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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
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Christopher
Verified Buyer
“Sales staff listened and sold me exactly what I required...thank you”
Helpful Report
Posted 10 years ago
Gerard
Verified Buyer
“Incompent shower of halfwits who completely ballsed up mine & my fiancés upgrades, wouldn't recommend p4u to my worst enemy!”
Helpful Report
Posted 10 years ago
Tihi Marius
Unverified Reviewer
“I'm triyng to get a phone contract and I can't ....”
Helpful Report
Posted 10 years ago
Emma
Verified Buyer
“I didn't buy anything from Phones4U, so I don't know why they have asked me to write this review. I tried to buy something from them, but for whatever reason, the transaction did not go through. I went to Carphone Warehouse instead.”
Helpful Report
Posted 10 years ago
Hi Emma, Thanks for posting your review. I'm sorry to hear that the order you placed with us did not go through. All orders that are placed are subject to the relevant security and credit checks. For security, we don't always get the exact reason back as to why it has been cancelled. I am really sorry for any inconvenience that has been caused. Thanks, Sam.
Posted 10 years ago
Stephen
Verified Buyer
“You've got a cheek, refused my contract request because of a misunderstanding 5 yrs ago and want £350 upfront for a phone, my feedback is get stuffed”
Helpful Report
Posted 10 years ago
Hi Stephen, I'm really sorry to hear that the application that you've placed with us has not been accepted. All orders that are placed are subject to the relevant security and credit checks. After looking into your order I can see that the order was cancelled when it went to the network for the credit check and we don't always get the outcome of these checks. You can replace the order if you like but I would advise trying a different networks as the checks can vary. Thanks, Sam.
Posted 10 years ago
Taiba
Verified Buyer
“Very quick delivery and my brother is happy with his phone! Great work!”
Helpful Report
Posted 10 years ago
Thomas
Verified Buyer
“Been dealing with the company for some years now. Good efficent service with no hastles whatsover.”
Helpful Report
Posted 10 years ago
Alex
Verified Buyer
“Lack of customer care”
Helpful Report
Posted 10 years ago
Royston
Verified Buyer
“i placed an order and never heard from you again either way to be told if order was successfull or not and i thought that was very poor to be honest and cant understand it , thanks”
Helpful Report
Posted 10 years ago
Tammy
Verified Buyer
“It haven't come”
Helpful Report
Posted 10 years ago
Georgee
Verified Buyer
“ried to bas contract phone and was knocked back frokm it I thought I would mmaybe get one as im a student and I use a lot of data and stuff ut I got regected I think its unfair”
Helpful Report
Posted 10 years ago
Hi Georgee, Thanks for getting in touch with us. All orders that are placed with us are subject to the relevant security and credit checks. If it is that you're unsuccessful then you can replace the order but I would advise trying an alternative network as they can vary. Thanks, Sam.
Posted 10 years ago
Tracey J
Verified Buyer
“very bad service”
Helpful Report
Posted 10 years ago
Gareth
Verified Buyer
“Absolutely terrible. Waited 7 weeks for a phone replacement that should have been done next day. Everybody in customer service told me a different service. Replacement phone was sent to a random address in Coventry (I'm in Sheffield) and they refused to send me a proper replacement until the person they had randomly sent it to chose to return it. In the end they gave me a replacement in store which they swore on day 1 they could not do... At upgrade time my wife and I both upgraded at the same time on the same telephone call. They sent us both a phone, and then despite having taken our money told my wife she had failed a credit check and could not have the phone. We checked with Experian and no credit check had been done. We got a whole bunch of lies, slander, and libel from a whole bunch of operators and in the end my wife's upgrade put her £100 out of pocket on the deal she should have had, was promised, and was sold. Customer services have two issues outstanding for at least 3 months now and are not returning my calls - yet they have asked me to write an honest review. So here it is! Hope this helps. I'm not afraid to publish this as it's fully true and I stand by all the statements made. I can't think of a single reason to bother to use Phones4u in the future. Avoid.”
Helpful Report
Posted 10 years ago
Kate
Verified Buyer
“I was happy with my purchase. Site was easy to use and was competitively priced. Once I placed the order, it was delivered quickly and I had an excellent delivery service and was given an hour slot, so really convenient and no waiting around all day. I also asked them to port my number and this was done within 24 hours with no problems.”
Helpful Report
Posted 10 years ago
Zak
Verified Buyer
“Didn't explain contract to my satisfaction unfortunately I am now stuck with a phone I do not want.I felt like the sales team who called me was very rude.”
Helpful Report
Posted 10 years ago
Swarn
Verified Buyer
“I m very surprised I'm not recieve charger plug and head phone with the phone?”
Helpful Report
Posted 10 years ago
Hi Swarn, Thanks for getting in touch and leaving some feedback. I'm afraid the Motorola handsets do not come with earphones or a plug to charge the handset. It should however come with a data cable to charge off a compatible device / plug. I'm sorry for any inconvenience caused. Thanks again, Hugh
Posted 10 years ago
Joanne
Verified Buyer
“Fine until my order got rejected then it was OK bye not like when they are pestering you”
Helpful Report
Posted 10 years ago
Hello Joanne, I'm really sorry to hear that your order was unsuccessful, all orders that are placed are subject to the relevant security and credit checks. I am so sorry for any inconvenience that this has caused. Kind Regards, Sam.
Posted 10 years ago
Lynne
Verified Buyer
“Turned me down for a contract even though I've had phone contracts all my life through other companies! Then has the nerve to harass me with several phone calls every day! Will be sure to let everyone know to avoid this company!!”
Helpful Report
Posted 10 years ago
Hi Kelly, Thanks for getting in touch and leaving a review. I'm sorry to hear you were not able to take a contract with us. I can confirm it was the network credit check that has been unsuccessful. For more information as to why I would recommend you to speak to Vodafone. In regards to the calls afterwards, this may have been our sales team asking if you would like to try another network provider with Phones 4u. I am sorry if this caused some inconvenience to yourself, rest assured this is not the aim. I hope we can have your custom in the future though Kelly. Thanks again, Hugh
Posted 10 years ago
Rebecca
Verified Buyer
“Nothing to complain about; great packaging, turned up on time and good that they give you an hour window warning so you can make sure you're in! :)”
Helpful Report
Posted 10 years ago
RhonDa
Verified Buyer
“The staff are very helpful and.”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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