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Phones 4u Reviews

3.1 Rating 654 Reviews
43 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 654 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anthony
Verified Buyer
“Buying the phone was not an unpleasant experience but when I went into the shop to discuss it not working properly the person in the shop was dismissive and a little rude also they appeared to have lost all of my information from purchasing the phone as they had no record of me buying a phone there so just said there was nothing they could do leaving me a bit lost and let down”
Helpful Report
Posted 10 years ago
Karen
Verified Buyer
“My first order didn't go through correctly and I received no call to advise so my upgrade didn't arrive in time and I had to reorder a few days later. I cannot daily the customer service i received when I called and placed my order for the second time the operative I spoke to was so helpful and couldn't do enough to makes up for poor service I had received prior to the second order.”
Helpful Report
Posted 10 years ago
Steven
Verified Buyer
“Would recommend to anyone wanting a phone. Staff are extremely helpful.”
Helpful Report
Posted 10 years ago
Nathan
Verified Buyer
“I had a phone that didn't work properly I sent it back and they sent a new one and it is the same as the other one it turned up really cold and when I picked it up I could see my finger print on the silver bit on the back so I will be going back to Vodafone to upgrade my phone when this contract ends”
Helpful Report
Posted 10 years ago
Andrew
Verified Buyer
“I have a contract with vodophone and since 02/08/2014 we have been without a signal at home.i have phoned them up and was told that we will be kept updated with ongoing problem.To date we have heard nothing Disgraceful”
Helpful Report
Posted 10 years ago
Hello Andrew, I'm sorry to hear that you're experiencing problems with your signal at home and completely understand how frustrating this must be. I've checked your account and as your account is outside of the first 14 days it it Vodafone you will need to speak to. You will need to escalate this with them and they can complete some in depth signal checks for you. Kind Regards, Sam.
Posted 10 years ago
Michele
Verified Buyer
“Dear Sir/Madame, I don' t know where to start, the worst service ever in my life, after buying 4 contracts this year, I have to keep a phone that doesn't work and nobody from your company want's to know about it. If you really care please give me a call because I cannot stand this phone anymore. My name is: Mr Michael De Luca My mobile number is: 07900328272 Thank you very much.”
Helpful Report
Posted 10 years ago
Hi Michele, Thanks for getting in touch! I'm so sorry to hear that your phone has developed a fault and completely understand how frustrating this must be. We do have a great Tech Support Team that will be able to help if you're experiencing problems with your phone. What they will do is run some tests and diagnostics on your phone to try and resolve the issue. The contact number is 08448 712233, and they will be happy to help. You are also covered by your manufacturer warranty, which means you can get your phone sent off for a free of charge repair at our repair centre. I have located your account, so what I will do is send you an email so we can discuss this in a bit more detail. I look forward to speaking to you. Thanks, Sam.
Posted 10 years ago
Ryan
Verified Buyer
“I think I am being very over charged for my Samsung s4 as the week after I got it (a few months ago) all the upgrades came out for a lot less than what I am paying and the signal with Vodafone is sh*t considering it's ment to be 4g aswel so thanks for ripping me off !”
Helpful Report
Posted 10 years ago
Hi Ryan, Thanks for your post! I ma really sorry that you feel this way. I can confirm that all of our prices and contracts are subject to availability and change. I'm afraid that we won't know of new deals that are due to come out, and our Team will aim to offer you the best possible tariff at the time to suit your needs. Thanks, Sam.
Posted 10 years ago
Graeme
Verified Buyer
“When I dropped my phone and the screen broke i was a disheartened but a call to the phones 4 u care team put me at ease when they told me to take the phone to the retail outlet and it would be replaced. When I went to the phones 4 U shop every thing was dealt with by the assistant without any problems until I was told that the only samsung galaxy s4 that they had in store was a white one as this was the only colour that i didn't want i was told that they could order a different colour and i would be able to collect it from the store in 2 days. When I went to collect the phone 2 days later i was told it had not arrived , 2 days later it has still not arrived and have been told it wii be another 2 days before it gets to the store for me to collect. This is the second time this has happened to me the first time being when there was a manufacturer fault with the phone Come on phones 4 U”
Helpful Report
Posted 10 years ago
Hi Graeme, Thanks for getting in touch and posting your comments. I'm sorry to hear about the experience you've had and the inconvenience that has been caused by the delay of your replacement phone. As this is regarding Insurance you will need to speak to our dedicated Insurance Team and they will look into this for you further. This is due to FCA regulations that stipulate that a customer has one point of contact for nay insurance queries. The contact number for them is 08448 710535, and they will be happy to hep. Thanks, Sam.
Posted 10 years ago
Beverley
Verified Buyer
“worst phone i've ever had samsung galaxy s3mini freezes all the time tried contacting phones4u cost me £17 in call charges still can't set up a direct debit after 3 attempts so costs me an extra £5 per month feel really ripped off”
Helpful Report
Posted 10 years ago
Robin
Verified Buyer
“Very bad communications,we bought two IPhones with a Vodafone contract.One of the phones developed a faculty.We called you and an engineer spent time trying to clear the fault.This was not done and he gave us a replacement ref no. After 7days I called again and was told that I should have returned the phone to get a replacement,this was never explained.”
Helpful Report
Posted 10 years ago
Joy
Verified Buyer
“WOW fantastic customer service...............”
Helpful Report
Posted 10 years ago
David
Verified Buyer
“sons iphone stop working after 3 months phones4 u say it damp and ask for £186 to replace then drop to £110. when asked for phone returned so i can send to apple instead gave us a used phone for free and said his phone cannot be returned as apple have it (LIE) as ive checked with apple itself. Will never use again as think they will try and sell on his phone at a big profit.”
Helpful Report
Posted 10 years ago
Asma
Verified Buyer
“Everything done on phone despite going to store.......store can't do anything......silly policy/ way of working”
Helpful Report
Posted 10 years ago
Hi Asma, Thanks for your feedback! I can see that you did place your order over the phone with us. By all means you can still visit your local store if you do need assistance with anything. However, if for any reason an exchange needs to be done on your account then this would be done via the phone/post. This is so we can make sure that your account is kept up to date and noted, and also due to the system it has been processed cannot be completed in store. I'm sorry for any inconvenience that this does cause, but can assure you that if we did need to complete an exchange etc on your account it would be done as quickly as possible for you. Thank you for your feedback on this matter, I will pass this on to the relevant department so it can be considered in future. Thanks, Sam.
Posted 10 years ago
Stephen
Verified Buyer
“Have been very impressed so far with all aspects of my agreement”
Helpful Report
Posted 10 years ago
Matthew
Verified Buyer
“Renewed contract from Samsung s2 to a note 3 on orange. Took me 4 months of ringing orange to get the right contract I signed up for from phones 4 u/dial a phone. Attempted to get phones 4 u to sort out their mess bit told to go to orange instead. Going tesco mobile next time I think.”
Helpful Report
Posted 10 years ago
Hello Matthew, Thanks for your post! I'm sorry to hear that you had a problem with your contract when you received it. If it was a problem with the tariff and you weren't on the tariff that we agreed to at point of sale we ca help with this. We have a back office team that liaise with the networks closely and they would send across the relevant details needed to the network in order to get this fixed. Thank you for making us aware though as I will pass your comments on. Thanks, Sam.
Posted 10 years ago
Janine
Verified Buyer
“Thanks to phones4U and their misselling me a contract with EE I am now £200 in debt. I asked for an early upgrade on my contract as I was in need of a new phone. I was offered the Samsung galaxy note 3 with a lower monthly payment and a new number, brilliant! Or so I thought. It turns out that this was a new contract and my old contract hadnt ceased and month by month my bill was adding up as it wasn't being paid and the only reason I found out was from having debt collectors letters through my door! I have called orange and there is nothing they can do as they say the fault is with phones4u as they are the ones who have messed me around and this is a common complaint from customers. Thanks a lot phones4u! This is the second time I have been missold something! (The first time I was sold a phone after being told it had certain specs that it didn't have) janinedianne@hotmail.co.uk”
Helpful Report
Posted 10 years ago
Joy
Verified Buyer
“Very disappointed with phones for you. Deceitful and manipulative. Has now caused so many problems with my Contract and payment. Would never use phones 4 U again or suggest you too my friends/family”
Helpful Report
Posted 10 years ago
Jessica
Verified Buyer
“Got a phone with EE, paying £50 a month for it to not work outside the house! Total joke”
Helpful Report
Posted 10 years ago
Hello Jessica, Thanks for your post! I'm sorry to hear that you're experiencing problems with your phone and in particular when you're outside the house. I'm not sure if this is a fault with the phone or more of a signal problem, so there are a few things that you can try. If it is a problem with your signal then you will need to speak to EE and escalate this with them. They will be able to complete some in depth signal diagnostics to see if they can improve this - they may even have signal boxes that can help. If it is a fault with your phone then we have a great Tech Team that can help, and they will complete and run tests over the phone with you - their number is 08448 712233. If they are unable to resolve the issue and there is a fault then you are covered by your warranty for a free manufacturing repair at our repair centre. You can get your phone booked in for a repair at any one of our stores or you can call them directly on 08448 712269. Hope this helps. Kind Regards, Sam.
Posted 10 years ago
Ben
Verified Buyer
“Very poor service received from all aspects of purchase, Set me up a new contract when I asked for a upgrade that I was due, told me you couldn't listen to the call but then could all of a sudden when my wife chased it up on my behalf, still have not got a working phone which your staff in store couldn't have been less helpful about. the deputy store manager at Gillingham branch must have seen me in the shop at least 6 times barley acknowledge me and every time looked and me like he just wanted me to go away, and to top it off apparently it is partly my Fault that I didn't notice Web match were setting me up a new contract when not once did they tell me this over the phone which was confirmed after you listened to the call . so overall I'm am disgusted at your service and in future will strongly put people off using P4U unless they want to feel under valued and like no one seems to care about customer service.”
Helpful Report
Posted 10 years ago
Valerie
Verified Buyer
“Very happy with the service I received. Many thanks.”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 654 reviews
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