Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,626 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was very easy to navigate and so far they had the best deals for my particular phone model anywhere. The free case was indeed high quality and I’m very happy with it, the free glass screen protector was very nice as well. Had some air bubbles near the home button on my phone though so I would maybe recommend making sure that is sorted before shipping out in the future. The phone is in excellent condition as advertised, and I received it within 2 days of ordering it to my surprise, so I was very satisfied with both my purchase and the service provided to me through PhoneBot.”

Helpful Report

“The staff were so friendly and always helpful with me enquirers. It did take a couple of days to process my order, but totally understandable amidst this pandemic. I would definitely recommend purchasing with Phonebot! Great products and affordable prices.”

Helpful Report

“Love my iPhone 8, delivered within 2 days which was fantastic during this COVID 19 shutdown Thank you Phonebot”

Helpful Report

“Good service and everything nothing really bad to say exceptexcept when I got the phone and charged it the battery dosnt even last I wasn't really happy with it but it's a good phone just need to get the battery fix as well”

Helpful Report

“The phone came in good condition:))”

Helpful Report

“Excellent service - ordered a google pixel 3 and received it in 2 days flat. On top of being the best price I could find. And it even came with a case. Love you guys.”

Helpful Report

“The watch I ordered has not been delivered .”

Helpful Report

“The phone is excellent. one small tip, could you please supply instruction or a link to instruction for the models you sell. i found it very hard to locate data on the s7 phone operation. i had to ring samsung because the internet unhelpful because the mode button they spoke of was not there. you had to right swipe to access the extra icons”

Helpful Report

“Great value for a great fhone”

Helpful Report

“Very quick and exactly as advertised”

Helpful Report

“AAA plus cannot recommend Phonebot enough. incredible service, fast shipping, phone was in immaculate condition. I received tracking within hours and the phone was here two days later definitely will use Phonebot again in the future.”

Helpful Report

“Delivery time was excellent and staff answered my questions quickly and the phone is in great condition for what i bought thank you!”

Helpful Report

“Excellent service”

Helpful Report

“Prompt shipping and great customer service. Unfortunately I decided to return the phone because of maybe my expectations were too high but would definitely like to shop again in the future :-)”

Helpful Report

“Phone in really good condition, only problem was I had to reset but no problem”

Helpful Report

“Very frustrating service ! I ordered a phone , waited 2 days , then was contacted by email , requesting that I take a phone screen shot of my bank portal due to fraudulent activities , they needed to verify I was authentic?? Forget it I said!! Jumped in my car and drove to a shop and picked out a phone ,done took 20 mins !never use this phonebot it’s a joke on the consumer !!!!”

Helpful Report

“customer service is okay. need to keep customers informed if their order is not complete when dispatched and advise why and if missing item is coming or what is happening.product seems okay so far but with 12 months warranty at least there is hope for help if product fails.prices are slightly more expensive but the free postage is good.overall not too bad to deal with so far”

Helpful Report

“Extremely angry and ripped off”

Helpful Report

Dear Kieran, Thank you for choosing Phonebot for your recent order. We are so sorry for the inconvenience and frustration you have been through, and will try our level best to turn your experience around. Based on the conversation on phone, we will be happy to inspect and fix the phone. We look forward to have this issue resolved for you asap, therefore please bring it over whenever you get time. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Got two iPhone from Phonebot. Received in just under 1 week which was reasonably fast considering Easter long weekend & Covid-19. Also got a surprise freebies ~ Cygnett case for each. Will shop again.”

Helpful Report

“A few days ago I purchased an iPhone XS and Samsung Galaxy S10 5G from Phonebot and I'm happy with both phones. I purchased the phones online and then the next day went to pick up the phones from one of the stores as I live nearby. It was closed was a very good reason as it was a public holiday and I had forgotten this due to the pandemic. I knocked anyway sort of hopefully, and one of the guys came to the door, let me in, and another staffer sorted me out with good grace. Totally professional and helpful even though they were doing a bunch of other jobs and they weren't even open to street traffic. Very good social distancing management as well.”

Helpful Report

Phonebot is rated 4.6 based on 3,626 reviews