“In a nutshell: great to be part of this vvp community and feel we are part of a solution.
You guys are really listening. At some point we weren't getting SMS anymore which made it hard for us to plan around vvp events (turn on airconditioning before vvp start time; plan to go out for dinner at night etc) but you turned it around and we're getting the notification again.
Why I didn't give a perfect score is because I am still not sure how the compensation is going to work. Particularly when members have paid for the system upfront. Also I would imagine that the size of system should be a factor for compensation. It would be good to also understand better how much flex was provided (I understand 2mw? - seems low for 2000members) and what the market prices were for the events.”
“Love the panels and battery. Nice to reduce our power bill.
The app is a bit hard to understand. Contacted Plico for help with this. Still not understandable.”
Thanks for your review, Michael. Great to hear you are enjoying the benefits of your solar + battery system. We will reach out to assist you navigate the energy monitoring app and we are also in the process of developing more resources to support our members in this area.
“Great company, great product, the only that has let them down was the extended response time or at times not getting any reply with system issues. Saying that, things have improved of late, worthy of a future 5 star assessment.”
Thanks for your review, Robert! And thank you for your feedback. We are always working to improve our processes and services to members and appreciate your patience here.
