Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,278 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 14th April 2025

Derwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was surprised when my order showed up, was watching for a email,”

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Posted 1 year ago

Our apologies for the "surprise" shipment. On our end it looks like emails were sent, so I'm not sure exactly what happened there. We will investigate what happened on our end to try and prevent this from happening again. Thanks for bringing this to our attention!

Posted 1 year ago

“Great products . Lots of choices. Great website. Very informative. Thanks”

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Posted 2 years ago

Thanks for the review, Ann! We appreciate your feedback and are glad you enjoyed our products, website, and wide selection of choices. It's always our goal to provide a great user experience, so we're thrilled get your positive feedback. Thank you and we hope to see you again soon!

Posted 1 year ago

“All 3 plants arrive a little beat up but alive and healthy. It should not take them long to recover from shipping. Looking forward to adding them to my pond.”

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Posted 2 years ago

“So far so good, just put it in the pond, so I don’t have longevity or quality, but it came quickly and very well priced. We’ll see how it goes.”

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Posted 2 years ago

“4 atars because I don't know what the plant's survival rate will be. Delivery was amazingly fast. They were well packaged.”

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Posted 2 years ago

Four stars we will take, although admitedly we hope to get to 5 stars on your next order Charles. ;-) We appreciate your honest feedback and are glad that the delivery was so fast. It's our aim to ensure customer satisfaction, so thank you for choosing to shop with us!

Posted 2 years ago

“Very good products and fast shipping! Wish we could get shipping free when buying over $35.”

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Posted 2 years ago

“Everything was fine except the high shipping fees.”

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Posted 2 years ago

“Great costomer service, however the product I bought didn't work on my pond”

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Posted 2 years ago

“Your shipping is to expensive. Otherwise it was a good business transaction.”

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Posted 2 years ago

Thank you for your review, Joe! We really appreciate your business and value your feedback. We apologize for the expensive shipping; we strive to keep the shipping prices as low as possible, but they have been consistently on the rise. We hope you will continue to be a returning customer in the future, and remember that most orders over $99 ship for free!

Posted 2 years ago

“Shipping is pretty fast especially for plants. It would have been nice if the plants came with planting instructions however. I can find info on water Lillie's but not the iris. So I'm left to Google. Otherwise solid experience”

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Posted 2 years ago

Thank you so much for your feedback Tara and for being a repeat customer at Play It Koi! We appreciate that shipping was fast. We typically auto-email instructions once your order is fulfilled, but we recently shifted email providers so I'm wondering if perhaps things got dropped here? I'll look into it. Thank you again for hte feedback and sorry they didn't come through. best, Ben

Posted 2 years ago

“Was very pleased how quickly my product arrived and so far it’s working beautifully hope it lasts a very long time as of now it’s just been a few days I am hopeful however & my fish are happier too😊🐡🐟🐌🌱🌿”

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Posted 2 years ago

Thanks so much, Melodye! We're so glad to hear that you were pleased with how quickly your product arrived, and that it is working great so far. It sounds like your fish are enjoying it too!

Posted 2 years ago

“The bad news…your supplier sent an open box with parts missing….the good news, you took care of it with one email and pictures explaining the issue.”

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Posted 2 years ago

“Very knowledgeable of what I needed,received the exact replacement part. ordered Thursday early afternoon was told I would get it Saturday did not receive till Tuesday evening that's my only complaint.”

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Posted 2 years ago

Apologies Jeffrey about the 2-day delay on the delivery of your PondMax transformer. I double-checked your order and while I verified we did everything possible on our end to make Saturday delivery, it does appear the shipping gods just were not good to us this time around. ayye ;-) Anyhow, I credited your account an additional 100 Fin Points for the trouble here. I know that you recognize it is out of both of our spheres of control, but I'm sorry for the missed expectation nonetheless. Until the next time Jeffrey, we are wishing you the best! - Your PIK Favorites~

Posted 2 years ago

“Good place to shop for your koi pond Supply.”

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Posted 2 years ago

“My parts arrived in a very timely manner and I would definitely use PlayitKoi again for my pond needs. DC Vinson”

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Posted 2 years ago

“Fast shipping, thank you”

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Posted 2 years ago

“Please stop contacting me. The website, buying process, and plants are amazing but you have spammed me with so many text messages, emails, and I don't need all of that. Please stop contacting me. Your plants and website is amazing overall.”

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Posted 2 years ago

“Substitute light worked as a replacement!”

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Posted 2 years ago

“I love the product. I have used it for some years. We sold our home some 2 years ago with 2 ponds. I now have a new pond and immediately ordered again. I received the product but no dropper. I sent a text stating that but just went down and got a baby dropper and I am useing that. But still sold on the product.”

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Posted 2 years ago

“The plants came packaged in a way to ensure that they made it alive to South Carolina! I also got more than 6, just in case some didn't make it! My fish food just arrived today. I've used this food before from another provider. It is great for growth and color!”

Play It Koi 4 star review on 29th August 2022

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Posted 2 years ago

Play It Koi is rated 4.9 based on 3,278 reviews