“Been fantastic to deal with the entire process. Jimmy was really informative and patient with the questions we had. The installation was fantastic and the customer care has been awesome since. Highly recommend”
Thanks for your review, Ben! We'll pass that feedback on to Jimmy and the installers. We're lucky to have a great team here at Plico. Welcome and enjoy those solar savings!
“The installation was seamless, very informative and helpful explaining everything, I love having one section of the house staying on when the power goes out, after the installation the power in my street did go out and all my fish tanks and freezer was saved, could not be happier can't thank you enough if I could give you 100 stars ✨ I would”
“Great company mixed with great sub contractors over coming challenges they are faced with. Only negative is that I wish the contractors started and finished without starting other scheduled installs.”
Thanks for your review, Aaron. We apologise for the mix up with the battery at your installation and the delay this caused having your complete system installed. We aim for a seamless and efficient installation process. We trust you are happy with your Plico experience and how your system is performing.
“My only issue is Plico has not responded to a potential wiring fault which has prevented my backup generator from stopping when the grid supply comes back on after the loss of grid power.
The system has worked very well and the ability to load shift from peak to off-peak grid rates is very useful.
I believe from a cost perspective the system will be break-even, with some minor cost savings - but we need to go through a full-year cycle to learn how to adjust our usage with the solar array and storage.”
Thanks for leaving a review, Craig. Glad to hear your system is working well and you're seeing some early savings. We don't have a record of the wiring fault unfortunately; however we would be more than happy to look into this for you. As always, please raise a service ticket and our service team will be in touch soon. https://www.plicoenergy.com.au/member-support
“Plico were very efficient and helpful throughout the process. The installation team were excellent and fitted in with all my needs on the day. The company was open about its on site safety procedures when asked and evidenced all relevant insurances. The system is working S designed. Would happily recommend Plico.”
Thanks so much for your review, Elizabeth. We work with an excellent group of installers, so it's wonderful to hear this feedback - we'll pass it on to them. Great to hear your experience with us has been a positive one!
“Great provider, the installation works as promised. There could be some improvements to the work quality of the installation contractor. Wish the battery could be locked to remain full if a blackout is scheduled for the next day. Still 5 stars.”
Thanks for your review, Claudio. We are passing this feedback on so that we can make improvements. Get in touch with our service team regarding setting your battery to conserve mode. Great to have you as part of the Plico community!
“Absolutely love our Plico solar and battery package. For my partner the cost saving on our bill is important, for me its the peace of mind that I can use our electrical appliances knowing that we have clean energy. As a company they have been friendly, upfront and responsive. Have already recommended to family members!
Koa Jaensch”
“Great product, great company. The panels and battery and software have made a huge difference to our electricity bills and pattern of power use. Plus the bonus of credits over summer when we supplier power back to the grid. Win, win, win. I'm a very happy customer.”
Thanks so much for your review, Stephen! We're glad to hear that the system, along with the user-friendly app, is making a huge difference to your energy bills. That's music to our ears!
“Absolutely loving my Plico system! Have had it for quite some time now and can't fault them! The plico team are all so helpful and I highly reccomend reaching out to there team to get your solar and battery package! - yet to recieve an electricity bill! Thanks Plico!”
Thanks for your review, Teneesha. Amazing to hear that you're not getting any bills after installing your Plico solar + battery system. Great tech plus a savvy solar owner = low (or no!) power bills.
We asked members recently to share their experience - thanks for sharing yours, Teneesha!
“We first installed a Plico System on our house in 2020 after initially being attracted to the option of having a lithium battery to run our house at night whilst the solar generated the energy during the day. The added bonus was seamless protection from blackouts..... often, we don't realize there has been a blackout until we look outside and notice everyone else's lights are out!
We are now 3 years on, are a regular 2 adults and 2 kids and a dog family with a 4 x 2 home in the suburbs. We have installed a second system on another house. We were able to transfer the original system to the new owners when we sold the first property and initiated the installation of the second system during the settlement of our next home.
We have been really happy with the service, support and operation of our Plico system..... here is our journey over that time.
First we looked at the cost of the system (@ $40 per week) and compared that to our bi-monthly power bill to determine if the system would work for us financially - ie our power bills needed to be more than $320 per bill cycle for it to work just on the basic comparison, then there are the blackout benefits and being a shareholder in a Virtual Power Plant company were minor considerations initially as it seemed this was a long way off... more about that later!
Interestingly, the biggest game changer in our house was the phone app that is available once the system is installed because it gives you "live" data on the performance of the system and your power usage in an easy-to-read format - I often show people how our system is operating on my mobile.
I went from being not interested in power use and lights/ appliances being left on to suddenly being able to see exactly how power is used and by what.... it gives you instant control and a choice on managing power use in your home by visibility - with the net benefit of reducing household costs, which are increasingly important with the cost-of-living increases ATM.
Having this instant visibility we were quickly (as in overnight! ) able to adapt and make minor changes to the way we used power in the house to maximize the efficiency of the system to our benefit, things like using the dishwasher during the day (rather than at night) or using the "delay start" function on appliances allows the solar array to do its job during the day helps preserve your battery for running the house at night - thus further reducing power needed from the grid.
Now; I realize that you can do some of these things with any regular solar system (you don't have to have a Plico system) but it was the visibility and having the battery to run the house at night that made the difference. Things like being able to see instantly if the kids have left the bathroom heater lights on, or other heavy power usage appliances before you go to bed by just checking the app help reduce power use and in turn household costs.
Our Plico system with the battery effectively allows you to almost be "off the grid" (technically you are/need to be still connected) - it just minimizes the power you need from the grid and reduces your costs. To provide real context to all of this; we are currently still $244 in credit on our Synergy bill from the $400 that the WA Government gave each household back in July 2022.
On the last two bills, the only costs have been the connection fee (unavoidable) and GST apart from that our power generated and exported and minimal requirements from the grid have been offset by the battery providing our power during the night. The bonus of this will be insulation from increases in energy costs into the future as we are self-producing 99% of our power during summer and between 80-90% during winter.
One of the first things we did (like within weeks) once we were connected to Plico was upgrade the battery from 7.2kw/hr to 9.6kw/hr - (for an additional $3.50 per week) because I could see that our battery was fully charged by 11 am on a sunny day and after that, we were exporting to the grid for a negligible return. The key element with a Solar / Battery system is storage - the more you store and the bigger your battery the longer it lasts through the night and the less you need from the grid.
Fortunately, when we installed the second Plico system the battery came with a standard upgrade of 10.4kw/hr which was an instant bonus - this size adequately runs our house through the night (including boiling the kettle for a cuppa at night)
More recently Plico completed negotiations with the WA government as a Virtual Power Plant (VPP) to provide stability to the grid by electronically controlling Plico batteries already installed in households as part of a distributed network; I initially thought that this would never happen as it takes a long time to negotiate these types of arrangements, but after watching the energy crisis on the eastern seaboard unfolding and the cost of energy increases in addition to the commitment of the government to building stored capacity for the future energy supply it has all finally gone from an idea to reality.
The VPP has a generous net benefit to us as a householder in terms of paying us to access the battery, but also reimbursing us for power used whilst supporting the grid – it’s a clever and forward-thinking initiative.
Overall we have found that the service, support, installation and operation of the system have been seamless and trouble-free and I've written this to capture and share our experience as a "regular family" - it has been a really easy process in which we are seeing the rewards.”
Thank you so much for your review, Liz and Ed! We appreciate you sharing your Plico story with others in such detail. Glad to hear you are still 'addicted' to the app and managing your energy to get the most out of your solar + battery system. We're honoured to be helping everyday families like yours save money and gain more control over your energy. The VPP certainly is a nice bonus for our forward-thinking Plico members too!
Thanks for responding to our call for Plico member reviews.
“I have nearly had my system running for two years. This week we experienced another blackout in Dunsborough, and I am happy to report that I could see other households in my area with lights on.
So much satisfaction in still being able to run a fridge, the Internet, and some music to keep the energy up.”
Thanks for your review, Alie. Glad to hear our blackout protection is getting you through those annoying power outages!
Thanks for responding to our call for more member reviews.
“The entire process from start to finish was extremely professional, even better was the savings on our power bills! These were a LOT more than we had hoped for.
Thank you Plico.
Andrew Neale”
Thanks for your review, Andrew. We're thrilled to hear you're saving more money than expected with your Plico solar + battery system. Glad to have you as part of our Plico community!
We asked our members to share their Plico experience recently - thanks Andrew for sharing yours.
“We previously had a solar system without a battery. I acquired a Tesla and required the need to charge an EV. I researched the company and discovered that the sustainability options were endless. I had a consultant Ben who came out and showed me the options and the best value for my home and EV charging. The application process was easy and straightforward. Best decision was to get a plico system 😀”
Thanks for your review, Josh. Firstly, well done to you for wanting to charge your EV with clean energy instead of from the grid! Secondly, we're so glad your experience with Plico has been a positive one. We have a great team that's always focused on the best outcome for our members.
“We’ve been with Plico for 7 months now and have loved them every step of the way! We’ve gone from $1000 bills down to under $300! The app is so easy to use and helps me track how we go each month or day to make it even better and reap the benefits of the battery!”
Thanks for sharing your experience, Grant! So pleased to hear your system is getting your bills down and that the app is helping you be even more savvy with your energy. We asked members recently to leave reviews to help spread the word about clean energy - thanks for being on board!
Thanks for responding to our call for more reviews Aaron. Glad to hear your experience with Plico has been a positive one and that you're proud to be part of WA's first virtual power plant!
“We have had a rewarding experience with the company. Everything was explained in detail about what we should expect and expectations have been exceeded. Our battery system is saving us over 90 percent of power cost so far.”
“Our engagement with Plico has been exceptionally professional, refreshingly for the CEO down including all contractors.
The virtual power network and its fiscal model allow us to be able to benefit personally in energy savings, but also to help others when power is called on by the regulator.”
Thanks for your review, Graham. We're delighted to hear about your positive experience with Plico and how you're benefiting from our VPP. Thanks for being part of the clean energy transition!
