Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,278 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 14th April 2025

Derwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every year I change out the filters on my PondMax 2400 unit that's used on a 170 gallon outdoor aquarium. I always order through Play It Koi, as the product comes immediately, packaged perfectly and looks like it's "off the shelf" condition. I have contacted Play It Koi in the past, and they have been super-helpful and knowledgeable.”

Helpful Report

Posted 2 months ago

Hi Dan! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 1 month ago

“Excellent packaging and swift delivery”

Helpful Report

Posted 2 months ago

Hi Walter! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 1 month ago

“Yall are amazing and items shipped quickly thanks”

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Posted 2 months ago

Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 1 month ago

“Bottle wasn’t sealed? Leaked all over in the box, only half left in bottle. Very disappointing. However Kristen in customer service was fantastic and spoke with the manufacturer to get the product replaced quickly. I couldn't be happier with my experience with Play it Koi and I will shop with them again!”

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Posted 2 months ago

It was my pleasure Geri! Please do not hesitate to reach out with ANY issues and we will do our best to resolve them :) Best fishes, Kristen

Posted 1 month ago

“The customer service at this business is the best! Thank you Derek, most recently on several issues I was having with my equipment. The response time when I've reached out to Play it Koi has always been excellent. The products I've purchased have arrived in good condition and timely.”

Helpful Report

Posted 2 months ago

Thank you very much for your review! We strive to have excellent customer service and are lucky to have great employees like Derek! Please feel free to 'drop us a line' if you have any qestions in the future! Best fishes, Kristen

Posted 2 months ago

“Great!!! Fast an correct followed by email shipping info, thanks guys!!!”

Helpful Report

Posted 2 months ago

Hello Violeta! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“Always better than expectations”

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Posted 2 months ago

Hello Shady! We love to hear this - thank you so much for choose Play It Koi! We hope to be able to help you with all your pond needs :) Best fishes, Kristen

Posted 2 months ago

“The duckweed arrived intact and was a much larger qty than I expected ... thank you. I will definatly use you all again.”

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Posted 2 months ago

Hello Brad! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“I was drawn to your site due to a pump in my pond stopping. I noticed it had oil seeping from the impeller. My pond has catfish, brem, and a plant eating fish. The population is steady except for a visit by the local king Fisher. I researched your oil free pumps and was convinced your pumps were cleaner and with the warrenty, cheaper than the oil leaking pump I needed to replace. The pump arrived early and in good condition. I will be installing it today. Ergo I am lacking feed back on the performance of the pump.”

Helpful Report

Posted 3 months ago

Hello Jack! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help, so please feel free to reach out if you have any questions about your new pump down the road! We hope it works out perfectly for you! Best fishes! Kristen

Posted 2 months ago

“Items orederd arrived perefectly and on schedule. Thanks to all at Play it Koi!!”

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Posted 3 months ago

Hello Rogelio! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“My purchase was processed and shipped right away and I was kept updated on the entire journey at every step.”

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Posted 3 months ago

Hello Peggy! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 3 months ago

“Fantastic... very impressive.”

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Posted 3 months ago

Hello Michael! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 3 months ago

“Thank you Pay It Koi.”

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Posted 3 months ago

Hello Lieu! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 3 months ago

“Can't show enough love for Play It Koi here. I found them by chance in my search for a re supply for a bag of food for my school (Nijikawa growth). But the service that made me loyal was when my skimmer pump needed replacing after my pond had an unexpected drain. The bakki filter backed up, drained the pond down to half, and the skimmer pump ran for God knows how long sucking air. Rather than taking advantage of me and selling me an expensive Aquascape pump, Kristen took time to troubleshoot what I assumed to be a fried pump, even sending a schematic of the pump, and detailed instructions. Assuring me that PIK would exhaust every option before taking the max out of my pocket. Well, 2025 has started swimmingly, as I was able to fix my pump at no cost with her help. Eventually I will obviously be buying new pumps, and pond equipment, and obviously food from Play It Koi, but with the knowledge that they'll have my back over sheer profit (not saying profit is bad, I'm not libtarded lol). Thanks again Kristen, and the rest of the team......FINS UP! (See what I did there, Kristen? 😂🐬”

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Posted 3 months ago

David, it was a pleasure working with you to resolve this problem and I'm just happy it ended up being fixed! We are so glad to have gained a loyal customer and we look forward to continuing to help you pond in the future! Fins Up (and Go Bills of course), Kristen

Posted 3 months ago

“Quick and easy, fair pricing, friendly customer service.”

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Posted 3 months ago

Hello! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 3 months ago

“Ivan and Kristen were AMAZING! Thank you so much for your help selecting my new filter media. I'm so happy I reached out and will be a customer for life! This type of customer service is really hard to come by especially online. THANK YOU!”

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Posted 3 months ago

WOW, Dudley! Thank you so much for your kind words! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 3 months ago

“Excellent products, excellent company, fast shipping, what more could i want? :)”

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Posted 3 months ago

We aim to please, Shelli! Thank you for choosing Play It Koi and your 5-star review! Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 3 months ago

“Very easy to order and arrived when it was supposed to arrive. Great price for a great product. Makes it very easy to measure and check on the health of our koi. It is must have for any koi hobbyist or koi dealer.”

Play It Koi 5 star review on 30th December 2024

Helpful Report

Posted 3 months ago

Hey Robert! Woah - beautiful koi! Thank you so much for sharing. We're all fish lovers here at Play It Koi and enjoy seeing our customers thrive with their fish and ponds! We're glad you are liking the product and hope you will continue to choose Play It Koi for all your pond's needs! Best fishes, Kristen

Posted 3 months ago

“excellent! quick delivery and packaged well”

Helpful Report

Posted 3 months ago

Hello! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 3 months ago

“I ordered 4 snails for my pond , I was not sure what condition they would arrive , but I decided to take a chance. Not only did they arrive perfectly fine, but received an additional two . All six acclimated right away and proceeded to do there job . The pond looks amazing thanks to the snails who doubled in size in no time. I was so impressed, I placed a second order.”

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Posted 3 months ago

Hello Howard! We are so happy to hear you love your snails and they love their pond! Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 3 months ago

Play It Koi is rated 4.9 based on 3,278 reviews