Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,296 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,296 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 20th April 2025

Kimberly

Play It Koi 5 star review on 14th April 2025

Derwin

715

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came quickly and the plants arrived in generous bunches with several stems. Very pleased overall with the health and quality of the plants”

Helpful Report

Posted 8 months ago

“The time from order to delivery was remarkable!! Very easy company to deal with. I will be checking them out again if I have to order more pond items!”

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Posted 8 months ago

“I ordered plants from Play It Koi and another online 'megastore' that will remain unnamed. Different plants other than the hornwort, but both sets of plants were pond/bog stuff. Both companies packaged everything well, everything arrived moist and intact. The other company shipped overnight, PIK took 48 hours. However, PIK's plants were in AMAZING shape on arrival, gorgeous and green and healthy. The other company's plants were subpar; the hornwort was brownish green and shedding bits terribly and the papyrus plants had dried stalks like it had damage before being shipped. I realize the plant business can be challenging, but PIK was FAR better quality. On top of it their customer service was far more helpful and friendly. The other store responded to a simple question with a pretty condescending comment. I will definitely buy from PIK in the future and highly recommend them and their plants! As a side note, I also ordered 2 snails and received 4! I had absolutely no idea how to incorporate them into the pond, so I honestly just tossed them in without any acclimation. Initially I thought they had died because hours later they were still in the same place, however the next day they had moved all over the pond, so I think they were hibernating when they arrived. Super excited to see my new friends enjoy their pond! Thank you!”

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Posted 8 months ago

“Love having new, fresh filter sponges. Had all the inner plastic retainer pieces as well. Thanks.”

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Posted 8 months ago

“I received my order today. The plants were healthy and well packed. I love the fact that you guys spent $20 on packing materials on a $5 plant. I will definitely order more stuff from your company in the future.”

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Posted 8 months ago

“I received everything on time and the plants arrived in excellent condition!”

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Posted 8 months ago

“The plants arrived in perfect condition.”

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Posted 8 months ago

“Playkoi was a knowledgable abd reliable source for underlayment and RPE liner. Communication on delivery time was on the mark, Both the liner and underlayment was marked to inicate the diemensions of the sides fro trouble-free installation A small patch tape was included, a nice bonus.”

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Posted 8 months ago

“Generous amounts of floating plants and healthy tubers of various pond plants. My new go-to for aquatic plants!”

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Posted 8 months ago

“Really good plants oacked well. Thanks”

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Posted 8 months ago

“Our plants arrived yesterday and much to our suprise there were some extras! Thankyou so much- today I will be calling to order our fish- talk soon! Marilla Sargent”

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Posted 8 months ago

“Products arrived promptly and are of good quality.”

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Posted 8 months ago

“Best customer service in the business.”

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Posted 8 months ago

“Product arrived as described”

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Posted 8 months ago

“Just installed and working quickly...great product”

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Posted 8 months ago

“Quick shipping and easy instructions for planting”

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Posted 8 months ago

“Everything arrived as expected and ready to plant. No problems whatsoever.”

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Posted 8 months ago

“Plants look like they are going to be great.”

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Posted 8 months ago

“Small pellets. I had been using pond sticks. This food was recommended by the koi farm that maintains my small koi pond. I have 8 koi and 4 goldfish. The goldfish were able to manage these pellets better than the sticks. The koi seemed to like them. I gave 1/4 cup on first feeding but that seemed too much. I will use less next feeding. I bought the 15 pound bag which will last quite awhile. I poured it into a 25 pound dog food container for keeping.”

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Posted 8 months ago

“Nice quality pond plants, also well packaged.”

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Posted 8 months ago

Play It Koi is rated 4.9 based on 3,296 reviews