Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,626 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“excellent service”

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“Excellent communication , super fast delivery , ordered IPhone 8 great condition , would recommend”

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“Phonebot was recommended to us by our son, we have bought 2 iPhones 6Splus and recently an apple notebook, good delivery time, we returned one phone because we ordered the wrong model by mistake, there were no issues in returning and receiving the model we wanted, you looked after us very well, I have told lots of people about Phonebot, Best wishes and regards, Leigh”

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“Great Product and Price. Product was in mint condition (Grade A) and great battery life. Paid for Premium Delivery and it arrived super quick . . . even to Western Australia.”

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“I received frank advice and could see and handle the phone beforehand at Reservoir. Not my first phone from Reservoir Phonebot.”

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“Still awaiting delivery notphonebots fault just required a signature so no one home to accept it. Was sent promptly by phonebot”

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“it would be good if you can be given an actual description of the faults of actual handset you are buying. It would have been good to know there was a large scratch/crack on the screen before purchase. generic a grade or b grade description is not enough.”

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Hello, Thank you for your feedback, these opportunities of hearing back from you helps us learn to fix and grow Phonebot! We apologize about the inconvenience that you've been though and appreciate you taking the time to notify us about this problem. We want to take full advantage of this opportunity to change this experience for you. We see the order for your phone was delivered on the 12th of March, in case you weren't satisfied with the product you received, we would like to make you aware of our 7 day return policy, In which you may return the phone for a full refund with no questions asked. Once again we would certainly like to look into this and provide you with the best possible solution, we want people to be genuinely happy with their purchases so they may continue to choose us in the future. We would really appreciate if you could email us pictures of the phone to support@phonebot.com.au as to see exactly the marks and look like. Thanks for your continued cooperation, looking forward to hearing from you to assist further. Best Regards, Team PB!

“Great service.”

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“Phone was delivered in as described condition in a timely manner. Phone so far has been great. Andy was very helpful throughout the process.”

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“excellent courteous service”

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“Happy with my watch. Had a problem with incorrect item posted but the issue has been resolved.”

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“Yes the product came as described and was in condition described and with what was said. However no mention of tool needed to open sim card holder, and no sim card holder tool included. Had to improvise (which wasn't exactly that easy, but not hard either).”

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“Brilliant. Best around.”

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“Excellent service. Phones in great condition.”

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“Phone as advertised. Extremely happy 😃 delay with postage but still within 2 week timeframe.”

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“So happy with my order. Got upgraded to like new from grade A and so grateful for it. Thank you so much”

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“Great customer service phone as specified grade A no problem with phone working as new”

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“delivery was extremely fast, phone works fine, 5/5”

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“4th phone from Phonebot all with no issues or problems Would recommend them for anyone wanting a phone Thanks again Phonebot”

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“So far so good”

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Phonebot is rated 4.6 based on 3,626 reviews