Phone Service Centre Reviews

Name: Phone Service Centre
Rating: 4.95

5.0 Rating 782 Reviews

99 %

of reviewers recommend Phone Service Centre

Company Reviews

Questions

Metrics

5.0

Based on 782 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0333 999 7927

Email:

marketing@spbuk.com

Write Your review

Tell us how Phone Service Centre made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phone Service Centre 5 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, quick and easy to use, looks like a good job.”

Helpful Report

(Reading) - Posted 7 years ago

“Fantastic job in much less time than I expected. First class!,”

Helpful Report

(Marylebone) - Posted 7 years ago

“Fantastic service. Phone repaired within the hour. Like brand new. Brian did a great job. Would recommend to anyone”

Helpful Report

(Marylebone) - Posted 7 years ago

“Excellent service and quick repair. Great!!”

Helpful Report

(Marylebone) - Posted 7 years ago

“A very professional service. Told me in minutes what the problems were with my iPhone 6 and what the cost would be. I turned within the hours and the screen and power button changed. Working like new. These guys really know what they are doing !! Please keep this service center in Sutton and advertise its presence - you will have a queue out the door. I will be telling all my friends of the outstanding service”

Helpful Report

(Reading) - Posted 7 years ago

“Wow fantastic service, now I have my phone! I have taken his business card and will tell my friends. Thank you again 😁👍”

Helpful Report

(Reading) - Posted 7 years ago

“Not a good start, Claim authorised, email advised i could go to Marylebone so took the morning off and went, thinking i'd wait an hour or two locally then pick up. Nope. Instead wasted the morning for them to tell me they didn't have the part and it'd take a few days to be ordered. Why instruct customers in this way? Surely state in the email that the part might not be in stock so give them a call before you go down there? Complete waste of holiday, travel costs, and the technician restarted my phone leaving me unable to enter the pin and without a phone at all. Thanks. Now i gotta wait another 4 days and go back again. Not the best experience. Maybe consider reviewing your emails and making it clearer regarding (un)availability of parts.”

Helpful Report

(Marylebone) - Posted 7 years ago

Hi Anthony, sorry to hear that you feel this way, however we do make it clear in the Important Information section of the Claim Authorisation Process of the email you would have received: Under the heading: 'How long will a walk-in repair take to complete'? "Walk-in repair information". "We work hard to ensure that we have the parts necessary to complete the majority of repairs whilst you wait. Over 80% of our repairs are completed within 40 minutes". Then it goes on to say: "This is subject to parts availability, & may take longer at peak times. If you would like to check we can repair your device before you travel, please call the Phone Service Centre store you are visiting first". We also include detailed information on backing up your device prior to your repair so that you can restore it to the settings you had prior to your repair under the 'How do I prepare my device for repair?' heading. To have complete the Authorisation Process you would have had to have declared that you have read all of the relevant information by ticking the box marked: "I have read & completed the important information above regarding my repair". We're sorry to hear that you don't feel that the information provided is clear enough but this is the first complaint of this type on the matter.

Posted 7 years ago

“Excellent service again”

Helpful Report

(Reading) - Posted 7 years ago

“Phone screen was repaired very quickly and now looks brand new...one happy customer!”

Helpful Report

(Marylebone) - Posted 7 years ago

“Great service, ended up doing even more than expecetd.”

Helpful Report

(Reading) - Posted 7 years ago

“Mended by Marcin fine. Also ordering me another black screen for another screen.”

Helpful Report

(Reading) - Posted 7 years ago

“Fast and efficient service”

Helpful Report

(Reading) - Posted 7 years ago

“Very quick personable service. What a time savour!”

Helpful Report

(Marylebone) - Posted 7 years ago

“Phone fixed whilst I waited! Lovely guys. Great price too! Thank you 😁”

Helpful Report

(Reading) - Posted 7 years ago

“Service was good I would recommend anyone to Martin, he has good customer service.”

Helpful Report

(Reading) - Posted 7 years ago

“Had sim card stuck in iphone. The young man sorted it quickly and wouldn't charge us for doing so. Highly recommend.”

Helpful Report

(Sutton) - Posted 7 years ago

“It's very quick and convenient. Thanks”

Helpful Report

(Marylebone) - Posted 7 years ago

“Very professional! Thank you very much.”

Helpful Report

(Marylebone) - Posted 7 years ago

“Fast, great help. Very happy.”

Helpful Report

(Reading) - Posted 7 years ago

“Excellent service. Explained what was going to happen, and repaired my phone in a quick and timely manner. The engineer also suggested better protection products to better protect my phone. He even stayed late to finish the repair!!! Thanks again”

Helpful Report

Posted 7 years ago

Phone Service Centre is rated 5.0 based on 782 reviews