Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,277 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,277 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 14th April 2025

Derwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items arrived in good shape! Unfortunately I thought they would be shipped when ready to be planted, as has been my experience with other mail order companies. Most of the plants have died at this point since it's still 1 month before I can place them outside. Just a buyer beware kind of thing to order when you are actually able to plant them.”

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Posted 3 hours ago

“The retun policy ca be better”

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Posted 4 days ago

“This product and the ordering process was/is great. However, our first one cracked for no apparent reason and we had to replace it with the one we just ordered. You will not find a more reasonable price for a UV light anywhere online, and Play It Koi makes the ordering process easy and seamless. In addition, shipping is faster than some others, we will be expanding our usage of this company for our pond. We highly recommend them for your pond needs. Michael & Morgan, Virginia”

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Posted 5 days ago

“I ordered lemon bacopa, a canna lily and an iris. The plants were well packaged, paper and plants were still damp on arrival. There was some damage to the bacopa and the canna, I suspect due to temperature during shipping. The bacopa went into my aquarium on day one and is perking up quite nicely, the snails are clearing the damaged leaves. The iris and canna are recovering in a windowsill and will go into the bog tomorrow. I would definitely order again, just a shame you can't control the weather 😉”

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Posted 2 weeks ago

“Overall this is a great place to shop. The only thing I didn't like was that the water lilies were roots to grow instead they full blooms. I get it but may on the picture write roots only to avoid confusion. The fish and products are great so far!”

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Posted 3 weeks ago

“I did not realize it was collapsible”

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Posted 1 month ago

“I was surprised that I could order only 1 quart of koizyme.”

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Posted 2 months ago

Hi there! I totally understand your concern. With some products that should be refrigerated, especially popular ones like Koizyme, it hard to keep them in stock as we are limited by space! We are working to improve this so this is not an issue in the future. We also try to keep products that do not need to be refrigerated in stock so that if you are having an urgent issue we can ship those out immediately! Please let me know if there is anything else we can do to make your experience more enjoyable! Kristen

Posted 1 month ago

“Prices are pretty good. Customer service is very responsive. A great advantage is that they don't charge sales tax for California residents. Only to small gripes: 1. Shipping could be faster. Usually takes at least a week. (I guess I'm spoiled by Amazon.). 2. Rewards program is nice, but I was not able to apply all of my accumulated points towards a single purchase”

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Posted 3 months ago

Hello! Thank you for your honest review! We do our best to keep prices as competitive as possible, but it's almost impossible for any small business to ship as quickly as Amazon, but we sure do appreciate your support! In response to the points question - you should have been able to use your points toward your purchase. If you reach out to support@playitkoi.com, we can help make sure you are able to use them for your next purchase! Have a Fin-tastic day! Kristen

Posted 3 months ago

“Your delivery was perfect. The fishes arrived happy. The color selection was good. One of the fishes appears to be sick on and off. Otherwise, great. Joo liu”

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Posted 5 months ago

Hi Joo! Thank you for your review. I'm sorry to hear about that sick fish - please feel free to reach out to our team if you have any questions about this issue! Best fishes, Kristen

Posted 4 months ago

“The order was prompt.”

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Posted 6 months ago

“It got here today I can't tell you anything until the product starts to work”

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Posted 6 months ago

“Great service”

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Posted 6 months ago

“It was easy to place the order. Not everything has arrived as yet.”

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Posted 6 months ago

“I appreciate the selection on the website - it's great to be able to find plants that aren't normally available locally or are sold out locally. I appreciated that the plants came with name tags so I would know which was which. As a suggestion - could you please put planting and care instructions on the Plant ID tags as well? I read so many plant descriptions and care advice that I forget what I'm supposed to do with the ones I bought and a convenient reminder at planting time would really help!”

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Posted 7 months ago

“Did great came when it said it would!”

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Posted 7 months ago

“Always a fast a secure delivery. I was looking for a medicated koi food for bacterial infections, hard to find since they stopped making Medi-koi. It arrived and I fed my koi as directed for 12 days. I have not seen an improvement since hoping it will change.”

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Posted 7 months ago

“Fish are healthy and well, Great customer service. Thank you”

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Posted 8 months ago

“The plants arrived in good condition and are doing well. I would buy again from this company. Unfortunately, whoever printed my address reversed two numbers in the street address (the address was correct kn the invoice); so there was a one-day delay and some hassle for me in obtaining the plants. Fortunately, the mistaken address was one that does not exist; so the plants weren't simply left at the wrong address.”

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Posted 8 months ago

“Know it's not your fault. The snales were left by the door on a 95 degree day. The ice pack was melted. We put them in the pond and it appears they all made it but we were disappointed on how they arrived”

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Posted 8 months ago

“When I called to their attention that the test kit, expiration date was only four months away they immediately and cheerfully refunded the purchase price. They didn’t even ask me to return the product. Ideally, it would’ve been fresh product when I received it but sometimes “stuff“ happens and their service to make it good was top-notch”

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Posted 8 months ago

Play It Koi is rated 4.9 based on 3,277 reviews