“When I ordered a refurbished Apple Watch 2 Ultra, the site indicated it would be delivered within a week of purchase. However, after a week passed without any updates, I emailed the company to inquire about the delivery status. In response, they asked me to provide proof that the card used for the purchase was mine. I found this request strange, especially since the charge had already been verified by AMEX, and I’ve never been asked to provide ID to a merchant for an online purchase before.
I responded to their email, expressing my discomfort with sending them my ID, given that AMEX had already completed the security checks. They replied, claiming that their payment processor had flagged the transaction and required additional documentation from me. I again refused to send my ID, but they insisted, stating it would prevent delays, and ended the email with, "I strongly urge you to furnish the required ID proof at your earliest convenience." After I didn’t reply, they sent a gentle follow-up reminder.
I then decided to contact their payment processor directly to verify what Phonesrefurb was telling me. The payment processor informed me that they didn’t need any information from me—only proof of invoice and shipping from Phonesrefurb. The representative also mentioned that it was unusual for a merchant to ask the consumer for such information.
I emailed Phonesrefurb again, expressing my concern that they were repeatedly requesting my ID. Now that the situation was clarified, I asked them to proceed with the delivery. Phonesrefurb replied, stating they had provided the necessary evidence to their payment processor. They also warned that if I initiated a dispute or chargeback, they would pursue all necessary actions. Despite this, they continued to insist that their request for my ID was due to a requirement from the payment processor, who had flagged the transaction for reasons unknown to them.
Finally, about 2-3 weeks after placing the order, my watch arrived in good condition. However, even though I was told shipping was free, the item was held at the post office, and I had to pay a fee to receive it. I also questioned why they mentioned pursuing all necessary actions when I never implied that I would file a complaint or chargeback.”
“Great value for money, fast and elegant, the build material and quality is superb.
I purchase a Samsung galaxy zfold 6 here from phonesrefurb, it came excatly as described. This is a trusted and safe place to shop.”
“Bought a oneplus and It's in its original packaging and is an authentic product at a great price. The specs are amazing, and I am thoroughly enjoying it. I would recommend this model to anyone, as they will never feel the need to spend excessively on high-priced gadgets again. OnePlus offers higher specs at the best price.”
“Clean and as described, good price, not just good but the best purchase for me. Legit item and legit place to shop.
Oneplus open from phonesrefurb is the real deal, great price, excellent customer service.”
“It’s a complete scam.
He is only out to steal your money, you will get nothing in the post.
Lots of us have fallen victim to him, don’t be the next one.
I’ve taken him to court and won, but he’s not paying up as he’s based overseas.
And don’t believe the positive reviews, they are all fake (he’s done the same on Trustpilot and they’ve busted him).”
“Do not buy of from this company all positive review are not legitimate, I payed for a Samsung galaxy z fold 5 , the payment went though however they claimed it was cancelled by my credit card company, I then tried paying of PayPal to which they took £779 pounds claimed it was cancelled by PayPal but only sent back £729 , this is a scam”
“I bought it as a gift to my husband and he really like it. It was delivered in a good time frame and i
Love the product. Thank you phonesrefurb, I am happy ♥️”
“Excellent if you want something that looks like new, technically it is new, i inspected my fold 5 closely, not even a scratch or dent, the devices matches the description, i also checked the warranty on the manufacturer website and it is has 10 months left, i am more than happy with my experience so far. I want to point out that delivery may be slightly slow, but once the item arrived i was very impressed with the quality and looks.”
“Awesome good looking watch
It's an original watch as described. i bought it from phonesrefurb. Galaxy watch 6 classic 43mm, its and good looking watch with many many features. i gave 1 star less because the delivery time could be improved, but still, i am getting more than 1day battery backup by turning on all the features. Almost 30 hours of battery life with all features turn on and AOD”
“I have had the worst experience with this company. I bought these Airpods which they ensured would come with the box, and it did not. On top of that, their products come from abroad and you will be asked by fedex to pay import tax. They promised to reimburse me and 2 months has now passed and i have not received it.
They have no answers on their phone lines and extremely little response by email.
I could be wrong but i suspect that there is something off about this company and would not recommend at all. They have ignored most of my recent emails and I had to start proceedings at the small claims court and issue a letter before claim which again they have ignored.”
“Bought an iPhone 15 Black, came packed and sealed But Charger was missing the cable, delivered the next day in the evening. Set up the iPhone, very excellent conditions and in original new condition. Thanks for delivery and a great price!”
“This iPad works smooth and has everything one wants it . Very much in budgeted price . Definitely go for it , if you want to use it for travel or for your kids. Service and delivery is great.”
“Received on time genuine a genuine apple watch ultra 2 product , excellent price. I was little worried as there were not enough ratings so am trying to help others”
