Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,580 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy”

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“So happy for my new phone😍”

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“The phone didn't have the latest operating system on it so we had to down load to restore from back-up”

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“phone was recieved after 2weeks in transit. It's in perfect condition and well worth it. My Only issue was the travel time and not being told that it was going to take 2 weeks. The website still states no delays for the free shipping option and before I paid on the 14th may it said delivery by the 18th of may. But I recieved it on the 28th May. it's only after you pay that you find out it's actually going to be 2 weeks. I was stuck with no phone and no money for 2 weeks. If I knew the delay was 2 weeks I would have picked the express option.( Even though that option told you there is shipping delays) 5 stars for the phone 1 star for the bad communication about shipping times.”

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“Very prompt and great communication and ended up with exactly what I wanted with a further discount because the box had been opened. It was also great having it packaged with a case and an extra bonus with a bottle of hand sanitiser.”

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“Good service, good communication and quick delivery (even in the middle of covid19) Thank you”

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“I have not received phone yet, but the service has been very efficient and keeping me updated.”

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“Excellent service”

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“After sales service not very good”

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“Great service and I couldn’t have hoped for a better phone. Very pleased”

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“Amazing service super impressed well done”

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“Good delivery times and good products Also good service”

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“The service was really, excellent. I give a good review as there was a wait in the shop to be served as it was busy. Social distancing was observed”

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“Purchased refurbished Pixel 3 grade 'A'. Product was at a reasonable price and the transaction was smooth. Delivery arrived much later than was advised, however that can mostly be attributed to Aus Post during Covid-19 times. Comparing to an 'AB' grade device purchased by Kogan, device appeard to have slightly more cosmetic wear but within expectations. The most disappointing issue found was that the device had not been sufficiently cleaned. There was plenty of gunk (not sure exactly what it was but seemed similar to ear wax) in the speaker grill as well in the microphones and Sim card slots. One other issue is that the was a checkbox for a supposed case at the checkout, which was not found in the delivery. Performance of the device otherwise has been very good although it was a little disconcerting to see the phone not in a factory reset state upon initial start up. Overall, even though I am happy with the device after fixing the issues myself, I cannot recommend Phonebot based on the experience I have had. I would be concerned that the lack of care and attention to detail would be inconsistent across their range and deliver more issues.”

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“easy to deal...”

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“Thank you for your professional service and the good price offered for my refurbished iPhone Xs. It was good to know that I had 7 days to return it if it didn't suit. Would recommend.”

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“Great service”

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“They sold me a LOCKED iPhone X. After speaking with a guy, he said THEY MUST NOT HAVE CHECKED THAT ONE PROPERLY, because of there being so many orders atm. He advised to send it back and they would refund the cost of the phone and the postage. I sent it back, with tracking, and noticed a couple days later it had been received by them. Waited for the money for a while but nothing. Called up and spoke to the same guy again. He said there was some confusion and he would talk to his team, and call me back in 15minutes. I got no call back...not even the next day?!?! The money ended up being refunded a few days later...still no call from the guy. AND NO POSTAGE REFUNDED. (which I have followed up on and have had NO REPLY) Terrible experience....and wasted so much time.”

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Thank you for reaching us out. We apologize for the delayed response in resolving your case. And appreciate your cooperation in all aspects while informing us about your concerns after getting a faulty phone. There are 2.5% possibilities of human errors out of the 100% and we always consider our selves in the learning curve of improvising things but by any chance did we give you any run around or misguided you?? so wouldn't it be a little unfair to rate us that bad?? As per the records your emails are being responded timely and the last email awaits for the shipping receipt so that backwards shipping can be reimbursed to you. And my customer service staff will also be in touch with you shortly. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone only has a few small scratches and working well. I will definitely purchase from them again :)”

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“Very good customer service.”

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Phonebot is rated 4.6 based on 3,580 reviews