Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,277 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 14th April 2025

Derwin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my purchase. I was hesitant to order from an online seller as I'm hours away from any pond stores I could visit physically. The delivery was so fast and the items were well packaged. I will order again. Thanks!”

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Posted 2 weeks ago

“Got my plants quickly and they far exceeded what I was expecting!”

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Posted 2 weeks ago

“I have ordered several times over the past year. I had an issue with a product, but it was with the manufacturer and its website — no instructions for use accompanied the product. The mfr website was useless, too. The owner of Play It Koi answered my complaining email on a Sunday, telling me how to use the product. I have been pleased with all the products ordered from this retailer, so I wanted to give the company a chance at customer service. It excelled. I will continue to be a customer. I have ordered multiple plants — all good.”

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Posted 3 weeks ago

“My order arrived promptly and correctly! The hornwort portion was really large. My Koi ate most of it!!! I'm gonna order more now.”

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Posted 3 weeks ago

“So far most of the water poppies are surviving. We'll probably purchase more now that we are getting warmer weather.”

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Posted 3 weeks ago

“Plants arrived in timely and excellent condition!”

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Posted 3 weeks ago

“Customer service is absolutely fantastic! They answered all our questions and went above and beyond for us! Items we ordered came in early! All around a wonderful experience! ! Highly recommend to use them!”

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Posted 3 weeks ago

“Play it koi has always been a great place for me. They have what I need for my fish and pond and are always easy and friendly to talk to. They know what they are talking about, and do not try to push product. I have purchased many products and will continue to do so.”

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Posted 3 weeks ago

“Overall this is a great place to shop. The only thing I didn't like was that the water lilies were roots to grow instead they full blooms. I get it but may on the picture write roots only to avoid confusion. The fish and products are great so far!”

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Posted 3 weeks ago

“PIK is always a reliable source for plants for the pond along with fair pricing. When and if any treatment is needed for koi diseases, the selection options will take care of that situation.Always can count on the quality of the hyacinths.. By mid summer- the growth will be strong enough for the koi to nibble on the roots. Last pic included was taken mid summer from the last purchase.”

Play It Koi 5 star review on 21st March 2025

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Posted 3 weeks ago

“Very easy transaction and prompt delivery.”

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Posted 3 weeks ago

“ALWAYS VERY HELPFUL, FAST, QUICK AND RESPONSIVE. THE CUSTOMER SERVICE TEAM IS THE BEST, THANK YOU !!!!”

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Posted 3 weeks ago

“Plants were all healthy and beautiful!”

Play It Koi 5 star review on 20th March 2025

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Posted 3 weeks ago

“I appreciate your great customer service and your quality products.”

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Posted 3 weeks ago

“Quickly found the waterfeature pump I need to replace, the price was right and shipping was free. Delivered more quickly than promised. I will be purchasing all of my pond supplies from PlayItKoi.”

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Posted 4 weeks ago

“Service was not excellent”

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Posted 4 weeks ago

“This is the third time I have ordered from you and each time has been great. This time I had a question and used the "chat" and they got my message but for some reason they couldn't reply. They called me within a few minutes to answer my question and verified I had the correct part for my unit. What wonderful customer service!!!”

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Posted 4 weeks ago

“Quick and correct parts”

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Posted 4 weeks ago

“Appreciated the heads up so I could get in a pre-tariff, tax increased purchase.”

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Posted 1 month ago

“Not very good sent me the wrong product. Then told me I had to box the wrong item back up and take it bad to UPS store. None of this was my fault but I got no compensation for your screw up.”

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Posted 1 month ago

Play It Koi is rated 4.9 based on 3,277 reviews