“They serve zero stars. Impossible to use the app if you can’t add card details and support can’t or won’t help! No idea why FNB partnered with this mess.”
“Awful - they pick items that are nearly expired, tiny items (like avocado's 4 to a bag), dented cans etc.
I have waited over two hours for delivery, the drivers always get lost and I have wasted hundreds of Rands calling Mr D to get them to read detailed instructions on how to find me.
Mr D agents are rude and ignorant.
Awful service - and we pay more for items than in store. I have been told by Mr D "agents" to cook at home if I am not happy with delivery and to return items to the store if they are not to my liking! Useless.”
“I went to pick n pay in westown mall today. Beautiful clean and very tidy.Space between isle amazing.Staff was very friendly and helpful. I also met the store manager Lisa which was very friendly and helpful. She is amazing.Store has every food item necessary.Even coffee shop and a sushi bar.I will definitely go back there monthly to shop.Loved it”
“Disappointing service delivery
I placed an order on Friday 28 March 2025 on the Pick n Pay ASAP app.
The order shows that it was delivered, but I never received it. I reported this immediately through the app rating, after receiving the notification from the app that the order was delivered and I have received no satisfactory answer or a refund after lodging the complaint.
Please assist as I am at wits end.
I sent numerous follow up emails to enquire about the status of my complaint, but to no avail and the last correspondence I received was 5 days ago. I've tried calling Customer service, held on forever and decided to abandon the call.
It's been more than a week without receiving my order or a refund.”
“Bought bread at pick n pay randridge mall only to see small bottles went thereto lay a complaint they say I must go to the doctor otherwise they can't help me and my tummy is bad”
“I went to Pick n Pay at Campus Square Johannesburg. I was treated in a very disrespectful manner being made fun of because I am older. The cashier asked why I haven't been to the shop in a while I said that I don' like the long queues at Pic'k n Pay Campus Square. She then said something about me being old. I told her I am not old, I still work full time as a teacher. She then said that I am lazy to stand in a queue. I ignored her got my receipt and left. I will think a long time beforee ever going to Pick n Pay again.”
“Pick and Pay Southdowns is probably the worst Pick and Pay you can get. The prices of items on the shelves and those rung up on the till are never the same. You have to check your till slip every time ,and it's guaranteed that there will be a mistake. For example today I bought a namaqua 3l merlot and 3l cabernet sauvignon. The price on the shelf was R150 each. Price charged at the till R174.99. On 2 items pick and pay is stealing R50 from an unsuspecting customer. To try and get your money back is a mission, wastes at least 30 minutes of your time. This is not something out of the ordinary, it's a daily occurrence and nothing gets done. I think it's time to close pick and pay southdowns, maybe it's time for Checkers to move in.”
“My delivery was late 4 items we missing them instead of refunding me the deducted another R86 from my bank account without my permission!!! Can't reach head office and after hours if you get through they push you around from one person to another. Day light robbery!!🤬”
“A huge Thank You to Pick n pay Liquor festival mall security lady named N.Mhlongo. I lost my sim card in store 3 days ago and Mrs Mhlongo picked it up and handed it to the store supervisor, after realizing I had lost it I tried everything in my power to have a sim swop done to which I failed due to cell C ridiculous security questions, Mrs Mhlongo Thank you so very much you have saved my number after having it for more then 10years , something so small to others but a huge relief for me. Thank you for being such an honest soul , pick n pay definitely has a hero working for them.”
“Good day pick n pay Elspark when it comes to their butchery they sell the best meat, it's fresh all the time the manager and the staff at the butchery department they are friendly and the service it's absolutely excellent I've been buying from them since 2009 they never disappointed me, keep it up with the fresh meat your selling and your excellent service Nomvula”
“I just came back from Pick n pay at Braamfontein, the service needs immediate improvement, specifically the ladies that serve food(food servers). I was on tea break for 15minutes, I went to buy solid food so I can be fulfilled and take My medication on a full stomach, the lady is not even paying attention to Me as a client when I buy, I ordered pap and cow meat(Inyama yenhloko) she serves Me cabbage, and Mogodu, then she doesn't even give Me a plastic spoon, soviet and I realize when I have to pay, that this is not what I have ordered then I left didn't pay and I didn't eat and get what I went for to the shop, wasted a whole 22 minutes. Specifically this Braamfontein pick n pay needs immediate improvement with their staff service, it is rubbish.”
“I ordered at 9:50 it’s now 12pm still waiting stil now.l then called the stupid customer care line have been holding for an hour🤬🤬🤬🤬😡😡😡😡😡😡l am so flipping mad!!!!After my order l am deleting this stupid App”
“Pick n Pay Qualisave at Jabulani Mall, I applaud your service. Excellent customer service, efficient and swift. I hope other retail shops can learn from you on how to manage queues and yet not compromise on service.”
“I like Pick n Pay but I'm really disappointed lately..I've purchased meat that was off...
I have bought muffins that were stale..when fresh they are so delicious
The cheese is past its expiry date..
I have to go back to the store everytime something is off and they replace it but it's not fair. I really live Pick 'n Pay but am not satisfied.”
