Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,192 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 19th January 2025

Anonymous

Play It Koi 5 star review on 30th December 2024

Anonymous

682

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 star rating for sure! you guys are always right on point. Play It Koi is the only place I go for my pond supplies. Phenominal service!”

Helpful Report

Posted 1 year ago

Thank you for the 5 star rating, Kelly! We are so pleased that you think so highly of Play It Koi and that you enjoy our services. We strive to ensure that we give our customers the best possible experience. We appreciate your support and your kind words, and we look forward to seeing you again soon!

Posted 1 year ago

“Easy to order. Everything arrived quickly and was well packaged”

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Posted 1 year ago

Thank you Linda for your 5 star rating! We're glad that you found ordering and delivery of your purchase to be so easy, fast, and well-packaged. We appreciate your support!

Posted 1 year ago

“The Play It Koi gang provided me with Good support!”

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Posted 1 year ago

Thanks for your 5-star rating, Brock! We really appreciate the support from the Play It Koi gang and are glad to hear you received good service from them.

Posted 1 year ago

“All went swimming well 🏊‍♀️”

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Posted 1 year ago

Thank you so much for your 5 star rating of Play It Koi, Brian! We are so glad to hear that all went swimming well for you. Your feedback is incredibly valuable to us.

Posted 1 year ago

“Everyone I spoke with was very helpful in the design of my koi pond and waterfeature”

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Posted 1 year ago

Thank you for your 5-star rating of Play It Koi! We really appreciate your loyalty as a customer, and glad to hear that everyone was helpful in the design of your koi pond and water feature. We look forward to helping you with all your koi pond and water feature needs!

Posted 1 year ago

“The people are caring and professional”

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Posted 1 year ago

“easy buying experience”

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Posted 1 year ago

“Incredible, personalized customer service. Super fast shipping. Really saved the day. Thanks!”

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Posted 1 year ago

“This was my first online order with Play It Koi and the entire experience was great! The website was easy to use and my order arrived sooner than expected. The company followed up with me to make sure I was happy and I love their personal communication style - witty and friendly - much more connected than the typical online ordering experience. I'm now a loyal customer!”

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Posted 1 year ago

“Play It Koi is a great online resource for Koi products! Their website is easy to use and they have great products. I recently placed my first parts order and my order arrived sooner than expected, and everything looked perfect. They will be my go-to pond supply source moving forward. I also love the witty and friendly communications and how they follow up with customers to be sure they are satisfied. Online purchasing can be so disconnected, but Play It Koi makes it a more personal experience. They make me feel valued - I love it!”

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Posted 1 year ago

Thank you so much for your awesome 5 star rating of Play It Koi, Errolyn! We strive to provide our customers with the best online shopping experience, from easy-to-use websites to great products and speedy delivery. We also love being able to create a more personable buying experience for our customers. It truly makes us feel appreciated when customers take the time to leave such a great review. Thank you for your review, and we look forward to assisting you with your Koi pond supplies needs in the future!

Posted 1 year ago

“Prompt delivery and great communication.”

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Posted 1 year ago

“I am impressed with Play It koi’s follow through and service! These guys make the complex seem easy and I am grateful for their service. Derek is a great help! Give him a raise! -CC”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

Thank you so much for your excellent rating of Play It Koi Al. We really appreciate you taking the time to rate us. We look forward to bringing you more Pond supplies in the future. Thank you again!

Posted 1 year ago

“It was the first time I was ordering from your web sight. I must say your customer service is suburb !!! I don’t order online often. I gave you my wrong email address and a wrong phone number. (Only I could do that). Kelly straitened out everything for me. The product I can’t comment on it yet. I live in Buffalo and won’t be using it for quite awhile. Hoping it works out well. My Koi are huge and eat the plant roots where the plants die. I glad I found you online. Hope to order again. Thank you Maureen Krause PS. Plus it was delivered 2 days early!”

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Posted 1 year ago

Thank you so much for the great 5 star rating and your wonderful review, Maureen! It's always great to hear that customers are satisfied with their experience ordering from our website. We really appreciate your kind words about Kelly and the customer service she provided. We hope that the floating flora islands work out for you and that you are able to enjoy it for some time to come. Thank you for your trust in us and we look forward to being of service again soon!

Posted 1 year ago

“The liner we ordered was at a competitive price. Shipped quickly. Although came a week later than expected due to an ice storm in Dallas holding up the UPS shipment. NOT the fault of Play it Koi.”

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Posted 1 year ago

Thank you so much, Lynn, for your 5 star rating of Play It Koi! We appreciate you as a loyal customer and appreciate that though the shipment was delayed due to an ice storm, you still chose to give us a 5 star rating. We are thankful for your understanding and glad that you were happy with the competitive price and quick shipping. Thank you again!

Posted 1 year ago

“Excellent service, very satisfied”

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Posted 1 year ago

Thank you so much, Darlyn, for your glowing 5-star rating of Play It Koi! We are thrilled to hear that you had an excellent experience with our service and are very satisfied. We appreciate your kind words and your support!

Posted 1 year ago

“I am always happy with the service I get from PlayItKoi. They offer great products and my items come very fast.”

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Posted 1 year ago

Thank you so much, Donna, for being a loyal, repeating customer of Play It Koi! I'm so glad to hear that you have had great experiences with our service, products and fast delivery every time. We really appreciate your ongoing support. Thank you!

Posted 1 year ago

“The on-line ordering was simple and easy.”

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Posted 1 year ago

Thank you Andy. Wishing you the best!

Posted 1 year ago

“They had a filter part I needed. It was shipped and arrived within a few days and got my pond vacuum up and running in no time”

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Posted 1 year ago

Thank you so much, Diane, for taking the time to leave us a 5-star rating! We're thrilled to hear that you were able to find the part you needed and that it got to you quickly. The shipping gods were good to us ;-) yay! With Spring just around the corner, that pond vacuum will certainly come in handy.

Posted 1 year ago

“Was very pleased how quickly my product arrived and so far it’s working beautifully hope it lasts a very long time as of now it’s just been a few days I am hopeful however & my fish are happier too😊🐡🐟🐌🌱🌿”

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Posted 1 year ago

Thanks so much, Melodye! We're so glad to hear that you were pleased with how quickly your product arrived, and that it is working great so far. It sounds like your fish are enjoying it too!

Posted 1 year ago

Play It Koi is rated 4.9 based on 3,192 reviews