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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
Visit Website

Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
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Philip
Verified Buyer
“Applied in store for a pay monthly contract and was declined following a credit check. This is nonsense I recently obtained a copy of my credit history and work in banking so know my credit is fine. I re-applied for the exact same deal online via Phones4u and was approved. Poor service as presumably the sales assistant keyed my info incorrectly in store causing the fail.”
Helpful Report
(P4U Web) - Posted 10 years ago
Martyn
Verified Buyer
“The Samsung Galaxy S3 Mini is an excellent phone. The service I received from Phones 4 U was poor. I placed an order and received an e-mail to say the phone would arrive on Monday. I could go on line to the courier's web-site to track the phones progress. Two days later the phone had not arrived, so I rang the courier. I was told I had to ring phones for you, which I did. (Why did I have to do that, the couriers or Phone 4U had lost the phone not me?) I was told the phone was lost and that they would send another which would arrive in six days. To Phones4U's credit they did give me a discount on the monthly charge for the phone in compensation for the hassle. However, the next day the first phone arrived! So I rang Phones4U to see if I was going to get two phones and what they wanted to do about that. Apparently no second phone order had been raised. I was using Orange tariff. Not clear that once the SIM is activated it takes a further 24hours to work properly. The Orange customer services number is 150 but this doesn't work until the 24 hours has expired (no one tells you this and that you can't set up any voice mail message.) I spent ages trying to find another customer services number, eventually went through EE to speak to some one. It would have helped if all this had been included with the information with the phone or the SIM. One might expect that you buy a phone, put the SIM in, charge the battery and it works - but no. I guess all providers are the same but if you buy with Phones4U don't expect to be able to use your phone for a couple of days once you have it. Once it was working it's been a great phone.”
Helpful Report
(P4U Web) - Posted 10 years ago
Tracy
Verified Buyer
“Got a very poor deal with Phones 4U as now being contacted by other companies who can take 30% off same "deal". Now stuck in an expensive contract for next 2 years. Certainly will not be using them again or recommending them”
Helpful Report
Posted 10 years ago
Dawn
Verified Buyer
“Service overall very good. Was promised Spotify and a Gourmet Club membership but have had no information so am not getting the free benefits of either. Please advise. Thanks in advance”
Helpful Report
Posted 10 years ago
Victoria
Verified Buyer
“The phone came on time and have no complaints about that but the tablet which came with it was faulty would not connect to the Internet and after 2 weeks stopped working all together. The headphones took two months to arrive at which point I had moved house so missed the delivery and could not change the delivery address.”
Helpful Report
Posted 10 years ago
Hi Victoria, Thanks for your post! I'm really sorry to hear that your tablet is faulty, I have located your account and I can see that you have now had this longer than 28 days. If you contact the manufacturer of the tablet directly they will be more than happy to take a look into this for you further so that we can get it working. I will drop you an email in regards to your speakers so that we can get these out to your new address. I look forward to hearing from you. Thanks, Sam.
Posted 10 years ago
Benson
Verified Buyer
“Service was rushed, I was sold the wrong product”
Helpful Report
Posted 10 years ago
Scott
Verified Buyer
“I recently took out a phone contract in April with 100 pounds cash back but still haven't received it and I feel like I am not getting anywhere for it Would not recommend phones 4 u to anyone until this matter gets resolved.”
Helpful Report
Posted 10 years ago
Hi Scott, Thanks for your post! I am so sorry to hear that you've not yet received your £100 cashback, this should have been in your account within 21 days of receiving your order. I do have access to your account, so I will send you an email shortly for some more information so that we can discuss this further and get this resolved. I look forward to speaking to you. Thanks, Sam.
Posted 10 years ago
Daniel
Verified Buyer
“Customer Service was terrible i had to chase Phones4U in regarding my phone for delivery. Courier company never left me a postcard advising me that they tried to delivery the item. Checked online and the Courier company stated it was at the depot. Went to the depot and my phone wasnt there. Was told by an Phones4u agent that once i receive my phone i would would need to call EE to migrate my number onto the New SIM card. This was not the case as my number was moved over and i was without a phone for 2weeks.”
Helpful Report
Posted 10 years ago
Hollie
Verified Buyer
“Told I was going to get over £50 to cancel me contract but never, very disappointed”
Helpful Report
Posted 10 years ago
Terence
Verified Buyer
“Twice I have phoned to complain re The Nokia 113 that I purchased from you on April 16 2014 The first time I was given various things to do. Bearing in mind I am 73 years old and deaf, which I did explain to the female that I spoke too. She then said if the phone continues not to work [Coming up with (Call Not Allowed)all the time], To ring again quoting ref no 825355. This I did speaking this time to a Male. Who was of no help at all saying quote, IF YOU HAVE A SPARE PHONE USE THAT AND I WILL SEND AN ENVELOPE TO RETURN PHONE FOR REPAIR,unquote This I have still not received!! and not a happy bunny. This spare is not Bluetooth which I need as was the nokia 113 serial no 359963055485870. Tel no 07528753397. I am totally fed up with this terrible service and don't recommend you to anyone. Terence Hall Email terrance194106@btinternet.com”
Helpful Report
Posted 10 years ago
Lee
Verified Buyer
“I couldn't be happier with my phone,also the service professionalism and how polite the people are on the phone at p4u,thank you lee”
Helpful Report
Posted 10 years ago
Michael
Verified Buyer
“First class service and great value.”
Helpful Report
Posted 10 years ago
Craig
Verified Buyer
“i didnt get the discount that was already on my old contract transfered to my new contract not to happy!!”
Helpful Report
Posted 10 years ago
Florin
Verified Buyer
“We'll this company has the best offers and very fast delivery and u love it”
Helpful Report
Posted 10 years ago
Anthony
Verified Buyer
“The time taken to sort my deal out led me to miss out on the launch offer”
Helpful Report
Posted 10 years ago
Laura
Verified Buyer
“I brought the Sony xperia z1 as a replacement for my old one. The phone had lots of problems with the speakers and didn't have the cover for the headphones compartment to make it waterproof, unlike the one I had before, makes no sense as is supposed to be exactly the same phone. Very disappointed in my product ordered.”
Helpful Report
Posted 10 years ago
Jennifer
Verified Buyer
“The staff where very friendly”
Helpful Report
Posted 10 years ago
Julie
Verified Buyer
“Purchased phone online, initially a few problems with application was dealt with swiftly. E-mailed throughout and communicated well. Had to go instore in coleraine and again boys couldnt do enough to help me. I have purchased phones with phones 4 u for years and always had a good care.”
Helpful Report
Posted 10 years ago
Julie
Verified Buyer
“Purchased phone online, initially a few problems with application was dealt with swiftly. E-mailed throughout and communicated well. Had to go instore in coleraine and again boys couldnt do enough to help me. I have purchased phones with phones 4 u for years and always had a good care.”
Helpful Report
Posted 10 years ago
James
Verified Buyer
“I loved dealing with phones for you, 12 years I was with 02 for but thought I would try something different and there like a breath of fresh air. There customer service is second to non and they've never not been able to help either in store or online.”
Helpful Report
Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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