Picture Frame Studio Reviews

Name: Picture Frame Studio
Address: DraggonCottage Wrexham Road Nantwich, Chesire
Rating: 4.76

4.8 Rating 2,344 Reviews

95 %

of reviewers recommend Picture Frame Studio

Company Reviews

Questions

Metrics

4.8

Based on 2,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0330 111 0992

Email:

admin@pictureframestudio.co.uk

Location:

DraggonCottage Wrexham Road Nantwich
Chesire
CW5 8JE

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Picture Frame Studio 5 star review on 12th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took longer to arrive than expected but it was worth the wait , very well made and looks lovely 😊”

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Posted 3 years ago

“It's pretty rare to find somewhere online where you can order professional standard box frames with fillets, but Picture Frame Studio absolutely delivered - we managed to achieve a floating mount effect and the pieces look fantastic. The one area that Picture Frame Studio could improve is with its communication - I didn't receive a confirmation email with the order details and it was a bit tricky to get hold of anyone, but the frames arrived at the scheduled time so no harm done.”

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Posted 3 years ago

“I needed a made to measure frame for an embroidery and was very happy with the frame I ordered. Excellent quality and service and good website.”

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Posted 3 years ago

“Excellent quality oak frames”

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Posted 3 years ago

“Very good quality product. It took a while for delivery, but expected in the circumstances.”

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Posted 3 years ago

“...........”

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Posted 3 years ago

“Fantastic, love the frames, great value and made to measure. I will be using Picture Frame Studio again!”

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Posted 3 years ago

“Excellent service and custom products”

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Posted 3 years ago

“The Picture Frame Studio web site was easy to use for selection of coloured mounts and measurements of display apertures. If the photo that I added to this review is visible you can see that I have added the medal but yet to mount the certificate. The mount arrived well packaged and was as ordered. I cannot comment on frames as I did not order one.”

Picture Frame Studio 5 star review on 16th February 2021

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Posted 3 years ago

“DO NOT purchase from the Picture Frame studio. I checked reviews before placing my order and they all seemed positive at the time, however, I can now see a few reviews similar to what I have experienced. I placed my order in January and have been charged, however, am still yet to receive anything. I have reached out by email on several occasions and am yet to receive a reply. Their online contact form doesn’t work and their phone number is inactive. It looks to me like they are no longer in business!”

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Posted 3 years ago

“I ordered 4 frames in January, payment was made in full at the time. A couple of weeks later I received an email inviting me to give feedback on the frames, however I had not received the frames so contacted customer services about it and was informed via email that they would follow up with my order as it should have been sent out. I never heard from them again, all my follow up emails have gone unanswered and the phone number does not connect.”

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Posted 3 years ago

“I am pleased with the silver frame for my panoramic poster of New York. The other is for the same purpose, but for my son. They took a while to come, but worth the wait.”

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Posted 3 years ago

“Ordered a picture frame in November and it never arrived. I contacted them and they initially acknowledged the problem but then just ignored me. I tried calling the phone number on the website but it is out of service. I found a second number for them but it just goes to a pre-recorded message saying they are only contactable by email... but they don't respond to emails. Now I'm left trying to pursue a refund through my bank 3 months after I initially placed my order”

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Posted 3 years ago

“Dishonest retailer: I ordered a few box frames from Picture Frame Studio but there were numerous defects resulting from incorrectly sized parts, including incorrect sized mounts that fall forwards in the frame, and incorrectly sized backing cards and rear panels, all of which made mounting the prints either extremely difficult or impossible. On one frame even the acrylic front was too small and falls out of the frame. Also the delivery time was significantly longer than expected. I contacted PFS to request replacement parts and sent them photographs and they 'kindly' offered to replace the entire order, however this was dishonest as no replacements were made or sent, despite further efforts to contact them. Avoid.”

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Posted 3 years ago

“Excellent frames, quality service and product. Will buy again 100%”

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Posted 3 years ago

“I previously posted to say that this company had supplied incorrect frames twice, were not responding to emails and the phone numbers are unobtainable. One month later still no response from the company. So just letting potential customers know that if something goes wrong the company is not interested in sorting it out and although £85 is not a fortune it is enough to pay for the incorrect product.”

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Posted 3 years ago

“A little delay on order which is to be expected under current circumstances with the pandemic but I did get replies to my emails regarding my order and it was dispatched very quickly afterwards. The frame arrived very well packaged and is beautiful, I was a little worried my measurements would be wrong with ordering online but again it fitted perfectly. It is a birthday present and I can’t wait to give it to my husband. This is a genuine company which is working hard under horrible circumstances, I would definitely buy from them again.”

Picture Frame Studio 5 star review on 10th February 2021

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Posted 3 years ago

“SO MANY OPTIONS TO GET EXACTLY WHAT YOU WANT. EASY TO USE THE SITE AND ORDER. GOOD DELIVERY TIME EVEN IN COVID TIMES. EXCELLENT FRAME, JUST WHAT I WANTED. DEFINITELY RECOMMEND.”

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Posted 3 years ago

“Excellent choice of frames, mounts and measurements to suit my exact requirements. The frame is really well made with clear attention to detail, and it was so well packaged that it would have taken some doing for it to get damaged in transit! Overall, really impressed and definitely recommend.”

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Posted 3 years ago

“Frames arrived on quoted date, well packed and well made. I had a few questions to ask before purchase about the size of the apertures which were answered quickly by email. I would use this company again.”

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Posted 3 years ago

Picture Frame Studio is rated 4.8 based on 2,344 reviews