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Pierced Universe Reviews

3.9 Rating 120 Reviews
71 %
of reviewers recommend Pierced Universe
3.9
Based on 120 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
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Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
Pierced Universe 1 star review on 1st August 2024
Aaron H
14
Anonymous
Anonymous  // 01/01/2019
I made a mistake in my email adress and hadn't received a confirmation for my order. I wrote to them on a saturday evening and b y the next morning i had the confirmation email plus details on the delivery and everything. The service was super fast, efficient and very curteous. Plus the items are good quality and prices are excellent.
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Posted 2 years ago
10/10 for everything! By far best quality jewelry for the price and it shipped so fast I couldn’t believe it. I’ve been looking to replace all my piercings with titanium for the longest time but never could I find a place that has it all until now. Like I said before 10/10!
Pierced Universe 5 star review on 9th March 2022
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Posted 2 years ago
Find somewhere else to buy your jewelry. It’s been a month and I still haven’t received my package and they wont give you a refund. So it’s basically a scam
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Posted 2 years ago
Changed my earrings to all titanium threadless and all my issues went away! So glad I found this company!
Pierced Universe 5 star review on 24th February 2022
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Posted 2 years ago
Stumbled upon Pierced Universe when I was looking to change out my piercings & omg they have so many cute options!! Their customer service was amazing. I was really confused about the sizes and they helped me decide on the right ones to get. Overall such a great experience, I’ll definitely be shopping with them in the future!
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Posted 2 years ago
I have been eagerly searching for a place to get my piercings from and found Pierced Universe. I got some new monroes for my ears and am absolutely in love with them! I also have pretty sensitive skin and was so happy when I had no reactions :) Definitely will order again!!!
Pierced Universe 5 star review on 18th February 2022
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Posted 2 years ago
Was looking for labrets that wouldn’t irritate my ears and their customer service recommended the titanium threadless labrets! I ended up getting the crescent moons and they’re so cute. Super easy to put on and despite them being push-ins I swear they stay in better than screw on ones I used to wear.
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Posted 2 years ago
I had an issue with my order (my mistake not theirs) and they quickly replied to my email & made all the changes I requested! Super friendly customer service! My package came right on time and everything was great quality! Highly recommend :)
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Posted 2 years ago
I made my first purchase and ordered the wrong body jewelry because typically I shop in person vs doing the online shopping…but since I don’t get to their Kiosk anymore I decided to order online and try it and I contacted them to see if they could help me find what I was looking for and they did and then I put the wrong length size down and they fixed it for me and I got exactly what I wanted ! Thank you so much for the wonderful customer service ! It’s hard to come by these days and just appreciate it so much ! 🙌🏼👍🏼👍🏼👏🏼👏🏼 Well done !
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Posted 2 years ago
I order DOUBLE FLARED 32mm. I got single flared with rubber o rings. The packaging? It was open. Not my order AT ALL. So if they don't respond to my email. I want my money back or my ORIGINAL order.
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Posted 2 years ago
Didn’t respond to customer service.
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Posted 2 years ago
The customer service is non-existent. It claims to ship within 24 hours, I ordered back in Nov 29, 2021, it's now Dec 8th. I can understand that Canada post is slow, fine whatever, but I've emailed them half a dozen times asking them about what's been going with my order and if it's even shipped and I haven't received any replies since I first reached out to them. I can't even comment on the quality of the goods I ordered because I haven't gotten it. I might change my review later but as of right now I feel like I'm getting scammed and will likely just file a dispute with my CC if I don't hear back soon.
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Posted 3 years ago
So I ordered enough jewelry to qualify for free expedited shipping 2-5 business days. I promptly received an email confirmation and was informed another email with shipping information was to received. Ordered on Sept 15, 2021 and checked everyday- no shipping confirmation. Then by today, Sept 23, 2021- still NOTHING. I emailed in demanding my order be cancelled. I was then emailed with some shipping link showing that it was shipped on the 16th and it was still in transit at end of day 23rd. I was told no cancellation was to be offered as it was already shipped and to check my junk folder. Guess what, nothing in the junk folder. Junk service more like it. Save your money and your time and shop elsewhere I’d give no stars if that was an option.
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Posted 3 years ago
Beautiful looking jewellery, but awful service and promotions not processed as advertised. I purchased 8 pieces on a buy 1 get 2nd 50% off sale (as 4x2), but was discounted only on the 2 lease expensive items (which were significantly less and the same)... when contacted Customer Service, was told that is how the sale works and refused any correction, though costs not as advertised; cost worked out to over $80 CAD for 8 nose rings... and 2 arrived missing a gem.
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Posted 3 years ago
My first pircing here in Dublin! The girls were so nice and proffesional. It was a reopening and i wasn't even sure could be done. I felt no pain, so glad i chose them. From now on it's my to go place!!
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Posted 3 years ago
I love my new piercing, Thanks a mill Cat!! Everyone in the store was so nice and very friendly! Everything was new and clean 🥰 I'll be back soon for sure!
Pierced Universe 5 star review on 24th August 2021
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Posted 3 years ago
The staff inside were really nice and friendly. The ladies were patient and were very informative and I felt confident with how clean pierced was to get my piercings there. The pricing was reasonable in my opinion, I just went for the basic stud steel.
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Posted 3 years ago
Super professional and friendly. Very welcoming experience and the staff were informative, as well as knowledgeable. Found everyone very genuine. Will most definitely be returning for more! Well prepared with advice and suggestions. Able to deal with both fresh new dermal piercings as well as dealing with scar tissue and old piercings. Highly recommend
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Posted 3 years ago
Great experience very professional and prompt. Love my new piercing
Pierced Universe 5 star review on 8th August 2021
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Posted 3 years ago
Very reasonable price for my piercing, there was no wait and staff were lovely, highly recommend.
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Posted 3 years ago
Pierced Universe is rated 3.9 based on 120 reviews