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Play It Koi Reviews

4.9 Rating 3,182 Reviews
A-
Happiness Grade
Read Play It Koi Reviews

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast

Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

98.62%
Industry Average
Very easy to order and arrived when it was supposed to arrive. Great price for a great product. Makes it very easy to measure and check on the health of our koi. It is must have for any koi hobbyist or koi dealer.
- Robert
Just as advertised, good price, delivered fast!
- Brian
You had a small amount at a decent price. Thanks.
- Amy
A

Delivery - Fast

96.82%
Industry Average
excellent! quick delivery and packaged well
- Diana-Mike
GREAT CUSTOMER EXPERIENCE FROM PHONE, TO ORDER SIMPLICITY, SPEED OF DELIVERY AND THE PACKAGE TRACKING WAS AWESOME!! LOOK FORWARD TO FUTURE BUSINESS
- Anonymous
very smooth transaction, excellent packing, quick delivery.
- Rudy
E

Refunds - Difficult

42.86%
Industry Average
Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product.
- Rhonda
When I requested a refund, I was informed they would not refund me the price of the shipping.
- Karen N
Your ad is very deceiving I was expecting the whole UV unit but just got the bulb. Not familiar with this stuff so when I seen the picture I assumed it included everything will be returning for refund
- John P
98.78%
Industry Average
But the service that made me loyal was when my skimmer pump needed replacing after my pond had an unexpected drain.
- David
Quick and easy, fair pricing, friendly customer service.
- Anonymous
Ivan and Kristen were AMAZING! Thank you so much for your help selecting my new filter media. I'm so happy I reached out and will be a customer for life! This type of customer service is really hard to come by especially online. THANK YOU!
- Dudley