“I put in an order over the phone. Of course there’s a call center. The lady put in the wrong address. I have been trying to reach there store for concerns for over an hour. No one will pick up. The worst customer service. I can’t even receive help on an order I put in hours ago because they don’t pick up their phone.”
“Ordered 2 of the Medium Pan pizzas. Very disappointed, neither of the had any of the oil to crisp the bottom of the crust. Not sure if they discontinued the oil or this place just didn't do it. Either way it was a big let down. That was the one thing that made them a step above. I cannot see any reason to go back. I will just switch to Jets Pizza. They have a very nice crispy crust pan pizza, like Pizza hut used to. Very disappointed.”
“We have ordered from Pizza Hut six times in the last 12 days spending over $150 on all occasions the orders were incorrect. Try to reach out to customer service get hung up on try to reach out to the store same thing or they just don’t answer The order taker has difficulty communicating with the English language and understanding I order pan pizza and I get hand tossed, Pizza Hut has really gone down the drain. They don’t care about customer service. They don’t replace the orders. They don’t answer the phone and you do call to complain you get hung up on. I would not waste my money any longer at Pizza Hut. I emailed customer service and they have not responded. Pizza Hut blows”
“The crew working tonight in Rockdale tx , hands down the best service I’ve ever had … Good job kiddos! Keep it up! Your boss should be so proud to have y'all
Fri 3/14 @ 10:15 pm”
“We have went to Pizza Hut in Lake Jackson Tx several times and Teresa that works there is wonderful she is always fast and welcoming and the food is always good. Thank you Teresa”
“Worst store ever, ordered pizza at 8pm on the app took my money and never came. Kept saying it was being delivered on the app then disappeared. Tired to call multiple times to get it corrected never answered or just hung up the phone.”
“Made an order for delivery and they gave an eta of 65 mins. It took me a long time to get ahold of someone at the store and I was told after an hour and a half that my order wasn’t made yet and that they didn’t know when it will be made. Requested to speak with a manager and they just put me on hold for over 12 mins and I got tired and I had to hung up. Worst service if they don’t change management this store will lose alot of customer.”
“Plz dont rely on these ppl, they have served pepperoni on a veg pizza, i think some serious action should be taken , its nt a joke , how irresponsible,”
“We got our pizza at Pizza Hut in Lynn Haven, Florida on 2/27/25. This is our favorite Pizza Hut and every pizza we have purchased over the years has been delicious, on time and manager Tonya and employee Ismail need to be commended for the great job they are doing!”
