“This site is best described as a restaurant that has extremely delicious food, but you have a equally high chance of getting food poisoning.
I base this review not on just one experience, but the average user experience from multiple occasions of making purchases on their websites.
I felt compelled to write this because of the increasingly bad experience that my friends and I face with payments on their websites. At first, I read the negative reviews here and thought: hey, that won't happen to me, my credit card has gone through before. Well, you couldn't be more wrong. Let me explain.
First they removed Paypal in August 2019. That gave less options for customers, and makes one wonder why one of the most reliable payment service provider was removed without good reason or acceptable explanation.
Secondly, they added extremely slow manual verification for buyers with bots as customer representatives that copy-paste information when you have issues or genuine questions about payments. Sure, that's still bearable. It's okay if my payment takes 2-3 days to clear because of all the slow replies, I still got what I wanted, right?
Thirdly, if you're not in the US, every time your transaction fails, they don't charge your card, BUT YOUR BANK WILL CHARGE YOU A NON-REFUNDABLE INTERNATIONAL TRANSACTION FEE.
That was just the beginning.
In May 2020, they had this pre-charge verification where they would charge you a certain amount in USD to 'test' the authenticity of your credit card, BEFORE your purchase was made. My friends and I pay in other currencies, so it was extremely difficult to guess the amount even using a currency exchange website for conversion. Even then, you also had to do background research on how much your bank charges extra for international transactions and deduct that amount to guess the amount, so you could make a meager purchase.
Fast forward to three weeks ago, they demanded my finance documents, here's exactly what they said, copy-pasted from their verification team:
1.) Kindly log in directly from your bank website. Go to the transaction page and screenshot the whole page. Please do not crop your payment receipt, and make sure to include the bank name and URL and the transaction description; and
2.) a photo of your physical card including the following details: (Bank name, last four digit of the card – and the name of the card owner).
Just recently today, they've reached my breaking point. They demanded the following:
1. A clear and colored photo of your government-issued photo ID.
2. A clear photo of you or “Selfie” while holding your card and ID beside you. Your face must not be blocked and should be clearly identifiable.
Wow, just wow. I handle transactions up to few hundred thousand dollars in my job, in coordination with multiple companies across the finance sector. NEVER had I once had been required to do such intrusive privacy verification. There is absolutely NO excuse for you to make such ridiculous requests from customers.
You know the worst damn thing after all of this?
THEY ALREADY VERIFIED MY CARD THE FIRST TIME, MONTHS AGO. AND THEY STILL PUT ME THROUGH ALL THIS. EVERY. SINGLE. TIME.
I have spent several hours going back and forth, so I figured instead of wasting time trying to to make a single purchase, the time would be more constructive to create awareness with potential and existing customers who would be transacting on their website.
I guess the cheap prices are bait to lure in people to buy things from merchants on their website, and they subsidize it by selling our personal details to information brokers. I don't see why else you would require such private detailed information for 'verification'. Buyer beware.
Verification of identity should not be so onerous and intrusive, other companies settle for 2-factor authorization via mobile and it works properly. Why do you have to ask us for a mugshot like some convicted prisoner holding their ID?
Also, their reasoning for periodic identification is acceptable, but your system is flawed, broken and does not function the way you previously explained. If you checked my records, you'd realize that I made at least 6 consecutive orders separately yesterday - 2 orders immediately cleared; the rest got walled with the impossible verification procedures. This is a failure - it should have been all or nothing.
Since the execution for their fraud-prevention system is already so disappointing, the reassurance that you "treat your documents and information confidentially and professionally" really has no credibility at all.”
“Bought an account with insurance incase it was recovered. They reviewed it themselves and asked no proof from the seller, and closed my claim immediately. Not only that they deny you the ability to leave reputation on the seller to warn others of what can happen if you buy from a particular seller.
Well one year later it was and they refuse to refund me my money. This is not defamation, I can provide proof for everything stated here.”
“Do not use PlayerAuctions.
They're fraudsters selling your information to 3rd parties.
I have been selling/buying on this site for 9 years.
This year I make a sale for $400. They take huge fees ($50 for this sale) but give you no support in return.
It seems they stopped paying sellers via PayPal, so I have to change my disbursement method. In order to change my disbursement method I have to change my old phone number. In order to change my old phone number they want every form of ID possible to "verify" that it's me??? Who the f*** else is it going to be???
They want driving license, passport, photo of me holding it, statements with my name and address on it.
NO OTHER WEBSITE IN THE WORLD REQUIRES THIS.
With the amount of ID they are requiring they could use this to do absolutely anything in my name. They could open credit cards in my name with this information. (I've already had my bank details stolen online before, and I suspect it may have been PA now that I think back to it.)
No other website in the world requires this much info to change a phone number. Ebay, PayPal, even my BANK wouldn't require information to change a phone number.
They're definitely selling this information to 3rd parties for profit. NEVER hand over that sort of information to some random website. You will regret it.
I open 2 tickets, both have been ignored, the first has been open for almost a week with nothing but an automated response wanting all this ID info.
They hold your payments and purchases hostage in attempt to get your personal information so they can use / sell it.”
“Tried to use player auctions to an summoners war account, they keep failing my payments due to no reason. Tried to talk with compliance team, they never answered why my payments failed, just asked me to use crypto as payment, but when I tried with crypto the transaction never approved. SCAMMERS! DON'T RECOMMEND!”
“Don't let the fake reviews fool you, this site is a total scam. Don't know why this site is still up. They scam the sellers as well as the consumers (buyers) of the site. As a trader (seller) you get banned for a made-up reason when you have money on hold. In their terms of service they state they can ban you at any time, and when you have money on hold (you get money disbursed every 3 days) they permanently suspend your account and claim they hold the account until it is unsuspended. Which makes no sense because your account is PERMANENTLY suspended. When you try to contact support about this they don't answer any questions or completely ignore you. (have written 10+ email, no answer)
As a buyer, you get scammed because there are a ton of scammers on this site and the site will always decide in favour of the trader (seller) once you paid and the money got disbursed to the seller (because it's a hassle for them to get the money back) So the "PlayerGuardian buyer protection" is total nonsense. It's just a way of getting more money out of your pocket.
I do NOT advise you to trade on this site by any means.”
“Lairs.
Account got suspended, i wanted to delete my account. I could't since it was suspended. Send multiple e-mails. giving me warnings that i could not reactivate my account. Still did not delete my account. even after saying they did.”
“absolut scam site !!!
did buy a account for 399.- plus 35.- for insurance! after confirming the account it got retaken emediatly!!! their seller scamed me! i opend disput send in evidance !!! they dident even try to help me !!!! they just claerly allow scam on their site !!! i cant even change my first comment on the seller anymore so he can keep on scamong people with a 5star rating !!!!
richard is the worst support out there on any website there is be careful and go on a other site so many trustworthy accountselling sites dont use this one”
