“Customer services, I called on three occasions about a delivery date and had to leave a message, not once did anyone get back to me, delivery turned up out of the blue as wasn't able to track , hence phone messages. I am however pleased with to item. Overall not impressed with your customer service.”
Good morning Peter, Very sorry we did not get back to you, we do not recall receiving a voicemail. As we are an online company the best way to get in touch with us is via email, this way we can respond to our customers even if all staff are busy on calls. We did notify you by email when your parcels were dispatched from our warehouse on the 15.12.17 your parcels were delivered on 19.12.17. Kind regards
Sam, Customer Services
Hi, I have looked into your order, sorry the incorrect one was sent first of all, we did get this rectified for you as quickly as possible. The correct item was attempted for delivery on 21.12.17 but this was refused upon delivery. The couriers have informed us they are due to collect the incorrect screen from you today, once we receive this we can issue you your refund.
If you have any further queries please do not hesitate to contact us.
Kind regards Sam, Customer Services
“I was very disappointed that the delivery man left the wooden pallet on my front drive and wouldn't take it away, I then had to pay someone to remove it!”
Good afternoon, we very sorry you were disappointed with the delivery. We do state within our terms and conditions that customers are responsible for disposal on any packaging and the pallet if goods are delivered on one. Kind regards Customer services
“Good product at best price, delivered promptly to Argyll with no delivery surcharge. Only problem was that the local delivery company did not give advance notice of delivery time.”
“We ordered a towel rail with an accessories on 30th of September and the towel rail arrived 30th of October but the accessories missing so we need wait two more weeks when we can have our all order and we can use our towel rail. Very very slowly delivery. But the product is perfect.”
“Very competitive pricing. Helpful customer services. Delivery may take a tiny bit longer than advertised but no real problems and why would you need urgent delivery of bathroom products! Really good experience.”
“Took nearly a month to get this toilet seat. First delivered damaged and very late. Second one latedeliveryaswell. Had to email them alot. It felt like they kept forgeting to post it”
“I rang to make an enquiry, not necessarily intending on buying an item. I spoke to yasmin who was very helpful, had a great knowledge of your products and I therefore placed an order.”
“We have a problem with the mirrored bathroom cabinet and need a replacement hinge as the one that came with the cabinet is damaged and does not allow the door to close snugly.”
