Phones 4u Reviews

Name: Phones 4u
Address: Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,, Staffordshire
Rating: 3.10

3.1 Rating 657 Reviews

44 %

of reviewers recommend Phones 4u

Company Reviews

Questions

Metrics

3.1

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024

Lewis Ortega

Phones 4u 5 star review on 19th January 2024

James Garvey

Phones 4u 5 star review on 30th June 2023

Allan C Thompson

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Phones 4u 5 star review on 21st April 2023

Graves C Roman

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Phones 4u 5 star review on 12th April 2023

Ian F Jefferson

Phones 4u 5 star review on 3rd March 2023

Brandt Moore

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phones4u always get me the best deal, they are very helpful in store and on the telephone. Ive been with them since my 1st contract (7yrs) and although looking at other stores to see if I can get a good deal no one can beat them. 5* Thank you”

Helpful Report

Posted 10 years ago

“When I said that I was happy to go ahead with my order I mentiined that it was fine as I would qualify for vodaphone nhs discount of 20%. He did not correct me on this matter and I later found out that I could have only gained this if I had placed my order directly through Vodafone. Misold or misled. Nice chap who served me but shame he didnt know this or otherwise chose not to correct me. I am not £8 per month out of pocket.”

Helpful Report

Posted 10 years ago

Hi Victoria, Thanks for taking the time time to get in touch and leave a review. I'm really sorry to hear you were advised incorrectly over your NHS discount. I would like to investigate this for you. If you would like to email your full details and reference number to socialsupport@phones4u.co.uk and allow 2 working days for a response I will request the sales call be listened to and get back in touch with you. Thanks again, Hugh

Posted 10 years ago

“Overall very friendly and helpful.”

Helpful Report

Posted 10 years ago

“great service”

Helpful Report

Posted 10 years ago

“Helpful, friendly, polite. Did everything I needed, and got me a good deal.”

Helpful Report

Posted 10 years ago

“First class service”

Helpful Report

Posted 10 years ago

“Item time was very accurate and very quick delivery. Product is great so far.”

Helpful Report

Posted 10 years ago

“Upgraded to a iPhone 5 s . £37 pm . Day 1 .. Phone doesn't work , 6 weeks later still not got a replacement , , but still taking £37 out my bank .. Customer service twice said they will sort it but nothing gets done .. Thanks phones 4 you ..”

Helpful Report

Posted 10 years ago

“Took 3 weeks to replace broken phone with broken phone and despite assurances that it wouldn't effect my rights it seems to have done. Second broken phone has not been collected and contracted has not been cancelled due to not being fit for purpose. I month, no phone, and contract not cancelled.”

Helpful Report

Posted 10 years ago

“Ordered the phone, got charged for the phone, received the phone. So far so good.”

Helpful Report

Posted 10 years ago

“As a new customer, I'm really impressed! Had no problems whatsoever. Very helpful customer service and really friendly shop staff that go out their way for you. Of all the places I could have gone to I'm glad I chose Phones 4 U! A very happy customer!”

Helpful Report

Posted 10 years ago

“Very poor customer service from initial contact. I have gone weeks without a phone over what was supposed to be a simple upgrade. I have been treated with a "computer says no" attitude and I will not be renewing my contract through phones 4 u”

Helpful Report

Posted 10 years ago

“It took nearly four weeks to get my new phone up and running! In the end a new SIM card was provided. All the staff were polite and helpful but seemed unable to solve the problem in a timely manner.”

Helpful Report

Posted 10 years ago

Hi Margaret, Thanks for getting in touch and leaving some feedback. Apologies over the delay in getting you connected and up and running. I can imagine it must have been quite frustrating, however, I can see the issue is now resolved and so I hope your contract is now running smoothly. Thanks again Margaret, Hugh

Posted 10 years ago

“online was ok my local shop was not they wanted to charge for the phone”

Helpful Report

Posted 10 years ago

Hi Karen, Thanks for getting in touch and leaving some feedback. Sometimes our deals online are better than in store and vice versa. I hope we can make any future purchases 5 stars. Thanks again Karen, Hugh

Posted 10 years ago

“It was easy to upgrade, not quite sure why they don't give the in-store staff the same ability to give further discounts like the sales guy I was put onto in-store via the phone! Would use and recommend to others, my thanks to the staff that assisted me.”

Helpful Report

Posted 10 years ago

“Very good customer service! Would highly recommend !!!”

Helpful Report

Posted 10 years ago

“Everyone is super efficient and friendly”

Helpful Report

Posted 10 years ago

“Very good service and advise. Phone come quickly as stated.”

Helpful Report

Posted 10 years ago

“When it goes well is fine, when mistakes made, it follows more and more mistakes, where right hand is unaware of the left one and no brain is present in the process. They say sorry nicely, lead you to believe they are doing something, however later you find out they have not done as promised and made the mess deeper and more unmanageable.”

Helpful Report

Posted 10 years ago

Hello Amir, Thanks for posting your review. I am really sorry to hear about the service and experience that you've received when taking out your contract with us. I have taken a look into your account and I can see that you have spoken with our Customer Service Team who have now resolved this for you. I am so sorry for the experience and inconvenience caused. Thanks, Sam.

Posted 10 years ago

“The biggest mistake I ever made. Never ever come back again in my life time.”

Helpful Report

Posted 10 years ago

Hi Krishnakumar, Thanks for posting your review. I'm really sorry to hear that you feel this way. I've taken a look into your account and I can see that your order has been cancelled and returned to us. I do hope that everything is now sorted for you. Kind Regards, Sam.

Posted 10 years ago

Phones 4u is rated 3.1 based on 657 reviews