“Shipping cost too much. Still haven't got the product either. Not good when you get the review email before you get the product. Spoke on the phone with customer service. No help on shipping costs so don't waste your time. Nothing they can do. Ups problem. Date is a estimate only. For the price of half a Amazon prime 1 year subscription just for 1 product, i guess my expectations are too high. Hopefully receive product tomorrow. Hopefully doesn't get pushed back again.”
Thank you for reaching out and for your purchase! We understand, UPS usually does a great job of delivering our packages in a timely manner, but with your package, there was a delay of one business day as updated on the UPS website. We are at the mercy of our shipping carriers and are unable to manage shipping events like delays(many delays are subject to weather, trucks breaking down, etc). In regard to shipping rates provided by UPS on the website, the costs are based on the overall size and weight of the package, the umbrellas are very large and heavy. Your package was ordered after 2 pm central time and was shipped out the following day right away and had 1 day delay as posted by UPS. Once again we understand and appreciate you for understanding and reaching out once more. Anything please feel free to let us know.
Hey Mark, thank you for reaching out and for your purchase! We appreciate you for bringing this to our attention. We do show your item was shipped out the same day it was purchased and that your package was successfully delivered last week, on our end. If you have not received your package please feel free to email us at gotyoucovered@pipelinerscloud.com or call us at 979-922-5347 right away. We are more than happy to assist with any issues you may be experiencing with the shipping carrier.
