Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,658 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products good but my BRAND NEW WATCH was packaged in a thin garbage bag like satchel. No padding, not taped, not secured, box arrived heavily damaged. Told phone bot it's a bit glitchy and haven't heard back from last email.”

Helpful Report

(Reservoir, 3073) -

Dear Mel, Thank you for taking the time to share your feedback. We sincerely apologize if you felt there was a lack of communication from our side. However, upon reviewing our previous conversations, we notice that we’ve been actively assisting you and awaiting your response regarding the issue. In your last email, you mentioned that you would monitor the watch and let us know if any further problems arise. We appreciate your proactive approach and remain committed to resolving any issues you may face with your device. Please rest assured that we prioritize customer satisfaction and are here to assist you at every step. If there’s anything further you’d like us to address, please feel free to reply to our email or reach out to us at support@phonebot.com.au. We’ll make sure to resolve your concerns promptly. Warm regards, Shaz CM Manager – Phonebot

“Hello We bought our Iphone 13 from you last week, the camera is blurry and we are unable to take a clear photo. Could someone please contact us about this, Kind Regards, Danielle”

Helpful Report

(Reservoir, 3073) -

Hi Danielle, Thank you for sharing your experience. We’re happy to hear that we have your trust, and rest assured, as soon as your metro issue is resolved, we’re confident the reviews will reflect the positive outcome, as promised. If you need any further assistance or have additional questions, don’t hesitate to contact us. We are committed to ensuring everything is sorted to your satisfaction. Kind regards, Shazz CX Manager - Phonebot

“Not yet received my phone”

Helpful Report

(Reservoir, 3073) -

Hi Samuel, Thank you for your feedback. We’re sorry to hear about your experience and regret that the return and replacement process didn’t meet your expectations. We take your comments seriously and will review our policy to see if improvements can be made. Our goal is to ensure customer satisfaction, and we will continue to work on providing a better experience. If you have any further concerns or need assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Shazz CX Manager - Phonebot

“I have ordered a number of products from Phonebot in the past and been really happy, however this time I was very disappointed. The Mac Book we ordered came with the wrong plug to suit Australia and the laptop itself was protected with a password which we were not able to bypass. I had to contact Phonebot on a number of occasions to try and get the correct password and in the end we had to end up resetting the Mac Book.”

Helpful Report

(Reservoir, 3073) -

Dear Amanda, Thank you for your feedback and for being a valued customer of Phonebot. We sincerely apologize for the issues you faced with your recent purchase. We’re glad we were able to resolve the charging adapter issue for you, and we appreciate your patience as we worked to provide the correct password. We understand resetting the MacBook was the best solution in this case, and we’re happy you were able to get everything sorted. If you encounter any other problems or need further assistance, please don’t hesitate to reach out. We’re here to help. If you need any further assistance, please contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Mixed review, watch arrived after a week and shipping was too slow. However product is as described and happy with it. I bought 'Like New' product from them, assumed that the watch band would be original, however ended up getting a generic watch band with it. Overall, I am mixed in reviewing the product.”

Helpful Report

Hi Evan! Thanks for your review! Sorry to hear the shipping took longer than expected. We're glad the product arrived as described and that you're happy with it. If you need any further assistance, feel free to contact us at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Purchased an iPhone 15 pro max. I was unsure if I was going to get it as I got a text message but no email for 3 working days. Phone is good but won’t charge more than 80% unless it’s unplugged and plugged in again, not good for the battery life, even with the power safety mode switched off.”

Helpful Report

Dear Rebecca, Thanks for sharing your experience with the iPhone 15 Pro Max! 😊 It sounds like you’ve encountered Apple’s clever battery optimization feature, designed to extend your battery life by learning your charging habits and limiting the charge to 80% until it’s needed. Not to worry—it’s a feature, not a bug! To give your phone that extra push to 100%, just head to Settings > Battery > Battery Health & Charging, and switch off "Optimized Battery Charging." Hope this helps! This should resolve the issue you're experiencing, allowing your phone to charge fully without requiring you to unplug and replug it. If this resolves the issue, we’d greatly appreciate it if you could update your review to reflect your improved experience. A fair rating would mean a lot to us! ⭐ Best regards, Shazz Manager - Phonebot

“Hi, The phone I received has a problem and has randomly switched off in the middle of, for example phone discussions, and hands nowhere near the on off switch. Could yo please arrange a replacement of the same type (near new iphone 13 PRO with 512 GB), colour is not restrcted to the same colour. If you can send a replacement i will traansfer my data to the replacement phone and send the old phone back by return mail, Thanks Alan Worthington 0438791440 22 Lynton Street Middle park QLD 4074 Email amworth40@bigpond.com”

Helpful Report

“Slow purchase process and delivery.”

Helpful Report

“Good service, great product unmarked as promised. Unfortunately, Phonebot is again let down by Auspost.”

Helpful Report

“Phone was good, although set up for the incorrect region. Charging cable and plug did not work.”

Helpful Report

Thank you for your feedback. We apologize for any inconvenience. If you had contacted our customer support, we could have promptly shipped a replacement charger and cable. However, we've taken note, and a new set is on its way to you now. We appreciate your understanding and hope this enhances your overall experience. Best regards, Team Phonebot

“The phones are great and exactly as described. The problem is that it took a week for them to process the order and send the phones. I paid for express shipping with the expectation that I would receive them quickly which did not happen.”

Helpful Report

“Ordered an 'A' grade iphone SE 2020 for my daughter. It was shipped promptly and looked in good condition except it had a ill-fitting glass screen protector on it that would not stay stuck down, probably fits a different model phone better. Upon removing the glass screen protector to fit my own correctly sized screen protector, I realised why they fitted one, to hide some existing glass marks on the glass face of the iphone!! So a little disappointed with that. Of course my glass screen protector hid those existing scratches so I havent made a fuss over it. Its for a 12yr old so its bound to gain more marks over time. Just a shame it was not pointed out, and effectively tried to be hidden. The iphone itself is working great so far with good battery health. This is my 2nd iphone SE from Phonebot, and the other iphone has lasted great also without issue.”

Helpful Report

“Would have been good if I got the space grey as I ordered instead of the silver!!! 5 stars would have been awarded.”

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“I'm concerned as the battery doesn't hold charge. I expected the battery would be like new.”

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“My order arrived quickly and was well packaged. Unfortunately it was missing a charger so I contacted them and got no reply... this continued and took two emails and 4 phone calls until I finally received the missing charger. They were polite on the phone and promised to sort it out but it took a lot of perservering to get a simple task done.”

Helpful Report

“Transaction process with Phonebot was easy and stress free. Pity it took 20 days to get from VIC to QLD”

Helpful Report

“Phone arrived and was working fine. Although needs to be constantly factory rebooted as it freezes intermittently. A small price to pay for a cheap phone. Andrew Matheson”

Helpful Report

We appreciate your feedback and wanted to address some additional points regarding your recent review. We apologize for any inconvenience caused by the timing of the review invitation coinciding with the issue you experienced with the phone. We understand that it may have given the impression that the problem was ongoing when, in fact, we were able to successfully resolve it for you. We are pleased to get to know that our customer service team was notified about the restoration of the functionality of your device. We believe that actions speak louder than words, and we are committed to providing the best possible service to our valued customers. Given the successful resolution of the problem, we kindly request that you reconsider revising your review. We strive to continuously improve our products and services, and your revised feedback would be greatly appreciated.

“Good quality phones and quick delivery. Poor communication.”

Helpful Report

“2nd choice after following up of item”

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“Good but I thought it was going to be like new however it has a fairly annoying dent in it near the watch face.”

Helpful Report

Phonebot is rated 4.6 based on 3,658 reviews