Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,580 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service , received as expected.”

Helpful Report

We are glad to see you taking out time for writing the review. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“fast delivery and great condition also came with a free case and a screen protector”

Helpful Report

Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great customer service and experience. The workers are truely patient and understanding. Thank you”

Helpful Report

“My problem has been solved very quickly thank you”

Helpful Report

“Phone is very good, like a new one, couldn't find a mark on it, and works like a new one. It was supplied with a free case, nice soft gel transparent one, and a screen protector. Also a charger, not an Apple one, but works well and can deliver 2 amps, which means it can charge my iPad as well, which is not always the case with Apple chargers provided with phones.”

Helpful Report

With Phonebot you do not buy a phone only, you buy the peace of mind and will find Phonebot always standing behind in case of any need. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“It's hard to complain, I got a great, brand new, Samsung Galaxy S20 Ultra, for $200 cheaper than I could buy it in any store, it was delivered quickly, and the phone is great. The only complaint I have is that the package seal was broken when it arrived. So I'm not sure whether the store had a reason for that, but as such the box had obviously been pre-opened which made me nervous. However after inspecting it all, it appears fine.”

Helpful Report

Thank you for taking out your valuable time and raise your concern. The reason why the box was reopened is that we get the phones in bulk and have to check the accessories inside the package before shipping it to the customers. However, let us know if you find any issues. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service and phone”

Helpful Report

“Staff were very helpful and knowledgable.”

Helpful Report

Hope you are happy with your purchase! Thank you for being a valued Phonebot customer!

“I got my phone today.. upwards volume button is not working..”

Helpful Report

Thanks a lot for reaching us out and letting us know about the sad experience. At Phonebot, you do not buy a product only , you also get a peace of mind by the warranty and customer satisfaction provided by us. Thank you for not loosing your faith in us.

“Happy with the purchase, customer service was a down side, made a few phone calls prior, no answer, phone just rang off till death. I needed to enquire about other devices.”

Helpful Report

Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. We are so sorry for missing your call(s), we are updating our calling systems. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great friendly, professional service. HighlyRecommend”

Helpful Report

“Great service”

Helpful Report

(Reservoir) -

“The website was really easy to go through, had good reviews, and was very happy with the phone I receieved.”

Helpful Report

Thank very much for for taking out time to write a review. We are very honor to have customer like you.. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Easy to deal with - there was a problem with my order but the communication was clear & a refund is on its way”

Helpful Report

Your support means the world to us! Thank for your supportive feedback. Hope to work with you again in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Had the right phones in the condition stated and the service was good”

Helpful Report

“Excellent i loved the service the speedy delivery and i especially love my phones thank you phonebot your awesome”

Helpful Report

Thank you for choosing Phonebot for your recent order. Your feedback is very important to us, and your opinion helps deliver a world-class service that gives us a competitive edge above all else. Thank you again for your time and energy! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Awesome service !!”

Helpful Report

“Excellent description that matched the phone. very happy thanks”

Helpful Report

Thank you for shopping with us. We appreciate your business. Our company’s goal is to provide high-quality products and attentive customer service to valued customers like you. We hope to meet and exceed your expectations! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot