Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,192 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 19th January 2025

Anonymous

Play It Koi 5 star review on 30th December 2024

Anonymous

682

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a delay with being able to get the Uv light to me but it wasn’t on them. Their customer service was one of the best and immediately helped and provided a very detailed explanation of what happened. My first time ordering from them but definitely not my last. Thank you!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to write such a wonderful review of your experience with Play It Koi! We truly appreciate your kind words about our customer service and are so thankful for your choice to become a returning customer. We look forward to providing you with an exceptional service in the future. Cheers!

Posted 1 year ago

“My plants were in excellent condition. I will send photos as soon as the lilies start to grow.”

Helpful Report

Posted 1 year ago

Thank you Rebecca for your kind words! I'm so glad your plants were in excellent condition, and I look forward to seeing photos of the lilies when they start to grow.

Posted 1 year ago

“The plants work great and I'm looking at maybe ordering others later.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Vicki! I'm so glad to hear that the plants are working great, and that you're thinking of ordering more. We appreciate your loyalty and support!

Posted 1 year ago

“Price is right and quick and fast delivery 😊”

Helpful Report

Posted 1 year ago

Thank you so much, Deborah! We appreciate your kind words, and are delighted to hear that you were happy with our prices, quick delivery, and fast service. 😊

Posted 1 year ago

“Hi Ben I received my uv lamp thanks for your help. I’m very happy for your service have a great weekend, God bless you Att Andres”

Helpful Report

Posted 1 year ago

Thank you so much for the great review of Play It Koi, Andres! It's always great to have satisfied customers! I'm glad you are happy with the UV lamp and that you received it. Wishing you a pleasant week, and God bless you!

Posted 1 year ago

“Received item timely The bix was damaged, everything looks fine but will see when I put new uv bulb in filter.”

Play It Koi 5 star review on 12th March 2023

Helpful Report

Posted 1 year ago

Hi Tonia! Oh no, so sorry to hear the box got smushed in transit ;-( . Thank you for letting us know and thank you for the review too - you are too kind! Please let us know if you run into any trouble as you install everything in the filter and we will be sure you are not left hanging. Always here for you! - Your PIK crew

Posted 1 year ago

“I had a great experience. I purchased some items that were not shippable to my state. I got a prompt email, but I may know this as well as support to find other viable options. The plants arrived, healthy and all products are working as described.”

Helpful Report

Posted 1 year ago

Thank you, Matthew, for your 5-star rating of Play It Koi! I'm so glad to hear that you had a great experience, and that the items you purchased arrived in good health and worked as described. I appreciate your feedback about the customer support you received when certain items weren't shippable to your state - it's heartening to know that Play It Koi is able to provide enough alternative options and prompt responses.

Posted 1 year ago

“Arrived in perfect condition! I’m getting more!”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review, Kelsey! I'm glad you're happy with your plant purchase and that they all arrived in perfect condition. I'm sure you'll be just as happy with your next order! Cheers! - PIK crew

Posted 1 year ago

“Arrived earlier than expected and item was in perfect condition, we will definitely be ordering again soon. Thank you”

Play It Koi 5 star review on 11th March 2023

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating and for being a repeat customer Mathis! We're glad that everything arrived early and was in perfect condition. We look forward to serving you again soon.

Posted 1 year ago

“Your shipping is to expensive. Otherwise it was a good business transaction.”

Helpful Report

Posted 1 year ago

Thank you for your review, Joe! We really appreciate your business and value your feedback. We apologize for the expensive shipping; we strive to keep the shipping prices as low as possible, but they have been consistently on the rise. We hope you will continue to be a returning customer in the future, and remember that most orders over $99 ship for free!

Posted 1 year ago

“Fast shipping. Product just as described.”

Helpful Report

Posted 1 year ago

Thank you so much, Chris, for the 5 star rating of Play It Koi! We appreciate your statement about the fast shipping and the product being just as described - we try our best! We are glad that you are a loyal customer and thank you for your continued support!

Posted 1 year ago

“Arrived on time and was carefully packaged. I ordered 12 plants but they sent me 15. All plants looked healthy and clean. I let them sit in fresh water for a day and then planted them. Looks real good.”

Helpful Report

Posted 1 year ago

Thank you so much George for your five-star rating of Play It Koi! We really appreciate your loyalty as a customer and are pleased to hear that your order of plants arrived safely and on time, as well as that they looked healthy. And as for the extras, consider that our little secret ;-) We're glad to hear that they are nicely settling into their new environment. Thank you for your kind words and support!

Posted 1 year ago

“Excellent service. Good quality items. Items packaged carefully and shipping notifications precise”

Helpful Report

Posted 1 year ago

Thanks so much for the 5 star rating, Bill! We are so glad to hear that you are happy with our service, good quality items, and shipping notifications. Overjoyed that you're a returning customer!

Posted 1 year ago

“Product - pond liner - was perfect for what we needed. Thank you!”

Helpful Report

Posted 1 year ago

Thank you so much, Laurie, for your 5 star rating of Play It Koi! We're glad that the pond liner was perfect for what you needed. Thank you for your kind words!

Posted 1 year ago

“Plants were well packaged, very healthy and fresh. I received one extra of each type.”

Helpful Report

Posted 1 year ago

Thank you so much, Kimberley, for your 5 star rating of Play It Koi! We are so glad that you found the plants to be well-packaged, very healthy, and fresh. We are also very appreciative that you are a repeat customer of Play It Koi ;-) (Note: we can't always do the freebees, but just recognized you as a repeat, loyal customer and wanted you to send you a little thank you) Wishing you the best! - PIK crew

Posted 1 year ago

“Ordering the PondMax from PlayItKoi was seamless, and the delivery was prompt. This is why I have PlayItKoi bookmarked in my Pond folder. Great job.”

Helpful Report

Posted 1 year ago

Thank you, John, for your positive 5-star rating of PlayItKoi! It's loyal customers like you that make us work harder every day. We're so glad to hear that the ordering and delivery of your PondMax CleanMax was seamless and prompt. It's feedback like this that encourages us to continuously improve and make sure our customers are always satisfied! Thanks again for being a loyal customer. One day, we hope to continue to earn your trust and strive to be the only pond shop in that bookmarked folder ;-) Best, Ben

Posted 1 year ago

“Great service and beautiful healthy plants”

Helpful Report

Posted 1 year ago

Thank you, Amy, for your glowing 5-star review of Play It Koi! We appreciate your kind words are happy to be able to be your source for beautiful healthy plants!

Posted 1 year ago

Thank you so much for your 5 star rating of Play It Koi! We're glad that you were satisfied with our great service and the beautiful, healthy plants we provided. We really appreciate your business and kind words.

Posted 1 year ago

“Numerous healthy plants, already sprouting. Fantastic!”

Helpful Report

Posted 1 year ago

We are so happy to hear that everything arrive happy and healthy! Thanks for your kind words, Suzanne!

Posted 1 year ago

“Great plants we buy every year”

Helpful Report

Posted 1 year ago

Thank you so much, Virgilio, for your wonderful 5-star rating of Play It Koi! We really appreciate your continued loyalty and we hope you'll keep coming back to buy with us year after year! Thank you for being a devoted customer!

Posted 1 year ago

“They were packed well for delivery and were healthy.”

Helpful Report

Posted 1 year ago

Play It Koi is rated 4.9 based on 3,192 reviews