Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,293 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 20th April 2025

Kimberly

Play It Koi 5 star review on 14th April 2025

Derwin

715

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before my (very positive) review, a suggestion: my main reasoning for choosing Play it Koi was your availability of many US native plants, which is so important for building backyard ecosystems. It would be amazing (and I think good for business) if you could clearly label on your webstore which species are US natives, and even provide a separate menu section for them. There's a huge native plant movement and you guys are primed to cater to it. Every single plant I ordered (18 in total, 9 species) was large and healthy, and packaged very well. The Mimulus even arrived with blooms! Ben was extremely helpful with getting my order shipped asap when we were facing a tough situation between brutally hot weather and travel plans - truly top notch customer service. I have already reccommended Play it Koi to many others in my personal circle and online. The one con I would mention is that some plants (specifically the Lizard's Tail) were in pots with roots growing through, so I had to painstakingly use a box cutter to free them with minimal damage. It was evidence of strong plants so I was happy, and I saved the damaged roots to hopefully propogate, but if you can find a way to grow them without the pots (or advertise as potted, rather than bare root) that would be great. Can't wait to order from you guys again. Thank you Ben, Kelly, and the rest of the Play it Koi team!”

Helpful Report

Posted 9 months ago

Amazing Connor, Thank you so much for your fantastic 5-star rating and for taking the time to write such positive & constructive reviews. We sincerely appreciate your feedback and your suggestions regarding both labeling and providing a separate menu section for US native plants and needing more details about the potted growth. These are something we will definitely look into more. We are constantly experimenting with what works best for growth and shipping. And you caught us in an experiment. ;-) Your feedback is invaluable. thank you. Thank you again for your kind words and for choosing Play It Koi. We can't wait to serve you again in the future. Warm regards, -The Play It Koi Team

Posted 9 months ago

“Bought a very nice RDF from Play It Koi, and I'd like to give a big shoutout to their team for their outstanding service and support throughout the purchase process. They were incredibly knowledgeable, helping me choose the right filter for my pond's needs. The team at Play It Koi went above and beyond, providing detailed guidance on installation and maintenance. Their customer service is truly exceptional, and they clearly have a passion for koi and pond care. I highly recommend Play It Koi to anyone looking for quality products and expert advice for their ponds.”

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Posted 9 months ago

“Excellent customer service and quick delivery! Will be ordering more from Play It Koi! -ABLAZE AQUASCAPES”

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Posted 9 months ago

“Everything went well, the food just on time for my hungry Koi. I guess I have to let you know if they complain - so far they neverdid.”

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Posted 9 months ago

“1 of 2 products went well.”

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Posted 9 months ago

“See below for comments about the plants. Fertilizer was as expected.”

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Posted 9 months ago

“Always have good pointers and tips friendly and product Always comes in a few days keep up the good work 🙂👍”

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Posted 9 months ago

“Fantastic”

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Posted 9 months ago

“I got my product and works fine!”

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Posted 9 months ago

“I am sizing a pump to go with it at this point before I can install the pressure filter”

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Posted 9 months ago

“They were shipped with a cooling pack, put them in the pond and have not seen them since”

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Posted 9 months ago

“Great experience!”

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Posted 9 months ago

“Fantastic company to buy from! They will have all my pond business for sure!”

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Posted 9 months ago

“First time purchase and delivery was on time even with the heat. Thank you for your business!!”

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Posted 9 months ago

“good selection. prompt delivery”

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Posted 9 months ago

“Thanks for the fast service and having this equipment in stock! Had to do some re-plumbing and after getting it running, the water cleared up in about 4 days.”

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Posted 9 months ago

“Great looking Plants.”

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Posted 9 months ago

“Even with our heat, plants looked good. Thank you. I do wish planting instructions came with each plant, only because this was my first time with live plants in my koi pond.”

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Posted 9 months ago

“Great!! Loving the fell of your company”

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Posted 9 months ago

“Good service over several purchases. Love they have PondMax products and parts, but wish they had parts for older model filters too.”

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Posted 9 months ago

Play It Koi is rated 4.9 based on 3,293 reviews