Picture Frame Studio Reviews

Name: Picture Frame Studio
Address: DraggonCottage Wrexham Road Nantwich, Chesire
Rating: 4.76

4.8 Rating 2,344 Reviews

95 %

of reviewers recommend Picture Frame Studio

Company Reviews

Questions

Metrics

4.8

Based on 2,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0330 111 0992

Email:

admin@pictureframestudio.co.uk

Location:

DraggonCottage Wrexham Road Nantwich
Chesire
CW5 8JE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, quality, customized, selection and service. Highly recommended.”

Helpful Report

Posted 7 years ago

“Excellent service. Very well wrapped for postage and arrived safely. Would highly recommend.”

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Posted 8 years ago

“From ordering through to delivery the entire process was troubled. Website promises 6 days, when this elapsed I hadn't heard anything. I sent an email which I never had a reply to. I then managed to call and was told they had had lots of orders, it would have been great to be notified, the order arrived in around two weeks. When the frame arrived the box was open. The frame was packaged with some other items I ordered which had rubbed against the frame causing damage as allowed to be in direct contact. The frame itself was poorly made, one of the mitre joints had visible cracks and didn't meet well meaning it was possible to see a joint overlap. I sent x2 emails in regard to this, which after x3 days have still not been replied to. The frame I bought was expensive and I would have expected better customer service but unfortunately it wasn't and the product inferior. I would personally avoid using this company and look else where. Extremely disappointed, frames are better in ikea!!!”

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Posted 8 years ago

Hello Robert, I Agree, you have not received our normal standard of service or frame. As agreed we have sent a replacement. I am just sorry your order got caught up in the middle of our premises move. The good news is you replacement is on its way and we are now back up and running and fully up to date. Kind Regards Mike Barrow

Posted 8 years ago

“Thank you so much for our made to measure panoramic frame! It is perfect and we needed a specific depth as it was covering something on the wall and the staff were very happy to help over the phone. Would definitely recommend as we are very pleased with our purchase.”

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Posted 8 years ago

“It was exactly what I ordered”

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Posted 8 years ago

“Very good quality for the price, easy to put my pictures in the frame and quick delivery! Thankyou”

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Posted 8 years ago

“The frames are superb and very easy to assemble, absolutely perfect. They were very well packaged and arrived quite quickly.”

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Posted 8 years ago

“Always good service and the quality is always excellent.”

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Posted 8 years ago

“I have been trying to get hold of the company since my order arrived on Thursday. There phone number goes straight to prerecorded music and then they hang up on you, my emails have been ignored and I am soon coming to the realisation that their guarantee if the order is wrong is not something they actually adhere to. The order is so wrong the mounts are not useable and as they were a present for this weekend I am now unable to have them rectified in time. VERY DISAPPOINTED do not use this company.”

Helpful Report

Posted 8 years ago

Hello, Having reviewed your order and spoken to you, it would appear you have ordered the in correct size. Despite this we have replaced the order in the new sizes. I realise you are high up in an insurance companies customer service department, but sometimes a less aggressive attitude gets you more. I hope you like the new size mounts. Kind Regard's Mike Barrow

Posted 8 years ago

This review is has been requested for moderation as client ordered the wrong size..

Posted 8 years ago

“Good quality frames and good communication. The sizes were perfect and they look brilliant when hung.”

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Posted 8 years ago

“Ordered two oak frames which arrived safely and on schedule. Website was clear and easy to use; delivery was tracked and efficient; frames were reasonably priced and of a very good quality. Would gladly use this firm again and recommend to friends and family.”

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Posted 8 years ago

“Easy to use site, excellent quality product and arrived extremely well packed. This is my second purchase and I will certainly be back - Thank you!”

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Posted 8 years ago

“Arrived well packed and as I ordered”

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Posted 8 years ago

“Hi there, We were very happy with the frames and they were good quality for the price charged. The only issue I had was trying to get the protective sheeting off, I found it hard to get an edge to start the peeling process, but not a major issue. Many thanks.”

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Posted 8 years ago

“Frames very well made most pleased with the outcome thanks D.Norman.”

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Posted 8 years ago

“Well made wooden frame which was suitably subtle gold frame. Only problem I had was trying to screw the small screws to hold the brackets into the wood. Did not realise the 'glass' was acrylic,bit its fine.”

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Posted 8 years ago

“Very responsive to an early delivery request. Frame exactly as required. Great job.”

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Posted 8 years ago

“Beautiful Oak frame, fits precisely, easy to assemble and excellent value. Time taken to deliver was a little disappointing BUT well worth the wait!”

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Posted 8 years ago

“Excellent service from start to finish and an excellent product too. Thank you.”

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Posted 8 years ago

“Bought a very large panoramic oakwood frame. Very pleased with the workmanship and looks awesome in the living room.. Thx”

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Posted 8 years ago

Picture Frame Studio is rated 4.8 based on 2,344 reviews