Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,651 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great phone. As described. Quick postage. Very happy. Thank you.”

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“Upon opening the package, it was apparent that not much care had been taken in cleaning the surface of the phone (Samsung S7). I had to clean the marks, and grime myself. In addition the phone has been getting hot whilst loading apps and transferring media. Phone also seem to "hang" numerous times. I'm trusting it is purely due to the increased activity transferring all the info. i will monitor performance over the next day or two and revert back.”

Helpful Report

Hello Clinton, Thank you for your feedback and giving us a chance to look into this. We really appreciate your cooperation in telling us about the functioning of device and will make sure to back to turn around your experience in case of any unpleasant issue with the phone you have got from us. However you have bought a slightly old processor phone which may have caused the phone little heated while transferring stuff. I will like to request you not to rate us by just reading the cover not the book and use the device and let us know if it is having any defect and then see our support in that scenario too for us customer satisfaction is utmost.. because When you buy refurbished phones from Phonebot, you can buy with confidence as we offer warranties on all purchases. In order to reach reach us, please free to send an email at support@phonebot.com.au Kind Regards, Team PB!

“Excellent Service with wide range of products.”

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“My phone is awesome and I got it at a great price. Highly recommend Phonebot.”

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“I feel like I recieved a very good deal on a phone for my grandson & the guy that sold it to me was kind enough to help set up stuff like gmail etc for me as I’m hopeless with phones. Phonebot was recomme”

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“good communication and prompt postage”

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“Great Service!”

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“The phone arrived very quickly, especially as we are in regional Queensland. So far the phone seems to be working perfectly and is in great condition...”

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“Great product, sent amazingly quickly. Can't fault Phonebot.”

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“Arrived quickly, working just fine and looks new. Ta”

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“Both my son and I upgaded our phones and we were extremely pleased with the A grade phones that we received. We will be back when these phones need an upgrade.”

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“Phone in fantastic like new condition, very easy to order and fast postage.”

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“I have ordered Iphone X and received it in good quality. I hope to buy in future too.”

Phonebot 5 star review on 29th January 2020

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Hello Muhammad Shahid, We value your feedback however we disagree with your rating and unfair feedback We never advertised that our phones come with Apple branded chargers. The so called "international" we sent you is an Australian certified and high quality charger made for Australian wall outlets that normally retails for $25. (pic attached for reference) It's a fast charger with an output of 5v @ 2amp and charges faster then the stock Apple one which is 5v @ 1amp. Brand new phones advertised on our website include Apple accessories as you would expect. You DID NOT buy a brand new phone. If you want to enjoy champagne on beer Money then I'm afraid you've come to the wrong place. If you were unsure about what accessories were included with the phone you should have got in touch either via email, FB Messenger, Whatsapp or called our store to check before purchasing. Feel free to reach us back on supprt@phonebot.com.au Best Regards, Team PB!

“Love the purchase, Phonebot couldn't do enough to for fill my order.”

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“This was my second purchase from Phonebot. I was very happy with my first purchase so I bought from them again. Ordered on Thursday, received on Friday, How quick is that? Looking to purchase another phone.”

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“After searching all December of 2019 & the first couple of weeks of January on market place, for a IPhone 6s. I tried Gumtree & found “Phonebot” I had a really unpleasant experience on market place. I rang Phonebot & spoke to Kamahl who was polite & very helpful. He had only one of the iPhones I had been searching for. Hey said he would put this particular phone on hold for myself. I picked up my “B grade iPhone 6s from Sadie I would highly recommend Phonebot for any smartphone or tablets/iPad issues. Very satisfied.”

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“Initially I was unable to order on line. Once over that glitch, the pick-up service was good and the over the counter assistance was invaluable. The 'deal' included a free phone cover, of which Phonebot were out of stock. I was told they would post this outstanding item to me. I have yet to receive this, but it has only been a short time since I picked the item up.”

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“Briefly spoke to Seller and phone was delivered the next day! Fantastic customer service!”

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“Efficient and honest service with a smile. Thank you.”

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“The way it should be.... The did what they said they would, the products were perfect with great service.”

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Phonebot is rated 4.6 based on 3,651 reviews