Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.10

3.1 Rating 657 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024

Lewis Ortega

Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cancelled my order with no explanation”

Helpful Report

Posted 10 years ago

“Poor service. Completed an upgrade in April and still in the month of July I was still waiting for the package I had upgraded to. Making contact with various operators on the matter, all 6 were unable to help. Making promises that just did not occur.”

Helpful Report

Posted 10 years ago

“Didn't receive the free credit with new phone and had to wait almost 1 month for refund after several chase up phone calls.”

Helpful Report

Posted 10 years ago

Hello Roseleen, Thank you for your online review regarding your new Samsung Galaxy S3 Mini. I'm sorry that you had not received the top up on your SIM card. I am glad to hear that this has now been refunded. Kind regards, Amy

Posted 10 years ago

“Phone did not turn up when I was told it would, staying In for the day is rather annoying to find out it's not coming.. Turned up nearly a week after ordered..”

Helpful Report

Posted 10 years ago

Hello Rachel, I am so sorry for any confusion with your order. I have just listened to your call with Aaron, on 17 April, and clarified that you were not eligible to upgrade until 24 April, so we would not be able to send the phone out until then. Please accept our apologies if this was not made clear. Thank you for posting your review. Kind regards, Amy

Posted 10 years ago

“Handover from phone to new phone contract despite staying with sane provider complete cock up.”

Helpful Report

Posted 10 years ago

Hello Keith, I am sorry if there were any initial connection issues with your Orange upgrade. I hope that this has now been resolved and that you are enjoying your new Nokia Lumia 625. Thank you for bringing this to our attention and for posting your online review. Kind regards, Amy

Posted 10 years ago

“I bought online and when the phone arrived it got damaged during the commissioning process. I took it to a Phones4U shop for help and after sales service but they did not help. My brand new phone still cannot be used with headphones which limits its functionality considerably. I would not use Phones4U again.”

Helpful Report

Posted 10 years ago

“have had to contact provider as the package sold to me was not even close to my requirements. I was told my data allowance would allow me several hours per day on internet. It currently does about 6 hours! absolutely rubbish coverage too. not at all happy.”

Helpful Report

Posted 10 years ago

“I was not happy with the content of letter I was given to sign as the reason for which my phone was not repaired! It stated a completely different reason and no attempt was even taken by the shop to resolve the issue amicably! I do not think the matter was dealt with appropriately and would have complained, but then I thought to leave it. I really would like my phone fixed for me and make me happy to enter any of your shops for any transaction again. Thanks.”

Helpful Report

Posted 10 years ago

Hello Carl, Thank you for your online review. I'm sorry that you felt that you had a poor repair experience. I've taken some time to locate your information, however, there is no repair on record with ourselves under your details. Should you have concerns about a repair with us then we have a Live Chat team available at support.phones4u.co.uk (just click the Live Chat box on the left hand side when this is in green). One of our agents shall be more than happy to discuss any repair that you have had through us. Kind regards, Amy

Posted 10 years ago

“First class service and staff”

Helpful Report

(P4U Web) - Posted 10 years ago

“Decided to shop online because the staff in the Eastleigh branch were basically useless and bad representatives for the company. Walked in to the empty store and they're both sat at their desks playing on their phones, they both looked up at us and back down again, not acknowledging our entry with a greeting. It then took a further two minutes or so before one of them spoke to us. He was fairly helpful when he decided he couldn't do the deal we wanted, and put us on the phone to the sales team who could price match the website. We left it at that to get quotes from the network direct. Network couldn't come close to the deal so shopped on the website. Only issue with the website was that we tried so many different credit/debit cards over and over before the electronic ID was accepted, may have been a fault somewhere. I've worked in customer service and sales for years now, starting out in phone sales and dipped in to it again for a short period last year in between jobs. Phones4U have always had good enough deals but customer service/product/network knowledge has always been astonishingly awful. Always have to bite my tongue when one of their staff in branch talk to me. Customer service over phone is great. Will most likely never buy anything in branch unless the branch had an exclusive on something I wanted.”

Helpful Report

(P4U Web) - Posted 10 years ago

“Excellent service!”

Helpful Report

(P4U Web) - Posted 10 years ago

“Excellent customer service, very helpful and knowledgeable staff. Knew the products that I was interested in and had me sorted out in no time at all. Thank You for a great experience and great phone!”

Helpful Report

Posted 10 years ago

“Very good service from phones4u, easy transaction, quick delivery got my ps4 free gift with phone very good deal indeed everything very good”

Helpful Report

(P4U Web) - Posted 10 years ago

“Very easy to order Quick efficient delivery Great offer on my new Samsung galaxy s5”

Helpful Report

Posted 10 years ago

“Very quick delivery. Ordered at lunch time and received it the next morning.”

Helpful Report

(P4U Web) - Posted 10 years ago

“fast friendly and very helpful”

Helpful Report

Posted 10 years ago

“delivery was quick but on receiving the phone the sim card had no telephone number and there was no £10 top up in the box that i had to purchase with the telephone. i have therefore had to buy a new sim card and a £10 top up from the local shop”

Helpful Report

Posted 10 years ago

“Very efficient service. From ordering online, to delivery at home and the ease of shopping with you, I was very impressed. Will certainly use you again and rate you highly to friends and relatives. Once again many thanks Yours Stuart”

Helpful Report

(P4U Web) - Posted 10 years ago

“Service is crap”

Helpful Report

Posted 10 years ago

“pleased with placing an order with you for my daughters phone.”

Helpful Report

Posted 10 years ago

Phones 4u is rated 3.1 based on 657 reviews