Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,578 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good phone, no marks on item at all, good selivery..cheers”

Helpful Report

Hi Anthony, Thank you for your feedback! We're happy to know that you found the phone in great condition and appreciated the delivery service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“a great product and good service”

Helpful Report

Hi Damon, Thank you for your review! We're pleased that you found both our product and service to be satisfactory. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“My phone was as advertised "as good as new" and it certainly is. The deliver was promot and the information from phonebot was excellent.”

Helpful Report

Hi there, We're delighted to hear that your phone is "as good as new" and that our delivery and information met your expectations. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Fast despatch and excelent service”

Helpful Report

Hi there, Thank you for your positive feedback on our fast dispatch and excellent service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with my phone. My husband purchased one some months ago also very satisfied. Fast delivery excellent service.”

Helpful Report

Hi there, We're thrilled to hear that you and your husband are very satisfied with your phones and our service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Quick delivery, exactly as described, great price.”

Helpful Report

Hi Gary, Thank you for your review! We're glad to hear that you found our delivery quick and the product as described. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I ordered and bought a refurbished Iphone 14plus. It was clasified as like new. came with scren protector and cover. All was good as said before I purchased on line. I am very happy. Thank you phonebot”

Helpful Report

Hi William, Thank you for your review! We're delighted to hear that the refurbished iPhone 14 Plus met your expectations and that you were pleased with the included screen protector and cover. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

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Helpful Report

“Found product easily and payment via PayPal very helpful. May I suggest that somewhere after purchase that you inform your customer that the delivery company will contact for delivery date?”

Helpful Report

Hi Russell, Thank you for your feedback! We're glad you found the product easily and appreciated the PayPal payment option. Your suggestion about informing customers regarding delivery dates is valuable, and we will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“all good...”

Helpful Report

Hi Phil, Thank you for your review! We're glad to hear that everything went well with your purchase. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“Purchased item was as described - price was fair. Service was prompt and goods were packaged extremely well. Very happy with Phonebot and would shop with them again.”

Helpful Report

Hi Suzanne, Thank you for your positive feedback! We're delighted to hear that you're happy with your purchase and our service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent site and service. The product was exactly as shown and described and arrived next day with express post. Phone is like new and runs beautifully. Very reasonably priced for value. The phone already set up but I just went into settings and factory reset the phone and was able to start from scratch and transfer data from my old phone. Will definitely be recommending to others and will use again in the future.”

Helpful Report

Hi Jay, Thank you for your glowing review! We're pleased to know that you're satisfied with your iPhone XS Max and the service you received. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Purchased two Samsung phones from these guys...Great phones in great condition... Phonebot are great to deal with, some issues we had were fixed straight away..no problems..all good...Will be back in a couple to get more...Thanks”

Helpful Report

Hi Mark, Thank you for your positive feedback! We're glad to hear that you're happy with the Samsung phones and our service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“All went well happy happy happy happy”

Helpful Report

Hi Richard, Thank you for your feedback! We're delighted to hear that everything went well with your purchase. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Hi. Website easy to follow and use. Clear information phone arrived quickly and in good order and is working well. Thank you”

Helpful Report

Hi Tim, Thank you for your positive review! We're pleased to hear that you found our website easy to use and your phone arrived quickly and in good condition. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

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Helpful Report

“Excellent service, product was the cheapest I found on line, arrived quickly and in good condition. Very happy with everything 🏅🏆”

Helpful Report

Hi Ruth, Thank you for your kind words! We're delighted that you're happy with your purchase and our service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Once again Phonebot gave excellent customer service after we purchased a galaxy A14 a few month's ago”

Helpful Report

Hi Allan, Thank you for your review! We're glad to hear that you're happy with your Galaxy A14 and the customer service you received. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“I give them a 4 star because the store to me in resevior needs an upgrade to all phone accessories..”

Helpful Report

Hi, Thank you for your feedback! We appreciate your suggestion and will consider it for future improvements. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great have bought a phone from here previously which lasted 4 years until this upgrade. Good value for money. So much better than a new purchase”

Helpful Report

Hi, Thank you for your positive review! We're pleased to hear that you're happy with your phone and our service. If you have any further questions or need assistance in the future, feel free to reach out to us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

Phonebot is rated 4.6 based on 3,578 reviews