Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,278 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 14th April 2025

Derwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Didnt return calls, aswered phone 1 out of 10 times I called. Shipping information was not sent until day before packsge was to arrive. Getting this info was critical because I was scheduled to be out of town.”

Helpful Report

Posted 2 years ago

“I recently ordered Nijikawa Color Genesis Premium Koi Food × 1 44lb Sinking 5mm. It arrived in 5 days but the production date says the food is 1 year old. Everything I have read about this food is that it is the freshest you can get, and this was not so I was very disappointed to see that it was a year old. Not much I can do about it now except find another vendor.”

Helpful Report

Posted 3 years ago

Nicholas, I'm very sorry to hear of your disappointment about the production date on the Nijikawa that you received. Our most recent shipment that arrived with the Color Genesis on it was delivered to us on 3/3, and at the time of delivery, the batch was the freshest that Nijikawa had available (Production date of 5/29/21). We utilize FIFO inventory procedures to ensure we maintain the freshest food possible, but with supply chain challenges across the globe, this was the freshest food that was available, and it was either we take this delivery or not have any Color Genesis to offer. If you would like to contact me prior to your next purchase to ensure the food's production date meets your expectations, I would be happy to verify the date before shipping your food out in the future. Once again, I'm very sorry to hear of your disappointment. I hope that you understand and give us a chance to take care of you again in the future. Best, Derek Boucher VP of Sales and General Manager Derek@PlayItKoi.com

Posted 3 years ago

Play It Koi is rated 4.9 based on 3,278 reviews