“My rating of 2 stars is due to bad customer service.
When ordering, I was told that the wait time was 45 minutes to an hour. So I waited about one hour and 10 minutes later to check on the order and I was then told that the order was just completed. I tried speaking with the manager, but to no avail. The order showed up 50 minutes later and was cold.”
“Refuse surface. Put up with lies from 1300 - 1600. Still have not eaten.
Driver leaves soda with another customer, driver is swamped or your
Order was cancelled by computer. Short staff when 6 different people answered the phone. Bring wrong order. Finally tells you refuse service.
Spent close to a thousand tipping and paying cash. Plus, have a stalker
Who interferes causing issues. Never again! Pizza Hut Bloominton, Ill 3098274646. Called BBB.”
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“I have not ordered from Pizza Hut in such a long time I thought it would be nice to order from them little did I know for a medium pizza with three toppings on it was gonna cost me $25 so I guess that won’t be happening again the pizza tasted OK not as good as it usually has been I don’t know what they’re doing wrong but something definitely tasted different this time I don’t know about anyone else but for one medium pizza that is a lot of money”
“This store gives Pizza Hut bad name. Store has uneducated and unprofessional staff. Employees are hostile, walk around like they are thugs. Present themselves as thugs, always without uniform walk around in their sweats and pajamas using slang like they are at block part and not at work. Employees don’t have professional appearance and not professionally groomed and seems like the just woke up and came to work. Employees in this store will stand outside and smoke cigarettes and will go inside and start handling food with out sanitizing and washing their hands but Pizza hut don’t care. Pizza Hut only cares about getting money from customer. Pizza huts is concerned about money, and they don’t worry about guest’s health and unsanitary food that they are serving to their customers. Customers are spending their hard-earned money in Pizza Hut thinking and believing that they are getting sanitary service and quality food.
I live like 5 minutes from the store and order from here 4-5 times every week. I order online and it always gives me option to order curbside for this store. But this one lazy employee, claims to be manager, with bad attitude and bad self-presentation always without uniform in pajamas refuse to do his job and do curbside delivery as pizza hut agree when taking orders. In my most recent experience I ordered food online and I was given option to select curbside delivery. I order my food and get to store and waited for about 40 minutes, but no one bring my food out to my vehicle. Store had 3 employees and 40 minutes that I waited only 2 customers came in to pick up food. This guy who claims he is manager was just chilling and walking around the store not worried that guest is waiting for his food outside. I called store multiple time and wont even answer the phone like the store was super busy. Finally answer the call and said “MAN” you must come inside to get your food and we are not doing curbside delivery. I told him, online for your store, system give me option to order and do curbside delivery. I told him, that I paid for that service and you guys took my money agreeing to provide curbside pickup and not providing me the service as promised. This Mr. EINSTIEN/Mr. MANAGER tells me he gets paid for making Pizza and not by providing customer service and tells me GUEST/CUSTOMERS do not pay his salary. I told him, every time he is here, we have this problem and told him that this is his job and he signed up for this and it seems like he doesn’t want to do his job and told him that he is getting paid for that.
This employee somehow believes that PIZZA HUT will continue to pay him if there are no customers paying or buying food from Pizza Hut. Then he started to get angry and Irate and louder and started to threat me by saying he is getting angry and will spit in my food next time I order (in today’s time with COVID-19, he is threatening me that he will spit in my food, I wonder how many times he has already done that to my food or to other people). Employees at this store tested positive with Covid-19 couple weeks ago and some of my family members were tested positive for covid-19 also after we ordered food from this store and now, I am wondering if that was the case where he was spiting in my food.
Then he was screaming and yelling and threatening me that he will come out there and show me (THIS WAS MR. MANAGERS ATTITUDE TOWARD PAYING CUSTOMERS). I told him he is not scaring anyone. I told him that I will file complaint about him, and he said file it with owners or the company I don’t care and said he is the store manager, and he don’t care about anything. I have been going to this store for years because this is so close to my house, but I believe going to Dominos or Papa Jones would be a better choice, to get quality food and service from trained professional who are willing to help and don’t just want to take customers hard-earned money and make excuses and not deliver quality service or food as they agree.
STORE LOCATION: 6141 Windhaven Pkwy #135, Plano, TX 75093”
“We ordered 2 large 3 topping pizzas and 36 wings and the cost was $84. I cannot believe anyone would actually pay that. You can get the same amount of wings from Domino's for $25. The young lady on the phone at pizza hut laughed and said their wings are $2 a piece. Pizza hut is disgustingly Greedy!!!”
“I experienced the worst encounter of marijuana smell in the elizabethton Tennessee pizza hut I sat there and watched two boys and young lady go to the suv and smoke marijuana then come back to goof off and continue to serve us smelling like that around my child it's uncalled for Matt Hyatt should drug test each one those employees point blank period!!!”
“On Monday, January 10, 2022 I attempted to order from the Pizza Hut app using the 30% off regular menu priced items-online only. Once again it stated something went wrong please try later. I called the Pizza Hut I usually go to, 975 W. Lincoln Hwy Schereville, IN, to make them
aware and to inquire how I could obtain 30% off. The male who answered the phone asked me to hold on. He came back to the phone stating he could take my order. I asked if there were any deals that I could receive 30% off. The male stated they do not have any deals. I asked to speak to the manager and the male hung up. I called back 3 more times and no one ever picked up the phone. I thank Pizza Hut for not answering the phone because I have fallen in love with PaPa John’s Pizza! Customer Service is everything and Pizza Hut just lost a Customer!!”
“Pizza arrived it was right beef and pineapple but the damn pizza was super salty I didn’t want to waste my money but I will never order from them again $20.84 is to much money to waste”
“I ordered half and half Cheese Lover Pizza and Super Supreme Pizza with stuffed crust and Pepperoni pizza. I indicated the removal of Pepperoni on the half and half order. When it was delivered, the "Cheese lover" pizza was loaded with pepperoni. My daughter saw the pizza and immediately said it was a wrong order cos the Cheese Lover pizza was loaded with pepperoni. I called to correct the order and the person I spoke with said "She made the pizza personally and she didn't put Pepperoni". I took a picture of the Pizza to send to her and her response after seeing the Pizza was "It looks like you packed the Pepperoni from the Pepperoni pizza on the Cheese pizza" I was infuriated and felt insulted. I'm never ordering from pizza hut.”
“the employees at richmond pizza hut are utter rubbish and should not be employed specially the young girl with the horrific purple cube car that car itself is a disappointment to a society and the pizza hut community. not to mention she was overly disrespectful and rude when i told her she forgot my drink and refused to go back and get it. she gave me gemini vibes and i will not be ordering again purely because i’m am repulsed i couldn’t enjoy my food after engaging in conversation with such a rude person who was left alone with my food.”
“Breadsticks were great. But the pizza was garbage... I'm sick as I write this. I couldn't even finish my order, as it's that disgusting. Good to see it hasn't changed since I was a kid. I'm quite stunned the franchise hasn't closed yet, it's AWFUL. $37 for this garbage...”
“I ordered the $30 delivered meal deal =$33:33 after 90 minutes I called the store no answer rang several times finally got them on the phone asked to talk to the manager and the guy hung up. I then went to the store at Gunghalin ACT and the manager couldn’t be bothered to talk to me despite me showing him the money was out of my account left me with a worker who told me to call customer care they were unhelpful and didn’t care despite me showing them the proof I had made the purchase”
“My order showed as delivered after 40 mins but I had not received it. So I spent the next 50 mins trying to call the hut but they didn't pick up. I went to the hut and could hear the phone ringing from out side but still they don't answer my call. When I went in they tried to give me the food that is now over an hour old and refuse me a refund when I wouldn't accept the old food. I now have paid £39.99 for nothing and the kids didn't get there pizza. STAY AWAY DONT USE SPECIALLY IF YOU DONT WANT TO DISSAPOINT THE KIDS”
“Wow... just like to say what appalling customer service...
Not only have I paid and waited for food, to be called when delivery was expected and then told you can't fulfill my order as you don't deliver to me, because of an error on your website, leaving me with no money too order more food for my at the time starving family. I have then had to chase you to raise a complaint to get my money refunded too me, as the shop had told me they hadn't taken the money, I have then had to wait a week to get you to agree to refund my money, another few days til its refunded on my card...
And not even an offer of a gesture of goodwill....disgusting customer service”
“I ordered a pizza from the Pizza Hut in Kodak, TN I ordered a surpreme pizza and said no mushrooms my husband is allergic. When the pizza got here it looked like they had put three hand fulls of mushrooms on the pizza.
I called the store back, and advised them of their mistake and asked for it to be replaced. They told me that it would be another hour to wait. I said I was not going to wait another hour. It was there mistake. They said if I came down there that it would be 15 minutes. I told them I could not drive due to having surgery on my foot. Then I told them that my husband was coming down to get the pizza that I ordered ready and I was told no. My husband drove me down there and this girl came out and i asked her if this pizza will not have mushroom. She said I should have told them that my husband was allergic. I said I did. She again said to me that I should tell them so they could use a clean knife. Again I said i did. I then said that maybe she should tell her employees to listen better because she could have put my husband in the hospital or worse in the morgue. i was then told that I did not need to talk to her that way. I never recived an appology or they never took responsibility of their mistake.
I will admit that i did irrate and mouithed off, but what would you do, take a change of loosing your spouse over their mistake?
SO PEOPLE IF YOU LIVE IN THE KODAK AREA!!!!!! DO NOT ORDER FROM THIS STORE BECAUSE YOU TAKE A CHANGE OF YOU BEING PUT IN THE HOSPITAL OR LOOSING A LOVED ONE DUE TO THEM NO LISTENING TO YOUR FOOD ALLERGIES. THEY NEED TO REMEMBER CUSTOMER SERVICE. THIS STORE HAS NO COMPREHENSION OF THIS.”
