Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,580 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and happy with my purchase.”

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“I purchased two iPhone X, both in excellent condition. Like brand new. Good price. Fast service and delivery. Very happy with my purchase.”

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“order was placed on sept 5, 2020. order was received on Sept 17, 2020 Australia Post 4:02 PM (3 hours ago)”

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Kindly accept our apologies for such an unpleasant experience. You can check the tracking link, we sent the product in a timely manner as your order was dispatched on 7th September which was the second day after we received your order. Now we have used the AusPost services as this is one of the most trusted delivery satchels we have got in Australia . We are so sorry for the hassle that you have been through due to the their logistic disruptions but Phonebot and Toll are two separate entities and wouldn't it be wrong to blame us or rate us bad even after we used the best possible service with all good faith? where as we are on our toes to keep our customers happy and their satisfaction utmost. Sorry if you got the Review email before the package as the emails are designed to be sent around delivery dates. For any queries please reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Still have not received order which was supposed to be delivered on 11 th September Have now received phone cover. Very pleased with cover”

Helpful Report

Kindly accept our apologies for such an unpleasant experience. You can check the tracking link, we sent the product in a timely manner as your order was dispatched on 7th September which was the second day after we received your order. Now we have used the AusPost services as this is one of the most trusted delivery satchels we have got in Australia. We are so sorry for the hassle that you have been through due to the their logistic disruptions but Phonebot and Toll are two separate entities and wouldn't it be wrong to blame us or rate us bad even after we used the best possible service with all good faith? whereas we are on our toes to keep our customers happy and their satisfaction utmost. Sorry if you got the Review email before the package as the emails are designed to be sent around delivery dates. For any queries please reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone grade A was in great condition and delivery was really quick. Great service thanks Phonebot”

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“delivered within 18hrs - phone in perfect condition. Would recommend!”

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“I was a bit sceptical with this company because I have never heard of them. But there is nothing to worry about. They have customer service that is easily accessible and the product I purchased was exactly as ordered. So don't hesitate to use Phonebot.”

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“The phone I swear looks brand new Fingers crossed it works for some time I’m just an average purchases not been prompt to write this , the phone was bought for my daughter did not want to spend too much money the phone looks perfect and arrived before 24 hours that I purchased five start to you”

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“Fast delivery”

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“We ordered a refurbished iPad mini for my daughter on a Wednesday and it arrived on a Friday! Even in Covid.... amazing! Quality was as advertised and price very good. Thanks”

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“Good condition, like a new phone.”

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“The iPhone 7+ battery dies very very quick”

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“Bought a Samsung galaxy 10, and couldn't be happier with the phone and the delivery service was incredible. thank you soo much. Would deal with you again.”

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“Excellent service -received the phone within 24 hours, the phone was in a good condition, hopefully it will not have any issues going forward”

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“I ordered the iPhone 11 black (open box) and the phone was delivered the next day after ordering!! came with two chargers and headphones. Phone was in perfect condition. Well worth the spend!!”

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“They’re are few misunderstandings but overall they address the issues.”

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“Phone arrived very quickly and so far it’s working very well. Very happy with the purchase.”

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“Good quality. Thanks”

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“Great prices, accurate description of products, fast and reliable shipping. Would definitely buy from here again!”

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“no equipment to open phone. useless otherwise. But sent me all equipment urgently, were polite, and offered lots of assistance with promise of ready help at anytime. Nice to speak with them.”

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Phonebot is rated 4.6 based on 3,580 reviews