Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,579 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst there were originally a few glitches regarding the phone, they have gone above and beyond to make things right. They are a great Australia based company with helpful staff and technicians. Their prices are great, their services are excellent, their products are great, and they work hard to give a good customer experience!”

Helpful Report

Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

Helpful Report

“BEWARE.....CHECK YOUR DEVISE UNDER A ULTRALIGHT BEFORE ACCEPTING YOU HAVE RECEIVED THE DEVISE YOU PAID FOR!!!!!!! PHONEBOT deceive their customers. The amount of money you pay for a device from PHONEBOT is based on their grading system. BUT BEWARE!!!!! you are not getting what you believe you are paying for. I purchased a "LIKE NEW" IPhone Pro MAX 11 and a "AS NEW" Samsung FOLD Z3. Both of these devises are advertised, promoted and graded as "SCRATCHLESS". However when both of these devises were placed under an ultra light, it revealed both of these devises had scratches all over their screens. When I took this discovery to PHONEBOT they use every excuse and reason to "NOT"acknowledge they are DECEIVING THEIR SO CALLED VALUED CUSTOMERS.”

Helpful Report

Dear Miss Linda, Thank you for taking out your valuable time and raise this concern up. After having a conversation with you, I was expecting something similar. Now I will once again like to mention this here that you bought a phone from us in last year February and then you complain that the device is scratchy and after getting it inspected for resale the, the buyer says it has scratches. Yes, its surely possible !! Using a phone for an year may leave it's signs of being used and also it was not a box pack BRAND NEW device, therefore, marks on such phone are considered to be normal. Coming to your second phone, the Z Fold 3 you have got, you say it has been tested under a UV light. How does it make sense to you that a UV light will show a scratch and a naked eye can't see one? Z Fold has a folding screen and has got no protective film installed then if there is a scratch then it has to be visible otherwise its just a story. We would have offered you a rebate or compensation to match the price by considering it to be a downgraded one sent out to you, if for an instance we agree on what you say that the phone was not as per the description but you have waited for 1 year for one device and one month for the other one and then reached us out which makes both of these claims voided. I know its frustrating and disappointing but this is the policy on how the phones and other devices are sold all over the world and policy is always made after foreseeing all such scenarios. In case of any sort further queries, feel free to reach us at support@phonebot.com.au Best regards, Team PB

“After doing a lot of research reading reviews and a couple of phone calls to David. I brought 4 iPhones from Phonebot 2 2020 SE and 2 IPhone 12 pro’s all in ‘like new condition’ they have been absolutely fantastic and have had no issues. Nan seen my phone and she wants one too!! 5 stars”

Helpful Report

Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“I was sold a phone that claimed to be spotless condition like new…it’s two years old with 83% battery health. How is this like new?”

Helpful Report

“Purchased a revurb iphone8 about 8months ago, phone shut down a week ago, took it back to phonebot who checked it out and found it could not be repaired so replaced it without any problems. From day one they have been great to deal with and I would recommend them 100%. Thanks guys.”

Helpful Report

Thank you for choosing Phonebot! Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“As a first time customer of Phonebot, I was very pleased to have both discovered them and purchased my near new iphone XS for under a third of its original price when new. 4 months on and the phone is like a new one. Communication and Delivery were top notch service and I will use them again if ever the need arises but this phone will do for a while yet.”

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“Loved it, arrived on time and with a case. In original packaging excellent buy! 100% RECOMMENDED”

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“My Google Pixel 4a 5g is exactly as described... Would think it was brand new. Dispatched within 48h (ordered over a weekend) and had it not been for the postal service taking it to the wrong depot, I would have had the phone within 3 days. Lucky it wasn't urgent, but not the fault of Phonebot. Love that this is a more sustainable and cost effective alternative to buying new. Wouldn't hesitate to use Phonebot again.”

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“Absolutely fantastic service there this morning. Very helpful and informative. Will definitely use these guys again. Value for money was fantastic also. Our phone looks brand new!”

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“The refurbished Samsung Galaxy A5 I purchased from Phonebot works every bit as well as the more recent model it replaced. It arrived in perfect condition and I'm extremely happy with it. Highly recommend this company.”

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“Quick hold times, great customer service, very helpful. Jenny was great”

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“great value for money”

Helpful Report

Thank you for choosing Phonebot! We’d just like to thank you for taking the time to write this review. We desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“I ordered a iphone SE 2020 for my daughters first phone. She has been very happy with it works great. Description was accurate and quick delivery.”

Helpful Report

“Bought 3 Iphone XS with Lifeproof cases. After approx. 3 weeks all 3 Lifeproof cases started to deteriorate. Upon the initial receipt of the cases the packaging looked old and tattered including a label saying returned item. In contacting PhoneBot about the issue they provided a too bad too sad reply indicating not their issue, contact Lifeproof. After posting an initial response on product review with bad commentary, A PhoneBot representative repeatedly called until I answered (4 times within 10 minutes) and really pushed the point that I remove my comments and they would resolve the issue, plus make it worthwhile if I gave them a 5 star review. After discussion and debate on this fact I did agree on taking the comments down because they were going to look into the issue, however declined any reward for the 5 star review. Upon providing phonebot with photos of age rubber deterioration they have come back and said "normal wear and tear" of usage. In hindsight, I feel that the pressure to remove the bad commentary was due to an Australia day sale that they didn't want bad reviews beforehand. Please see photos attached. No indication that accessories on website that they are old returned items. Give them a miss, a company is only as good as their customer service, in this case ATROCIOUS”

Helpful Report

“I bought an “out of box” I phone 13 pro max and the battery health was 88%!I called and asked after some calls a replacement..they said that they had to look at the warehouse if there was another one for replacement and they would call back.. NEVER CALLED BACK AND NEVER ANSWERED ME. Now I left abroad and have paid for an at least 2 year old mobile at the price of an almost new one! NEVER buying again from here. Very disappointed!”

Helpful Report

Thank you for choosing Phonebot! I will like to apologize for the hassle that you have been through. We will certainly like to look into this, therefore, please provide your order ID. For any queries feel free to reach us at support@phonebot.com.au Best Regards, Team PB

“Fast delivery service, what you read is what you get. Excellent customer service”

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“Walked into the store at 11:10am on a Sunday looking for an upgrade on an iPhone SE 2017 model. I left 8 minutes later with an A grade iPhone SE 2020 model at a fantastic price and with a screen protector and case thrown in for free. Very happy and satisfied customer who would recommend PhoneBot in a heart beat. Great service all round.”

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“I had trouble to monitor my husband's device and for five days I've been doing things wrong so I used the services of ACUTEBOLT and got the job delivered within 3-4 hrs. Very good support, quick and very useful. Thank you. WWW.ACUTEBOLT.COM”

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“Bought a refurbished Samsung Note 20 Ultra and I’m happy with it. Thank you David for the assist!”

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Phonebot is rated 4.6 based on 3,579 reviews