Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,188 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 30th December 2024

Robert

681

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was fine except the high shipping fees.”

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Posted 1 year ago

“Will deffinately order from you again”

Play It Koi 5 star review on 21st March 2023

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Posted 1 year ago

Thank you so much for the 5 star rating and photo, Elise - we really appreciate it! We hope you enjoy your order, and we look forward to having you shop with us again!

Posted 1 year ago

“The plants shipped quickly and arrived healthy with carefully packed. I hope they are grow because they came right at the temperature of 38°F. At this time their leafs are getting burn to brown. That is the reason I don't want to share the picture at this time.”

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Posted 1 year ago

“You did great ! The plants were healthy, green and arrived quickly. Thanks.”

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Posted 1 year ago

Thank you for the 5-star rating, Susan! It means a lot to us that you chose to shop with us again and were pleased with the plants being healthy, green. We really appreciate your repeated business!

Posted 1 year ago

“Play it Koi always takes care of me. This time was no different. Thank you -Flo”

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Posted 1 year ago

“The Japanese flag irises I ordered arrived faster than I expected and they have substantial roots. I can’t wait to watch them take off and fill in. Great first experience with Play It Koi!”

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Posted 1 year ago

Thanks for the great review, Leigh! We're glad to hear that your Japanese flag irises arrived faster than expected and that you're pleased with them! We always strive to provide our customers with an excellent experience and it's great to hear that we've succeeded. Thank you again for your 5-star rating of Play It Koi!

Posted 1 year ago

“Fantastic products. Fantastic service. Knowledgeable staff.”

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Posted 1 year ago

Thank you so much, Madeleine, for your 5-star rating of Play It Koi. We really appreciate your feedback - it's so wonderful to hear that you've been so satisfied with both our products and services! We are so thankful to have you as a loyal customer and we look forward to serving you in the future.

Posted 1 year ago

“I am so impressed with Play it Koi! My plants came sooner than expected and in excellent shape. I needed some information about planting so I sent an email and received a response quickly. My question was answered and so far my plants seem very happy. I'm sure I will be purchasing from here again.”

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Posted 1 year ago

Thank you so much, Sharon, for your 5 star rating of Play It Koi! I'm so glad you had a great experience with us. I'm glad you received your plants quickly and in excellent condition, and even more delighted that your questions were answered quickly and thoroughly. I'm sure you will have a great time watching your plants thrive. Thank you again for your positive review!

Posted 1 year ago

“Super fast shipping, great commu ications”

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Posted 1 year ago

Thank you Leonard for your 5 star rating of Play It Koi! We are more than happy to hear that you had a positive experience with our super fast shipping and great communications. We really appreciate your feedback and your loyalty as a repeat customer. Thanks again!

Posted 1 year ago

“Great experience again from PlayitKoi! Had a slight issue with initial order but team quickly corrected the issue and had the correct part sent to me pronto. Greatly appreciate their great customer service.”

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Posted 1 year ago

Thank you so much Robert for the 5 star rating! We are delighted to hear that you had another great experience with PlayItKoi! We greatly appreciate your loyalty and your excellent feedback. It means a lot to us, and we are happy that our customer service team was able to quickly address your issue. Thank you again for your support!

Posted 1 year ago

“Excellent service and products!!”

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Posted 1 year ago

Thank you, Margaret! We are so pleased that you enjoyed our services and products. We strive to provide excellent service and quality products, so we appreciate the five star rating!

Posted 1 year ago

“Great costomer service, however the product I bought didn't work on my pond”

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Posted 1 year ago

“This liner is huge. The definitely gave me a couple of courtesy fee. Not complaining.”

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Posted 1 year ago

Thank you so much, James, for your 5 star rating of Play It Koi! We love to hear how satisfied you are with the liner. It means a lot to us that you are a returning customer. Thanks again!

Posted 1 year ago

“First time ordering from this company. When the plants arrived our weather decided it was not finished with winter temps so I sent a message asking what the best way to keep them was until it warmed up. I received a prompt, friendly reply that indicated to me that they do care for their customers. I also received extra plants.🙂 I would not hesitate to order from them again. Although I am not familiar with this type of plant, they look strong and healthy and I have no doubt they will do well.”

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Posted 1 year ago

Thank you so much for your kind words, Susan! This is the kind of feedback that really makes our day! We are delighted to hear that the plants arrived in good condition despite the cold weather, and glad to hear that our customer service team was quick and helpful in filling your request. We always strive to deliver the best possible buying experience and we are glad to see that was the case for you when you made your first purchase. We're glad you would purchase from us again and we look forward to serving you in the future!

Posted 1 year ago

“Ben have perfect customer service thanks I'm very happy for you service”

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Posted 1 year ago

Thank you so much for the five-star rating, Andres! The team will be sure to give Ben a pat on the back for the great job he does!

Posted 1 year ago

“Package arrived early and product worked as advertised.”

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Posted 1 year ago

Thank you so much for the kind words! It's always great to hear when we are able to exceed expectations. It really means a lot to us. Thank you for your support!

Posted 1 year ago

“There was a delay with being able to get the Uv light to me but it wasn’t on them. Their customer service was one of the best and immediately helped and provided a very detailed explanation of what happened. My first time ordering from them but definitely not my last. Thank you!”

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Posted 1 year ago

Thank you so much for taking the time to write such a wonderful review of your experience with Play It Koi! We truly appreciate your kind words about our customer service and are so thankful for your choice to become a returning customer. We look forward to providing you with an exceptional service in the future. Cheers!

Posted 1 year ago

“My plants were in excellent condition. I will send photos as soon as the lilies start to grow.”

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Posted 1 year ago

Thank you Rebecca for your kind words! I'm so glad your plants were in excellent condition, and I look forward to seeing photos of the lilies when they start to grow.

Posted 1 year ago

“The plants work great and I'm looking at maybe ordering others later.”

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Posted 1 year ago

Thank you so much for the 5 star rating, Vicki! I'm so glad to hear that the plants are working great, and that you're thinking of ordering more. We appreciate your loyalty and support!

Posted 1 year ago

“Price is right and quick and fast delivery 😊”

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Posted 1 year ago

Thank you so much, Deborah! We appreciate your kind words, and are delighted to hear that you were happy with our prices, quick delivery, and fast service. 😊

Posted 1 year ago

Play It Koi is rated 4.9 based on 3,188 reviews