“I wouldn’t even give this service a 1 star. Absolutely appalling customer service no reply, money taken from count but no clear route where my flowers are and what’s happening? Really disgusting!”
“Appalling company, service. Do not buy flowers from prestige. Order of flowers now 4 days late with no response from prestige. They won’t be fresh on arrival no clear route to get money back. Lowest of low.”
“The flowers I ordered on the 2 November with chocolates never arrived for my Daughter my bank account was debited that day for£ 26.plus
Never contacted at all about any problem Not at all happy with them”
“The worst ever experience I've had trying to buy anything then an extra £35 charge for ringing customer services and not even getting through. Ill never ever use this service again and I'd recommend everyone else stayed away from them. Never ever again.”
“Most helpful is don’t use if you want them delivered on date requested or the day after and fo t expect to ‘chat’ to customer services. Was on hold over 30 minutes. Shambolic at best. Won’t recommend at all. Very frustrated and disappointed customer. Customer service - isn’t any.”
“They are a terrible company, I used them to gift my mother flowers on the 30th October, they said the delivery would be done on time. Royal Mail sent me an email (one day late) stating that the flowers and chocolates had been delivered when in fact they had not at all! Currently sending emails to them demanding a full refund. Do not use this service.”
“It's absolutely no good delivering flowers if there isn't a message with them!! It was my 80th birthday yesterday had 11 deliveries of flowers from different companies & you were the only one to let me down.”
“Ordered 8 days before friend's birthday which was yesterday. Not delivered and no sign of them today. So disappointed, yesterday was a special birthday with no gift from me. Never again!!”
“Flowers were not delivered on birthday date required and there is no telephone number to speak to anyone .
Certainly not providing a service that was paid for.No refund either .”
“Not only were they wilting, looking like out of date flowers from a supermarket but the free chocs were insulting and the add on balloon didn't arrive. I will not bother again at £37. Absolutely gutted for my grand daughter's birthday.”
“I placed an order for some flowers for next day delivery - very much the same experience as the previous customer. This was the second time I had used prestige for a next day delivery - with exactly the same result - I will not make the same mistake again. As the customer below states - they use ROYAL Mail as their courier knowing they can not honour next day deliveries - they may be fine for long-lead orders - but will never ever use again. I believe they know their orders and timelines will not be achieved. I know now the flowers when they arrive will be wilted already. The reviews on this site are accurate which leads me to suspect the reviews on their own site are not.”
“I ordered Flowers and Chocolates on 6 August 9.40am to be delivered for my Sister’s birthday on 8 August. The package was dispatched to Royal Mail, Prestige Flowers chosen delivery service at 5pm on 6 August, was not received by Royal Mail National DC until 11.05pm on 7 August, was not received at Glasgow MC until 7pm on 9 August, despite me receiving an email from Royal Mail on 8 August advising delivery was expected that day. No delivery until 10.13 am on 10 August, two days too late for my Sister’s birthday. After seven emails a refund of the delivery charge was offered. Prestige Flowers used Royal Mail as their delivery service knowing this Order would not arrive on time. So disappointed I will never use this Company again.”
“Excellent service.
Ordered Flowers for my Daughter 21st today. They arrived first thing about 8.10am by Royal Mail.
She loves them. Arrived with the Vase I ordered and some Chocolates and a balloon.
Made her day along with other things bought for such a special day.
Can’t thank you enough Prestige. Also a voucher inside for Money off other items. Thrilled to bits.
On behalf of my Daughter Alice and I. Thank you x”
“Dreadful service from you
Flowers and chocolates ordered for 70th birthday in plenty of time to arrive in Germany on 31st July
Even sent a reminder email on 29th where I was assured they would be arriving on time
They arrived on 1st August! Too late for her special day
I am disgusted with your service and will never use you again
Appalling and not even a reply to my email sent on 31st July when it was looking like they would not be there on time”
“Shocking company! Flowers orders for Monday never arrived!! Used the online chat to more or less be told will take 14 days to investigate!!!
Told “it’s ok there in a box with water” yeah but I paid for fresh flowers to be delivered on a certain date... If you couldn’t do the order you should have said and given me the opportunity to go elsewhere.... the non delivery was bad enough but the aftercare is SHOCKING.... would never recommend this company and wherever I get the chance I will leave a review to warn others..”
