Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,182 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 30th December 2024

Robert

681

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipment, good price”

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Posted 1 year ago

“Quick shipping and worth the price”

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Posted 1 year ago

“Fast shipping, reasonable prices. Will buy from again”

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Posted 1 year ago

“My experience was great. The filter pads arrived timely and well packaged.”

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Posted 1 year ago

“Excellent, just what I needed for my established koi pond. This is my 3rd Savio pump.”

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Posted 1 year ago

“Easy to order from your web site. Order was fulfilled quickly.”

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Posted 1 year ago

“Wish faster shipping especially medications for koi.”

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Posted 1 year ago

Good afternoon Danny, Thanks for your continued support of Play It Koi! I'm sorry to hear you are disappointed about how long it took for USPS to get your order to you. I know how time-sensitive things can be when you are trying to care for a sick koi. If you aren't aware, because it can be easy to overlook, at checkout there is a dropdown for the shipping options, so you can select a quicker shipping method at checkout. It looks like USPS Ground Advantage was the least expensive option and was the one that was defaulted to, but USPS Priority Mail was also an option for not much more money (less than $1). Alternately, if you are ever in desperate need for something, please feel free to reach out to us before placing the order and we will see if there are any other options that we can use to help get your order to you as quickly as possible. Should you ever need anything else, please don't hesitate to reach out to us! Best, Derek

Posted 1 year ago

“I was very impressed with the entire process. The delivery was very fast and the plants looked beautiful and healthy. Customer service was very responsive. I am extremely satisfied.”

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Posted 1 year ago

“So far so good. I just received my package today and have not yet used it so I cannot give an opinion on the product. However, I enjoy doing business with a company that values my business and communicates with its customers. I have gotten several emails, offering bits of advice and offering an opportunity to join their community. The number one thing that I appreciate is putting their phone number on the bottom of the email so that you can actually call and speak to a human about any questions or problems that you may have. Unfortunately, a lot of companies don’t understand how important that connection is. It irritates me to no end when it takes me a half an hour just to figure out how to contact the company for something other than giving them my money.”

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Posted 1 year ago

“great communication and service”

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Posted 1 year ago

“I received the package in good condition and the price is good. The only thing I am not satisfied is the shipping takes so long. 2 of 3 times that I ordered tooks almost 9 days to get here.”

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Posted 1 year ago

“EASY SETUP”

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Posted 1 year ago

“I was pleased to receive my order in a timely manner and I hit what I paid for: Great Job”

Play It Koi 5 star review on 11th September 2023

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Posted 1 year ago

“Play It Koi is the only place I will purchase what is needed for my Koi pond! I am extremely satisfied everything I've purchased!! Thank you!!”

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Posted 1 year ago

“Your products and service are great, and they always arrive in a timely manner. Good Job!”

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Posted 1 year ago

“I only ordered one species of plant and was ordering for my aquarium. I was beyond impressed with how many plants they sent, how well they were packed, the extent of the roots on the plants, and the communication. They sent so many in two bundles, I took one full bundle to my favorite local aquarium store and they were beyond stoked to get it! I would not hesitate to ever order again from Play It Koi!”

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Posted 1 year ago

“Easy and fast with an easy to navigate site.”

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Posted 1 year ago

“I was surprised at how small the box was. But the plants all arrived in great condition. Moreso, I have purchased plants locally here in Los Angeles and even getting them straight from the "nursery" they were iffy. But these had beautiful roots, few dead leaves and were not limp.”

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Posted 1 year ago

“I think you did Great!”

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Posted 1 year ago

“Very Good”

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Posted 1 year ago

Play It Koi is rated 4.9 based on 3,182 reviews