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Play It Koi Reviews

4.9 Rating 3,147 Reviews
A-
Happiness Grade
Read Play It Koi Reviews

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast

Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.

A

Price - Excellent

98.00%
Industry Average
You had a small amount at a decent price. Thanks.
- Amy
Quick response. Prompt shipping. Best price on products.
- Tuong
Great experiece. Item was clear on the website, what it was, compatibility, etc. I was worried about this fitting my pump, and the site was pretty clear re the adaptor. Fair price. Got delivery updates. Came on time ( a day early). Product as advertised. Will order from here again.
- Paul
A

Delivery - Fast

96.82%
Industry Average
Very helpful customer service very quick response very quick delivery thanks
- EDWIN
Arrived healthy and were packaged well. Delivery was quick and was able to track so could open as soon as arrived.
- Anonymous
Easy process. Delivery was fast and communication was great. Very pleased.
- Michael A
100.00%
Industry Average
I have received sooo much advice and have purchased 90% of my pond supplies from Ben. We have built a relationship that I’m proud of. And he even returns my calls when he’s on Vacation! No That’s Service 🤣Thanks so very much Ben for Everything Koi 🐠
- Keith A
E

Refunds - Difficult

42.86%
Industry Average
Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product.
- Rhonda
When I requested a refund, I was informed they would not refund me the price of the shipping.
- Karen N
Your ad is very deceiving I was expecting the whole UV unit but just got the bulb. Not familiar with this stuff so when I seen the picture I assumed it included everything will be returning for refund
- John P
98.84%
Industry Average
10/10!!! Amazing - will be coming back for all of my fish needs! Best customer service in the biz :)
- Kristen
Very helpful customer service very quick response very quick delivery thanks
- EDWIN
Customer service seems to be a lost art, but not with these guys.
- Ray