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Play It Koi Reviews

4.9 Rating 3,277 Reviews
A-
Happiness Grade
Read Play It Koi Reviews

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast

Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

98.50%
Industry Average
Always great dealing with Play It Koi and the price is always great. Only place we shop online.
- Robert
Quickly found the waterfeature pump I need to replace, the price was right and shipping was free. Delivered more quickly than promised. I will be purchasing all of my pond supplies from PlayItKoi.
- Fred
As usual you had what I needed at a reasonable price.
- JOHN
A

Delivery - Fast

97.30%
Industry Average
Plants look great, quick delivery
- Yvonne
Delivery was quick. All plants were in great shape. Very satisfied.
- Bryan
I am very pleased with my purchase. I was hesitant to order from an online seller as I'm hours away from any pond stores I could visit physically. The delivery was so fast and the items were well packaged. I will order again. Thanks!
- Jessy
E

Refunds - Difficult

42.86%
Industry Average
Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product.
- Rhonda
When I requested a refund, I was informed they would not refund me the price of the shipping.
- Karen N
Your ad is very deceiving I was expecting the whole UV unit but just got the bulb. Not familiar with this stuff so when I seen the picture I assumed it included everything will be returning for refund
- John P
98.73%
Industry Average
It’s clear that you take pride in what you do, and it really shows in both your product and your service.
- Hugh
My order of a water lily was damaged in shipment. Play It Koi was extremely apologetic for the situation and is promptly shipping me a new lily. Great company to work with and outstanding , efficient customer service.
- Anonymous
Great customer service and when I received the plants I was ecstatic! So lush and healthy, big and fresh.
- Carol