report

Hi Janet McCann, Thank you for your feedback! We're glad to hear that you found our website easy to navigate and that you're satisfied with your refurbished iPhone 13 purchase. If you have any queries or need assistance in the future, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Fantastic. Ordered Samsung tablet grade A I can't see any damage. Battery is fantastic. Fast shipping. A++”

Helpful Report

Hi Clark Ryan, Thank you for your positive review! We're thrilled to hear that you're pleased with your Samsung tablet purchase and that it arrived in excellent condition with fast shipping. Should you need any further assistance, please don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I looked at other sites and found this one to be the cheapest of them all, who were offering the same product. Smooth transaction'and it came quicker that i thought it would.Can't fault this company.”

Helpful Report

Hi Kelvin Wilson, Thank you for sharing your experience with us! We appreciate your feedback regarding the Pout Hands 5 Wireless Keyboard With Qi Charging Pad & Mouse Combo. We're glad to hear that you found it easier to use over time. If you have any further questions or concerns, please feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“perferct ALL THE WAY”

Helpful Report

Hi Brad Portelli, Thank you for your positive feedback! We're thrilled to hear that you had a perfect experience with us. If you ever need anything else or have any questions, don't hesitate to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“iPhone pristine as described, arrived super fast, works perfectly (after doing the latest software updates) Highly recommended supplier.”

Helpful Report

Hi Michael Gersch, Thank you for your positive review! We're thrilled to hear that you're satisfied with your iPhone purchase from us and that it arrived as described, super fast, and works perfectly. Should you have any further questions or require assistance, please feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Ordered a "as new" iPhone and it was as exactly as described, arrived quickly with all accessories listed, was well packed. Price was very good so all round an excellent experience.”

Helpful Report

Hi Hugh Billitzer, Thank you for your positive review! We're delighted to hear that your "as new" iPhone met your expectations and that you were pleased with the fast delivery and packaging. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I found the staff very nice and helpful. They responded quickly and sorted out my issue. Very pleased with there service.”

Helpful Report

Hi Dean Faris, Thank you for your feedback! We're glad to hear that our staff was helpful and responsive to your issue. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I recently purchased a 'like new' iPhone 14 pro. It's immaculate. The included screen protector, case and charger are great. Great price, fast postage. Very happy. Thank you”

Helpful Report

Hi Helen K, Thank you for your positive review! We're thrilled that you're happy with your "like new" iPhone 14 Pro and the included accessories. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“The product is as stated "like new" and it is like new, not a mark on it. I did unfortunately order the incorrect product for my needs and the Phonebot rep was very nice about it. The shipping was fast and the people were very professional.”

Helpful Report

Hi Barbara Symens, Thank you for your feedback! We're glad to hear that your product was "like new" and that our team was professional and helpful. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with my phone, happy to reduce my carbon footprint and had added bonus of some freebies. Would happily reccomend PhoneBot to friends and family :)”

Helpful Report

Hi Jane Cardwell, Thank you for your positive reviews! We're delighted to hear that you're enjoying your Samsung Galaxy S22 5G and the Zagg InvisibleShield Fusion XTR Screen Protector. It's great to know that you found the application process easy and professional. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Good service. Delivered promptly”

Helpful Report

Hi Anonymous, Thank you for your feedback! We're pleased to hear that you were happy with our prompt service. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with prompt service”

Helpful Report

“I an very pleased with my purchase, so much better than my old phone S10. The delivery was fast and making the purchase was very easy. Thankyou Phonebot 😊”

Helpful Report

Hi Vivienne TeKata, Thank you for your positive review! We're glad to hear that you're pleased with your new phone and that the purchase and delivery processes were smooth. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great service, excellent value for money.”

Helpful Report

Hi Gordon Barnard, Thank you for your feedback! We're delighted to hear that you found our service excellent and that your Apple iPhone 13 5G was a great value for money. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I've only used Phonebot once, but the experience has been good. The refurbished phone I bought is in excellent condition (as described) and has been working well. Purchasing via the website was simple, and delivery was prompt (via Australia Post). I would recommend this business to friends and family. My only criticisms: - The device didn't seem to have been factory reset, or if it had been reset, it had been booted and partly set up afterwards. That was easily fixed by a factory reset. - USB-C cables weren't locking firmly into the charging port. This is a common problem with phones that have been in use for a while, and is nearly always due to a build-up of debris (fluff etc) inside the port. That was also easily fixed, by carefully cleaning the compacted fluff out of the port. I think 'refurbishing' a phone should have included factory reset and making sure the USB port was clean and functioning properly.”

Helpful Report

Hi Anonymous, Thank you for your detailed review! We're glad to hear that your overall experience was positive and that you'd recommend us to friends and family. We appreciate your feedback regarding the factory reset and USB-C port cleaning. We'll certainly take your suggestions into consideration to improve our refurbishing process. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,578 reviews