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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
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Linda
Verified Buyer
“Quick and very helpful company. Have got 3 contract phones from them very good service”
Helpful Report
Posted 10 years ago
Catherine
Verified Buyer
“None of the several staff I spoke to after I received a faulty phone knew what to do to return the phone because I'd ordered it online rather than buying from a shop. Even the sales assistant in the shop had problems finding someone who knew what to do with my phone and was bounced back and forth between head office and tech support. Took a ridiculous amount of time to sort out, and a ridiculous amount if time waiting for a replacement phone. Terrible customer service.”
Helpful Report
Posted 10 years ago
Hello Catherine, Thanks for getting in touch and providing us with your feedback. I am really sorry to hear about the experience that you've had when exchanging your faulty phone and the inconvenience that it has caused. I can assure you that we do aim to make this as quick and easy as possible. As you have purchased your phone over online/over the phone with us, it does mean that we do need to process your exchange for you and it can not be done in store. This is so that we can make sure your account is fully noted and kept up to date at all times. I am so sorry for the timescale that it did take, we do aim to complete all exchanges as quickly as possible. Thanks again for your feedback, it will be passed on so that improvements can be made going forward. Thanks, Sam.
Posted 10 years ago
Judith
Verified Buyer
“Very speedy service - ordered my phone in the afternoon and it arrived before 11 am the following morning.”
Helpful Report
Posted 10 years ago
Sureshkumar
Verified Buyer
“They promise all stuffs with false information and after signing up the contract they ditch the customer. If you enquire abt that again and question them they just say apology. As mine was an upgrade they did not even given me an option of cancelling the contract. So I did not given any option other than continue with the contract. Don't trust these guys. What ever they say is only the marketing strategy. Note that you cannot speak to the same person with whom you signed in the contract which makes them easy to wash off their hands with just an apology. Very much unsatisfied with the purchaase.”
Helpful Report
Posted 10 years ago
Ken
Verified Buyer
“I was inform me I could update my phone, I asked would it be trouble free and easy, no it was not!!!!!!!! My switch from Orange to EE has been a disaster, no direct debit set up, 2 late payments now sat on my credit file, sat on the 150 number for 40mins trying to correct it, great service!!! I have asked for my credit file to be corrected, if it is not put right I will be going to the Ombudsman! I expect to have the credit file correction confirmed in writing. Ken Dale”
Helpful Report
Posted 10 years ago
Kevin
Verified Buyer
“Ok. The return and resend of phones jaded my experience slightly...After asking for iPhone I didn't like and went for Samsung s5. Sim card is different for both phones and this should be been picked up but had to go and get sim card from shop. Had to go to.phones4 u shop and was made to wait for an age before even being acknowledged by staff. Then went directly to ee shop and got sim card without hassle.”
Helpful Report
Posted 10 years ago
Hello Kevin, Thank you for getting in touch and writing your review. I am really sorry to hear of this experience that you've had, and I do agree it should have been picked up that your new phone required a different sim. This should then have been sent out to you with the phone so that you could be up and running straight away. I'm so sorry for the delay in using your new phone due to this and also the time you had to wait in store. I am however, glad to hear that it has now been sorted and hope that your new phone is working okay? Thanks again for letting us know, I'll make sure it's fedback to the relevant team so it doesn't happen again. Kind Regards, Sam.
Posted 10 years ago
Scott
Verified Buyer
“Used Phones 4U in the past and for some unknown reason I went to another phone 'warehouse' for a contract. When I tried going back to the other place top change network I was reused a contract. They tried to blame the carrier but after an hour on the phone to the carrier, they said there shouldn't have been a problem. So off I went to Phones 4U online and after selecting a tariff within a few minutes I was set. Phone was delivered the next morning and I couldn't be happier :-)”
Helpful Report
Posted 10 years ago
Dennis
Verified Buyer
“very fast delivery great communication will do business again”
Helpful Report
Posted 10 years ago
Jessica
Verified Buyer
“Excellent service. Best deal on the internet and phone arrived promptly. It was all very straight forward and efficient.”
Helpful Report
Posted 10 years ago
Janet
Verified Buyer
“Good Service”
Helpful Report
Posted 10 years ago
Karen
Verified Buyer
“Very happy with Phones4U service, deal and prompt delivery .”
Helpful Report
Posted 10 years ago
Marko
Verified Buyer
“It has been a very poor service with no attention to customer service. Received one line upgrade only while I did apply for 2 lines and the reason given was an absolute lie that ee has refused on the grounds of low credit while ee confirmed to me that I am eligible and preapproved for upto 5 lines.also phone received is not in a good working order which I did complaint about and received no answer whatsoever till now . would never use again and will make sure to take it further with trading standards.”
Helpful Report
Posted 10 years ago
Diane
Verified Buyer
“Very good service”
Helpful Report
Posted 10 years ago
Chris
Verified Buyer
“Great deal, and so far great service”
Helpful Report
Posted 10 years ago
Rachel
Verified Buyer
“Quick service, very helpful, got exactly what I wanted at a very good price. Delivery was quick with no issues! Very happy with my phone. Only one quibble, I want offered any extras or freebies!!”
Helpful Report
Posted 10 years ago
Barry
Verified Buyer
“Never got my smartband. Also my plan has BT wifi but I've never been prompted to sign up or told where to sign up, so I can't use it. Other then that, great service. Next day delivery and here before I started work.”
Helpful Report
Posted 10 years ago
Mike
Verified Buyer
“Initial call was received and operator and i had good clear discussion and came to an agreement over my new phone. The telephone didnt arrive and 10 days later the operative called to say the paperwork got lost in the system and he would resolve the issue. He did this and within 48 hours my new phone arrived and the changeover went well. Thanks for the good service.”
Helpful Report
Posted 10 years ago
Tosin
Verified Buyer
“I upgraded my phone to Samsung S4 black Edition and got a cash back of 48pounds and also 1 year Gourmet society free. Wow, what an excellent services packaged with good customer services. Well done Phones 4 U, you did tried your best to get me a good deal. Bless you all.”
Helpful Report
Posted 10 years ago
Stephen
Verified Buyer
“The service was exactly as written on the label, with me they have a customer who will always contact first phones 4u, and if the service as good as last time , definitely place my order. Thank you phones 4u.”
Helpful Report
Posted 10 years ago
Keith
Verified Buyer
“I feel I can trust all the operatives I speak with.”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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