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Pierced Universe Reviews

3.9 Rating 120 Reviews
71 %
of reviewers recommend Pierced Universe
3.9
Based on 120 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
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Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
Pierced Universe 1 star review on 1st August 2024
Aaron H
14
Anonymous
Anonymous  // 01/01/2019
ridiculously tiny studs for the price
Helpful Report
Posted 11 months ago
Amazing service, and they have great products!
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Posted 1 year ago
Great customer service and fast delivery
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Posted 1 year ago
My purchase has been lost in transit and they decided to issue a replacement with expedited delivery without hesitation. Amazing customer service.
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Posted 1 year ago
Stay away. This company is a scam. I never recieved a shipping notification of my order and never recieved my package. I believe it was never shipped out. Upon contacting them for a refund they tried to blame it on me and refused to provide a refund instead offering store credit. If I've had such a terrible experience with them the first time why would I shop at their store again? Absolutely terrible customer service.
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Posted 1 year ago
I placed an order for the same size plugs twice and BOTH times they sent me the wrong size and tried to blame me and offered me a $7 credit. The materials used are fake (even though they claim as real) and the customer service is nonexistent. Don’t deal with this shady business.
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Posted 1 year ago
I received a nose post promptly after ordering! The post stud seemed smaller then I had ordered. I reached out to pierced universe and they got back to me right away. They sent me a new 1 at no charge. Great product and customer service!!
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Posted 1 year ago
fast delivery (im in montreal), good experience so far and ive ordered about 8 piercings, the nipple piercings butterflies are to heavy and tend to lean forward, which hurts a bit
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Posted 1 year ago
I was conned by this company after so many false promises .I would advise you not to put money in here as I got salvaged by againstcon.com . Be wary of fake investment companies
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Posted 1 year ago
I have been pretty satisfied with jewelry ordered but i do not like the pricing this will be my last order my invoice says one total then when i check my account its the invoice price plus another $2 international fee and a $4.95 charge its not worth the price it ends up! And if you return or cancel an order you lose that $7!!!!
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Posted 1 year ago
Do not buy from them. Did not receive what was expected. When I emailed them about getting a refund or an exchange, they said they don’t do refunds. They offered me a 25% off my next purchase. If I wasn’t happy with my first order why would I spend money on a second one . Will never buy from them again. Buy from Amazon better
Helpful Report
Posted 1 year ago
I just had pmy ears pierced and needed some invisible retainers for work, mind you I'm not too familiar with pricings since I'm new to all this. These guys sold me some clear retainers for $4.95 EACH! I later found the exact same product on Amazon for $7.99 for 10 pairs! So I emailed them for my refund. They said that they don't accept refunds but they will make an exception for me, but I have to pay return shipping, which was $5.99. It has been 2 weeks now and they still haven't refunded me. How do these greedy, lazy people stay in business? Stay away!
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Posted 1 year ago
I bought my daughter a $40 nose ring and it broke after only using it 2x, but because it had been purchased a few months earlier (but less than 6 mo), pierced universe would not issue a replacement. Poor quality product and poor customer service!
Pierced Universe 1 star review on 17th May 2023
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Posted 1 year ago
Went to pierced in the jervis shopping center yesterday and the lady's made me feel at ease straight away and the lady who done my piercing talked through everything with me and I'd highly recommend if getting a piercing go there and ask for ash
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Posted 1 year ago
Made navigating through the website easy! Shipped quickly and the customer service was awesome!
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Posted 1 year ago
Excellent service, staff were very helpful and friendly. Definitely recommend if you’re looking to get pierced.
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Posted 1 year ago
Purchased a few sets of plugs. Everything was sent quickly, I messed up my sizes when I ordered and they sent the replacement next day, free of charge! 10/10 would recommend.
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Posted 1 year ago
DO NOT BUY FROM THIS COMPANY. I WISH I COULD GIVE THEM 0 STARS. DISGUSTING PRODUCTS RECEIVED WITH RUST MARKS AND REFUSING TO GIVE REFUND.
Pierced Universe 1 star review on 7th December 2022 Pierced Universe 1 star review on 7th December 2022 Pierced Universe 1 star review on 7th December 2022
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Posted 2 years ago
Amazing Costumer service, i was weary at first when trying out a new company for the first time, but their quality,shipping and customer support cannot be beat
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Posted 2 years ago
Literally love this place! I get all my piercings from here and customer service is so easy to deal with. I made a mistake in my last order and they helped fix it right away! Highly recommend🤩
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Posted 2 years ago
Pierced Universe is rated 3.9 based on 120 reviews