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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
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Gareth
Verified Buyer
“did not get all my order from you only got the phone from you did not get my xbox one if I have not got it buy the end of next week im sending the phone back to you.”
Helpful Report
Posted 10 years ago
Roopa
Verified Buyer
“I ordered a contract with the galaxy ace three phone and I was satisfied with the service in the sense that it came the next day as promised with a time frame so that I was not stuck indoors waiting. However about 2-3 weeks ago I asked wrote a question on the website about the phone and I still haven't received an answer. Inclusive to this I also did not receive earphones with my phone as is the norm when ordering a Samsung phone. I thought that this was a problem that I should raise with Samsung who said that it is the duty of phones4u to carry out and that they (Samsung) usually do send out earphones with their phones. I contacted phones4u and was told that it was not standard to send out earphones which I feel is totally incorrect and I was also told that I would be given a £10 accessory voucher which I was unsatisfied with. I do feel that the service itself was good when it came to taking my money but I felt very let down when I was told I would not be receiving a pair of earphones or a voucher with the correct value of the headphone's worth, since the quality of Samsung earphones are quite good they are worth more than the £10 offered to me. One final issue that I had was that when searching for accessories for my phone there was no easy way of finding what was available and items for other phones would pop up even when filtered.”
Helpful Report
Posted 10 years ago
David
Verified Buyer
“The product purchased was very good and delivery from DPD supurb, however the emails and phone calls pushing me to buy a product was not pleasing to my experience. Also, a difference in price between buying online and in store was disappointing, especially as I was purchasing a SIM Free handset! In the end I bought from you as you have exclusivity on this model, but not a pleasing experience.”
Helpful Report
Posted 10 years ago
Edith
Verified Buyer
“I never get a good reception my internet uses 4g in like a week making me buy more for being the best supposidly ! There having a laugh.”
Helpful Report
Posted 10 years ago
Alan
Verified Buyer
“When buying the phone you have to put on £10 of credit. This didn't go on and every time I phoned Phones 4 You I was told that it could take 48 hours. However after 3 days it still hadn't be put on so a refund was made. this refund only got to my bank account today, 2 weeks and 2 days after I was promised it. Also, when I tried to log on to Orange the message kept coming up saying that the number wasn't recognised. I made 2 contacts to Phones 4 You who were no help at all. I sorted it myself in the end”
Helpful Report
Posted 10 years ago
Betty
Verified Buyer
“Having had a phone that had to be repaired after a month and when returned is falling apart within 2 weeks and a laptop that has been returned as it appears to be second-hand. I would recommend Carphone warehouse. Not phones 4 u.”
Helpful Report
Posted 10 years ago
Rozan
Verified Buyer
“best service ever i had phone4 u the best”
Helpful Report
Posted 10 years ago
Soji
Verified Buyer
“I am happ y with phones 4u but I am so disappointed about EE network poor reception in my mouse wasted monry”
Helpful Report
Posted 10 years ago
Peter
Verified Buyer
“Purchased a play as you go phone and £10 top up. I rang several days after as I had not received my top up. I was told that the £10 would be credited back to my bank account however a week later had to ring them again as the credit had not been received. I was at first told that I would receive it within 35 days and after saying that this was unacceptable I was told within 6 working days. We await with bated breath.”
Helpful Report
Posted 10 years ago
Gordon
Verified Buyer
“First phone was faulty, no P4U fault but the process to replace is awful. Firstly we had to go through a tortuous software reset even though the issue was clearly hardware - dark shadows on the camera only! Then the replacement! As the customer I was supposed to wait for an envelope and then the internal review, 5-10 days. There is no way the store can help….internal account issues there. Then the replacement was the wrong colour - no care taken there. Again I was offered the same replacement process - this time a P4U fault. I could have been phone less for 2-3 weeks after them having my money!!!! In the end I returned the wrong colour replacement and bought again. Both times they forgot to add the free screen impact cover - website clearly not updated to match the offer. I spent hours on the phone to helpful people clearly stuck with dis-functional business processes. I am waiting to see if I actually get the money owed me without more hassle...”
Helpful Report
Posted 10 years ago
Natalie
Verified Buyer
“I was impressed at the quick delivery (bought Saturday online and delivered Sunday morning) and staff have been helpful and friendly when I have phoned up. However I have had to contact Phones 4 U and EE a total of 10+ times within 2 days as Phones 4 U gave me a number that was technically invalid. 5 days after receiving my phone it is still not sorted. EE and Phones 4 U just blame each other.”
Helpful Report
Posted 10 years ago
Hello Natalie, Thank you for posting your review. I'm sorry to learn about your connection issues. I have looked into your account and can see that this is noted as resolved on 31 July. I shall be emailing you today regarding this as I wish to ensure that this is now all sorted. Kind regards, Amy
Posted 10 years ago
Susan
Verified Buyer
“The phone was ok but delivery was very poor. Delivery date given was Saturday 26th, actual delivery was Tuesday 29th. The phone was at the nearest depot on Friday 25th and not put out for delivery until Tuesday 26th. I can see that perhaps DPD did not deliver on saturday, but would have exepocted delivery On Monday, not Tuesday”
Helpful Report
Posted 10 years ago
James
Verified Buyer
“Quick delivery of my new sim-free phone, great cost and good service - loved the LiveChat ability.”
Helpful Report
Posted 10 years ago
Ikenna
Verified Buyer
“Really, a review. can't be bother to look at the complaint first”
Helpful Report
Posted 10 years ago
Lee
Verified Buyer
“I started to receive E-mails from Phones 4 U to say that I has started a new contract from a shop in Scotland and that direct debits would start being taken from my account. I called them and was told that they had the incorrect email address. I have continued to receive emails from them and now they are asking me to write a review....... THEY DO NOT LISTEN EVEN WHEN YOU HAVE NUMEROUS PHONE CALLS TO TELL THEM THAT THEY HAVE THE INCORRECT DETAILS FOR A NEW CUSTOMER......”
Helpful Report
Posted 10 years ago
Elaine
Verified Buyer
“Had a problem with my new phone, managed to get through to someone in customer services without having to spend ages in a queue and the problem was resolved swiftly. Very good service.”
Helpful Report
Posted 10 years ago
Abigail
Verified Buyer
“Well I got sold 4G which doesn't exist in my area and 3 months on having problems with my new provider yet my old one was fine but told this was a good deal never again and would never ever recommend phones 4u or vodafone a disgrace which has lead me to legal action”
Helpful Report
Posted 10 years ago
Darren
Verified Buyer
“I had issues with regards to incorrect addresses, email addresses, signing up for Direct Debit but had to pay bills manually and not being informed my SIM card would be switched off before my new one arrived. I followed the complaints process and recevied an apology - although, these mistakes should not have happended in the first place. Phones 4 U will not be considered the next time I upgrade.”
Helpful Report
Posted 10 years ago
Daniel
Verified Buyer
“Good comments except for when I had a fault with my phone it wasn't sorted”
Helpful Report
Posted 10 years ago
Hi Daniel, Thank you for your review. I am sorry to hear that you have been experiencing a fault with your phone. I have checked your account and can see you had a problem with people hearing you on calls. You last spoke to our Technical Support Team on 17 July regarding this who asked you to monitor the issue. You do have a 24 month warranty which entitles you to a free of charge repair for any manufacturing faults. I would recommend booking this for an assessment at any local Phones 4u branch. Alternatively, you may speak to our repair centre (Anovo) on 08448 712269. Kind regards, Amy
Posted 10 years ago
Andrew
Verified Buyer
“First time I renewed contract over the phone with phones 4u this lead to my details being passed to scammers who work internal or independently who repeatedly tried to gain access to my bank account however I approached phone 4 u queen gate Peterborough they were very help full and a credit to your organisation .lesson learnt I will now only deal face to face .”
Helpful Report
Posted 10 years ago
Hello Andrew, Thank you for posting your review. I can see that it was us who tried to contact you in May in order to confirm your details for you cashback. As you were unsure if this was legitimate, you visited our Peterborough branch, who kindly called and confirmed it was ourselves. Please accept our apologies for any concern this caused. Kind regards, Amy
Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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