Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,148 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 17th November 2024

664

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order in just two days and I am waiting to feed the new food as soon as I run out of the old food. Very interested to discover how my Koi enjoy the new blend. Thank you!!”

Helpful Report

Posted 5 months ago

Hi Bradley, Thanks so much for the kind review! As a best practice, when introducing new food to your koi, it's best to mix the old food with the new one for about a week. Even though koi can seem like pigs, transitioning gradually helps them adjust better to the new food. Switching abruptly can be tough on them, so a gradual introduction is always recommended. Cheers and thanks so much for your continued support! best, Ben

Posted 4 months ago

“The first shipment of Koi came deseased because of a flight delay but Play it Koi imediately sent a new shipment that arrived well. They are now swimming happily in my pond.”

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Posted 5 months ago

“I do pond maintenance and build ponds. I always use Play It Koi for my supplies. The ease of their website is great. If I have a problem they always rectify the problem. Highly recommend for pond supplies.”

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Posted 5 months ago

“Shipping was expensive and took a week however they did what they promised.”

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Posted 5 months ago

“Your pond lily and water hyacinth plants were well packed and arrived in excellent condition! They are all thriving in our large ceramic water pool. Many Thanks!!”

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Posted 5 months ago

“Recently, my Pond Max color changing lights went flashing and then off(after?5 years or so). Ben was super helpful in assisting with problem solving. A++ for customer service! It was the controller. I upgraded and added a light sensor and changed some bulbs. Thanks!!”

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Posted 5 months ago

“Order arrived promptly and in excellent condition”

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Posted 5 months ago

“Plants arrived timely and in good condition.”

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Posted 5 months ago

“Works great. Had a small issue at the beginning. Contacted customer service. They promptly fixed the issue. Great customer service. Very satisfied with this company. Will order from them again.”

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Posted 5 months ago

“Fast delivery good service great place to deal with”

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Posted 5 months ago

“amazing service as always! Love doing business with Play it koi!”

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Posted 5 months ago

“Prompt delivery. Just as advertised.”

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Posted 5 months ago

“I needed to find a part for my Aqua Ultraviolet filter and quickly found it online at Play It Koi. Derek quickly responded to my questions about how to DIY replace it myself and assisted me with expedited shipping. Even though I’m in Southern CA and the shop is up in WA, I felt like this was as my neighborhood pond supply store. I am so appreciative of the help and quick service/delivery time, this will be my go-to shop for my koi needs. Thanks guys!”

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Posted 5 months ago

“As always, Derek and the team are responsive to my needs and do everything they can to expedite things in emergencies. I continue to support family-owned businesses and they do a great job.”

Play It Koi 5 star review on 15th June 2024

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Posted 5 months ago

“I was extremely impressed with the plants I received for my pond!!! Soo healthy and very well preserved… I will be ordering again!! Happy I found you❤️”

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Posted 5 months ago

“Perfect! Easy to connect and does the job!”

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Posted 5 months ago

“Delivery was great”

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Posted 5 months ago

“Two purchases later, PlayItKoi is my go-to for aquatic plants! Quick to ship and everything arrives well packed and healthy.”

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Posted 5 months ago

“Beautiful healthy plants, fast shipping. Fantastic job!”

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Posted 5 months ago

“Plants arrived in good condition.”

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Posted 5 months ago

Play It Koi is rated 4.9 based on 3,148 reviews