Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,182 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 30th December 2024

Robert

681

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Great product. Fast shipping. Keeps you informed. Will always buy from them.”

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Posted 5 months ago

“More communication. Like when they shipping and when posible arrive”

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Posted 5 months ago

“Called for product fitment prior to ordering. Very knowledgeable staff.”

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Posted 5 months ago

“Product is perfect, reasonably priced and fast delivery. (it was on our porch when we got home, so not sure who delvered it).”

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Posted 5 months ago

“I have been PlayItKoi's customer for over three years. I stumbled onto their website accidentally and was impressed by the selection of brands and great prices. At the time, I was only digging my pond but I had an eye for a GC Tek AlphaNano filter assembly. Fast forward to the present day, I ordered the filter, the PerformancePro Artesian2 High Flow Pump, and a bunch of other stuff. The delivery of all items was fast and the products arrived safe and sound. Upon installation, all components functioned great. This is when I would probably stop and recommend this online store to everyone who is on the market for any pond components. However, it is not the end of the story. I had to replace a 2" pipe outgoing from the pump to the filter from schedule 40 to 80 due to high-pressure concerns. After that, in about a week or two the pump started to have trouble priming itself after an overnight shutdown. No leaks in any union couplings were detected by me as well as all check valves were clean from debris. In my quest to figure out what was going on, I wrote to PlayItKoi. I got a quick response from Ben within a couple of hours with a list of suggestions on how to troubleshoot air leaks in my system. My problem was resolved! I am very grateful to PlayItKoi for having my back not only at the time of making orders but what is more important for offering help when it is most needed. So fret not, Ben and his company will take care of you at all steps in between and after.”

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Posted 5 months ago

“this was our first time buying plants from Play It Koi, we're very happy. shipping was fast and they were packed nicely.”

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Posted 5 months ago

“Play It Koi have many beautiful koi fish. Easy to buy, good price.”

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Posted 5 months ago

“Play It Koi is a fantastic place for anyone who loves koi fish. They have a great selection and their customer service is friendly and helpful. If you’re looking to add some beautiful koi to your pond, Play It Koi is the place to go. You won't be disappointed, y'all!”

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Posted 5 months ago

“Before my (very positive) review, a suggestion: my main reasoning for choosing Play it Koi was your availability of many US native plants, which is so important for building backyard ecosystems. It would be amazing (and I think good for business) if you could clearly label on your webstore which species are US natives, and even provide a separate menu section for them. There's a huge native plant movement and you guys are primed to cater to it. Every single plant I ordered (18 in total, 9 species) was large and healthy, and packaged very well. The Mimulus even arrived with blooms! Ben was extremely helpful with getting my order shipped asap when we were facing a tough situation between brutally hot weather and travel plans - truly top notch customer service. I have already reccommended Play it Koi to many others in my personal circle and online. The one con I would mention is that some plants (specifically the Lizard's Tail) were in pots with roots growing through, so I had to painstakingly use a box cutter to free them with minimal damage. It was evidence of strong plants so I was happy, and I saved the damaged roots to hopefully propogate, but if you can find a way to grow them without the pots (or advertise as potted, rather than bare root) that would be great. Can't wait to order from you guys again. Thank you Ben, Kelly, and the rest of the Play it Koi team!”

Helpful Report

Posted 5 months ago

Amazing Connor, Thank you so much for your fantastic 5-star rating and for taking the time to write such positive & constructive reviews. We sincerely appreciate your feedback and your suggestions regarding both labeling and providing a separate menu section for US native plants and needing more details about the potted growth. These are something we will definitely look into more. We are constantly experimenting with what works best for growth and shipping. And you caught us in an experiment. ;-) Your feedback is invaluable. thank you. Thank you again for your kind words and for choosing Play It Koi. We can't wait to serve you again in the future. Warm regards, -The Play It Koi Team

Posted 5 months ago

“Bought a very nice RDF from Play It Koi, and I'd like to give a big shoutout to their team for their outstanding service and support throughout the purchase process. They were incredibly knowledgeable, helping me choose the right filter for my pond's needs. The team at Play It Koi went above and beyond, providing detailed guidance on installation and maintenance. Their customer service is truly exceptional, and they clearly have a passion for koi and pond care. I highly recommend Play It Koi to anyone looking for quality products and expert advice for their ponds.”

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Posted 5 months ago

“Excellent customer service and quick delivery! Will be ordering more from Play It Koi! -ABLAZE AQUASCAPES”

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Posted 5 months ago

“Everything went well, the food just on time for my hungry Koi. I guess I have to let you know if they complain - so far they neverdid.”

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Posted 5 months ago

“1 of 2 products went well.”

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Posted 5 months ago

“See below for comments about the plants. Fertilizer was as expected.”

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Posted 5 months ago

“Always have good pointers and tips friendly and product Always comes in a few days keep up the good work 🙂👍”

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Posted 5 months ago

“Fantastic”

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Posted 5 months ago

“I got my product and works fine!”

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Posted 5 months ago

“I am sizing a pump to go with it at this point before I can install the pressure filter”

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Posted 5 months ago

“They were shipped with a cooling pack, put them in the pond and have not seen them since”

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Posted 5 months ago

Play It Koi is rated 4.9 based on 3,182 reviews