“I placed an order online at Pizza Hut as I always do, but I make sure I get there before my order is done so that I know it is fresh. So as I’m waiting and looking for my order to come through the oven, I did not see the breadsticks that I ordered. The gentleman said the breadsticks were already in the warmer. I told him those were not the breadsticks that I ordered. Mine should be coming out with my pizza, he argued me up and down. I told him point-blank I place an order for fresh food. I want fresh food he got angry, went through another set of breadsticks into the oven came back rang up my money and threw my change back at me. he refused to give me his name , however, another guy was working with him by the name of Matthew and Matthew refused to give me his name as well however he did give me some number to call to speak to Juliana, so I’m going to give her a call. I’ll let you know how things went terrible terrible service. I’ve been going to that place since it was a restaurant down the street been living in this area for 27 years and these kids who work there now are rude and have no respect whatsoever. They need to be fired and they need to learn some manners.”
“Went to the one in Waterville maine about 10 years ago and it was filthy! Called Corp about it and was told they have new managers and didn't have the chance to clean, I told them it was bull! You have a restaurant or diner there's no excuse, found out a week ago from someone was there recently and said it's still filthy, surprised it's still opened”
“Me and my brother were excited about going to pizza hut. It was a 30 minute drive. We got in there and tried to find seating that would accommodate us. The booths would not fit us because they are for smaller people. My brother was trying to sit a table but there was only 2 chairs and my son was with me. The manager said we couldnt sit at 2 different tables close to each other, because of call aheads.... told us the booths can move but not enough for us. So we left. Really disappointed and will definitely let others know about this.”
“kampong ubi outlet's manager Rashid is so cheerful and helpful. he can multitask well and yet careful. while waiting to collect my pizzas, i see him helping both at the counter and in the kitchen. most if all, he is patient and so willing and eager to guide and teach and encourage us digitally how to order n collect efficiently. pleasant encounter with this matured, respectful young gentleman here. keep it up Rashid, kudos to you.”
“To Grove city Pennsylvania Pizza hut,Debbie,thank you for ur outstanding customer service and food keep up the good work,God speed,God bless!!!!!!!!!!!!!!!!!!!!!”
“Pizza was the best pizza i have ever had but the girl at the Brandeds Creek location who answered the phone has caused me to switch back to Papa Johns. She was terrible and made me cancel my order online and reorder again just to add a 2 liter bottle of soda. No empathy, no sympathy, no caring and because that location is the only location that delivers to me, I am not ordering from Pizza Hut again. She has lost a 25 year loyal member because she wanted to act like a thug on the phone.”
“Order # 3240901121707001302014235. The order was totally wrong. The only thing right was the meat. No extra cheese and not extra crispy.
I realized the cheese as I picked up at drive thru and honked my horn long enough to finally get an off duty associate to open the window. Was told they couldn’t add cheese at that point. I then ask for credit toward my $26 pizza which they indicated would do. Well, my credit card was charged and when I checked my app there was no credit there.
I understand why they’re rated 2 star now.”
“We went into Teeside Pizzahut and had an amazing visit, service was lovely and the staff were very friendly, food was quick, hot & delicious I will definitely be going back.”
“Pizza was delivered by door dasher no pouch to keep pizza warm she just handed me the cold pizza carton. The pizza was disgusting cold half baked I called but could not get anywhere. Finally.i connected with the store the kid that answered sounded like he was 10 years old said he'd give me a refund I dought it. I will never order from pizza hut again.”
“Pizza Hut is downright disgusting. I used to love it as a kid, but it’s the opposite of what it used to be. I wish they’d go back to the way things were.”
“I've only been to this PIZZA HUT once and had great friendly customer service and my pizza done correctly and not burnt and that was when the day shift manager was there.
Ordered 2 medium pizzas tonight and this is what I got home with.”
“Everything I order 25th Ave they dont have a driver or pizza for the box deal or the are closed when I'm gonna enter my card number it's always something with 25th Ave the drivers are nasty what makes me wanna continue to spend my hard earned money on such a cheap service hands down I can never get anything from there and be satisfied.Dont order breadsticks you won't get any sauce ever”
“I have ordered Wings and Pizza from here many times. So much so that the Manager knows me by Name. However; earlier today I ordered 12 Wings, Bone in, Buffalo style Medium. I didn't eat them right away because I had gotten me a Burger from another place before I picked up my order from Pizza Hut. So I ate my Burger when I got home. I just opened up my Wings about 7 hours later ready to eat them, opened them up and put of 12 Wings, I have 10 of the Drumettes and 2 Flats. I thought it was supposed to be half of each; and what makes it so bad I'm a Flats person. I prefer the Flats but I understand it has to be half of each. This isn't right, and this cost $20 and some Change. REALLY!!!”
“Why are you changing your menu all the time?
I like the deals but when looking for the full range I've noticed onion rings are advertised on the integral menu but not on the final menu. Why can't I get them anymore when they're advertised? I'm fed up of things changing with you.
If this carries on I'll go elsewhere for my take away. I've already reduced my regular order to half. How much further are you prepared to go.”
“Thank you so much for the nice customer service Pizza Hut employee. Supposed to order one but decided to order 4 Pizza. Scarborough area ( 2900 Eglinton Avenue East)”
“I'm finding *strings* of a foreign nature in my food, not sure if it's hair or strings from cleaning material but I'm not really a fan either way. Highly disappointed because this is my favorite go to place when wanting a treat.”
“On 6/5/24, I ordered my pizza via the website. Pizza Hut used Door Dash for delivery. However, after more than an hour, the Door Dash driver called me and said that the store hadn't even started on my order and she wasn't sure when she'd be able to bring my food. We decided to cancel it. I spoke with Door Dash and they said it was canceled on their end. I then drove to the store to ensure the cancellation (3126 Washington Rd, Atlanta, GA). The experience was completely ridiculous in itself because the employees were loud in the back (arguing with each other), unprofessional, backed up, and it was terrible. The attendant said he didn't see anything in the system under my name. The next day, I spoke with a manager who said she couldn't see anything in the system and suggested I wait a day or so and check my statement. Almost 3 months later, it wasn't refunded and I never even received the pizza that night. Also, the store's phone number is "out of service." I've called multiple times. I've sent emails to "customer service" multiple times, but they only reply with a recycled email, stating that someone would contact me. The contact has not been made.”
